Cardinal Home Improvements

I found Cardinal Home Improvements at the St. Charles Home Show. I booked an appointment for a roof & windows estimate. I called the day before to confirm the appointment and spoke to a lady that was anything but. We confirmed and I thought I was all set. I got a call the next day an hour before my appointment and was informed that they were not interested in coming out for an estimate. I guess my money is not GREEN ENOUGH! Now that I have seen the other comments that were posted, I think they did me a huge favor. I called another company and they were there the next day. Do yourself a favor and avoid these guys!!!

My wife and I just bought out first home and were looking to install a fence Cardinal was the one who came to our house and dropped of a flyer and set a time to come back to give us a free estimate. The first meeting 2 guys showed up and my wife was not home so they said they would «just take off then» after that the office called and said they were sorry and would like to come back out and give us a estimate. At the second time the guy did the same thing. My wife and I work very weird hours I dont see how we both have to be here for them to give the estimate. very poor customer service will not be getting our job

Cardinal came into my neighborhood on a Saturday handing out flyers about home improvements. It said free estimate so i thought hey why not I want a new front door eventually. The guy arrived on time at 7:30 P.M. to do the estimate on Tuesday. At first he was nice and personable, even after I told him I was just looking around, not interested in getting anything today. We picked a door we liked and he gave us a run down of the price. He started with the MSRP and then showed all the «discounts» they offer. I told him ya this is an ok price but I’m not looking to commit to anything today. Then he started with his what if’s speech. I continued to tell him I wasn’t going to do anything today. He kept reiterating this price is only good for 30 days. I continued to say no. He then called his boss and told him all of what we had discussed the past hour and then his boss told him to knock off an additional $ 300, but it’s only good through tomorrow. I said that’s nice but I’m not signing anything today, I just started looking and I don’t wanna jump into anything. He then went on to say how this job we want isn’t going to make them rich, and they were barely gonna make money on it now at this price. Oh really? So basically the job you want me to spend thousands on is a crappy meaningless job and you’re offering me this price because we know each other so well and you’re doing me a favor? If this job is nothing then why are you being so desperate to get it? On top of that you guys were out looking for estimates I didn’t come to you. He then got pissed that I still refused and snatched his notebook up and finally decided to leave. No handshake or anything, an hour and a half later at 9PM he leaves. Glad I wasted an hr and a half listening to a pushy jerk that throws a tantrum when told no.

We purchased Lindsay triple pane krypton low e coated gas filled windows for our whole house. 20 windows plus a patio door. At first I was just impressed with how great the windows looked and the ease of use and cleaning. We have had the windows since March. It is now June 16^th and we have not had to turn on our air conditioner. We keep the windows closed and it is amazing how the heat stays out of the house and hot sun does not beat in the windows. We do put on an attic fan at night and open the windows. We also purchased a ¾ decorative glass steel entry door. The quality is great.
Our installers were very professional. We had two small glitches with the windows, Cardinal followed up at every level of our install. Lindsay window representative came out promptly and fixed the small issue.
The energy savings is amazing!

They will not stop sending people to my house. At least once a month on a Sunday afternoon they come by asking if they can do an estimate. I had the same experience as someone posted before, high pressure expensive sales pitch. First guy gave us a price and we said no thanks. Second guy comes later and says «oh he was new, here’s what the price should have been». The price was still unbelievably high. They offer a discount if you put their sign out front. I’ve asked repeatedly for them to stop coming by but my requests are ignored. This has been going on for four years now.
Edit on 7÷11÷14: Yet again a kid stopped by asking to leave a flyer. I said no thanks and asked again please stop coming by. I called Cardinal and asked to please be removed from their contact list. The lady who answered was very nice and apologetic, but said they don’t have a way of keeping track of these things. She suggested putting a No Soliciting sign in my window. So basically, I hate this company (Minus the nice lady who answered the phone)

Salesman came to the house for estimate for roof replacement. He didn’t get on the to inspect but told us what need replaced. He spent most of his time showing us old reviews. When he finally got to pricing I was done. The materials appear to be top grade but sales man spent to much time on how good his product and company were. Then he wanted us to commit to the job. I try my best to tell him that we needed time to compare. This is when he started with his «deals» and no matter what I tried he wanted us to commit. So by this time I was done. He made a last attempt to get us to sign.
So if you want to listen to a high pressure sells talk call these people.
