Pump It Up

We just had a party for my twin nieces here and it was great! Everything was easy booking the party, any questions I had, arrival, set up, no worries! The staff is so helpful and lovely with the kids and parents, I would not hesitate to have a Birthday here or recommend anyone else to have a party here, the kids had so much fun and the staff takes care of the work, what more could you ask for!

I just had my daughter’s birthday party here and it was AMAZING!!! I went in a couple weeks before the party to see what Pump It Up was all about and went in during their Pop-​in Playtime and the staff gave me a tour and explained everything about the parties. I was sold after the great tour and booked my daughter’s party there. The staff is very happy and friendly both times I was in and did everything we wanted for the party. They were very professional over the phone when I had questions about the party and followed my orders for specifications I had about my party. The facility smelled pleasant and was very clean! They wrote down all the presents (what it was and who it was from) she opened and even served the adults pizza and cake! Very impressive! After being so well taken care of by them, I don’t think I will ever have a party at my house again! They took care of set up and clean up and I did not have to do a thing. I will recommend this to all of my friends.

Thought Pump it up was OK. It is a great place for my little guy to run off his energy. I didn’t like the fact that there is a bunch of old dusty jumps behind one of the jumps it looked dirty and a kid could easily sneak back there. other than that it was fine. we prefer the Santa Rosa Location. They play music, more jumps, and do the dark lights and music toward the end. I also feel like the staff at santa rosa keeps a closer eye on whats going on.

Heard great things about this place, so I thought I’d give it a shot and take my almost 3-​year old. Before heading over, I called ahead to inquire about the time for Open Play (M-​F 10 – 1130), minimum age (none – all kids are welcome), and any other important info I should know ahead of time (nothing mentioned), etc. Packed up my newborn and toddler to take to Open Play so the toddler could burn some energy and I could regain some of my sanity. Paid the $ 7, asked if I needed to know anything pertinent to communicate to the toddler and the lady just let me know there were cubbies for his shoes and benches for me and we could go right in.
Got into the jumpy room (which is the main attraction I guess) and was immediately disappointed by 1) the nasty feet smell combined with some sort of headache inducing scented spray to cover up said nasty feet smell and 2) there were only 3 bouncies (I had pictured something far greater). The attendant in the room seemed apathetic until she noticed my son wasn’t wearing socks. She shut that down real quick. When I told her that I had called ahead and there was no mention of socks, she indicated that it’s one of their biggest rules and she doesn’t know how that wouldn’t have been communicated (so, I’m a liar?). She said I could buy socks. I bought the damn socks for $ 2 because getting my money back and leaving would have destroyed my munchkin not to mention, I got us all ready and got us all there. The lady up front apologized and said she didn’t know what I meant when I called. Hooookay.
Kiddo was running around doing his thing and he took a big bouncy ball out of one of the jumpies, as he saw another kid do. Apparently that was against the rules, as the attendant told my son not to do it. Call me crazy, but perhaps any one of the employees could have gone over all these rules with me or my kid at any of the points in which I asked for info like this?!
My son happily played with the bouncy balls and the Little Tikes cars (could have done this at home for free) and only toward the end of the time block did he feel comfortable going on/​in the bouncies. There were older kids there who didn’t exercise much caution around the little ones (not that I expected them to) and the place was a little chaotic.
Toward the end of Open Play, the attendant made an announcement indicating time would be up in ten minutes, then she turned ALL the lights OFF except for some strobe/​disco lights. WTF? W. T. F? She said it was to make the last ten minutes «fun» for the kids. It literally made the place dark. Like, pitch black. Just when my little guy had built up enough courage to go down the giant slide and climb inside the jumpies, the lights went out and he got scared because he couldn’t see anything. The older kids were running around and still going bonkers, so I wouldn’t have wanted him in the bouncies or on the slide for fear he would get hurt, but to have the opportunity taken away when we paid for the time to be there was the icing on the cake. Darkness + jumpies + kids seems like a recipe for some serious injuries, but they make you sign two releases as soon as you pay, so who cares?! They’re off the hook! It’s probably their clever way of getting you outta there so you don’t go over the allotted time. I asked if the lights HAD to be off and the attendant turned one back on, but it wasn’t working well because it had to «warm up». Again, WTF?
Overall, my son’s happiness (and my newborn falling asleep on the way there) made it worth it, but for what you pay, the product wasn’t worth the money. Kids are obviously easier to please. I don’t think I’ll be going back anytime soon and I’m glad I learned my lesson this way instead of after having bought one of the Groupons for this place, which I’ve almost done several times. In the future, I’ll be taking my boy to one of RP/Cotati’s many parks, which are free and probably safer for him. I’m really disappointed and kinda wish I had asked for my money back.

We had my son’s 5^th birthday party here this weekend. I was so impressed with the staff (Anthony M, Jake and Samantha), they took care of everything and were very professional. Each step was taken care of perfectly and smoothly (setting the table, collecting and displaying the gifts, making sure each child had clean hands, feeding kids, cutting cake, making my son feel special, even recording the gifts for thank you cards). I was able to devote my time to the guests, and not to preparing food and managing time. My son and his friends had a great (safe & clean) time.

Good food. Fun jumping. I love there desserts they have a variety of cakes and cupcakes and cookies Can’t complain. Lol jk about the last part but I seriously do enjoy all the fun my kids have.

This place is great, I take my 13 month here about 5 times a week. He loves it he runs around can go up and down teh slide and has a blast. The stuff is great (one stuff was playing with the kids, up and down the slide and it was a little werid and playing tag) but any ways the place is clean, nice and for all ages. This is a most

Go there frequently with my 4 yo. It’s a great place for kids to burn some energy. Only thing I would like is maybe some healthy snacks for kids. Otherwise jumpers are fun clean and in good condition, it is a small location but has plenty for kids to do. Hours vary so check before you head there

My kids love this place. I try to take them my kids here at least a few times a month. The customer service is always great. It’s also clean here. They like playing on the slide. I personally like the smaller slide more. My only complaint is sometimes it gets too busy there n some of those parents just let there older kids run wild in there n they r tough n knock down the smaller kids. But other than that we love this place.

I have been to Pump it Up many times for childrens’ parties, and was always impressed with the facility. That changed when I decided to book my own party for my son’s 5^th birthday.
To sum it up-​disappointed. Here is why, as follows:
1. I had a weird vibe the first time I spoke to Jan (the owner) over the phone. I advise anyone to know the details of the party via their website before booking with them. She ran my credit card information, and I ended up having to ask party specifics (e.g., what’s included). It felt awkward. I should have trusted my gut feeling then.
2. Calling them back when they have questions was like pulling teeth. I started getting nervous about the party day, as I felt it was not placed together well, thus, starting logging my conversations that I had with the employees.
3. Day of the party. Disaster. 10 minutes before the kids are supposed to go to the party room, I am told the pizza orders never went in. Great. Now I have a bunch of hungry 5 year olds and parents waiting on food. Something in my mind told me to grab food of my own to bring– 2 veggie trays which ended up buying me time as everyone is awkwardly waiting around for the food.
The staff at this location are amazing, I do not blame them. (Mostly college kids). I know for a fact that the owner dropped the ball on the pizza orders. It’s disappointing to charge someone $ 400 for peace of mind when I received anything but. Making the employees take the blame for your piss poor management is even worse.
Apparently, after speaking to other parents, this isn’t the first time this has happened either. I won’t ever book a party here again. Ever. Steer clear.

Groupon buyers, beware: The so-​called «pop-​in» hours are so restrictive, I’ve found it impossible to make use of my Groupon. The Groupon describes this deal as being for «open play,» so I assumed I could take my granddaughters there more or less any time. But in fact, «open play» hours are 90 minutes in the morning or 90 minutes in the late afternoon (Mon 11:30am-1pm; Tue-​Fri 10 – 11:30am; and Mon-​Thu 4:30−6pm). The hours ARE NOT PART OF THE GROUPON DESCRIPTION nor do they appear as part of Groupon’s «fine print.» You only learn about the hours by going to the company website. I consider the Groupon description inadequate bordering on fraudulent. Buyer beware.

Pretty disappointed in this place. I’ve tried taking my almost 3 year old here twice. They should have age restrictions! Too many older kids, shouldn’t they be in school? Too wild and careless for toddlers. Won’t be coming back. I gave it one star for the fact that it’s an indoor activity for kids to enjoy.

Great place for kids to burn of some energy. You can also get a work out.
Staff or lovely, very friendly & helpful. Place is always kept clean.

Great experience! Had my sons 3^rd birthday there today and he along with 18 other kids they all had a fantastic time. I was hesitant to go to a «location» site to have a party but I was completely satisfied with the entire experience. I brought in my own party supplies and food and was only charges a small fee to do so. The staff was very helpful, friendly and made this experience very pleasant. I would defiantly recommend this place to anyone. I normally do not like these type of place due to the cleanliness, but felt that this particular site was up to par and didn’t have that dirty feel. $$$ was worth paying to due the fact that my house stayed clean and we were NOT required to clean up afterwards & the cost was very reasonable too. We will defiantly return!

We had our daughter’s 3^rd birthday party here and it was fantastic! The staff is great, everything is so organized you don’t need to worry about a thing. They call in advance to get your cake and food orders (and call when they say are going to call!), you show up and everything is ready. They order and serve the food, clean up and off you go. Our daughter and friends had a fantastic time on the slides and bounce house (and the adults had fun as well!). We will definitely return.

This is a great place to bring the kids. Our playgroup meets here often and the kids really burn some energy. There are multiple activities including the giant slide and obstacle course. I really think doing those activities has helped build my daughter’s self confidence as well. The staff is super friendly and are very patient with the kids.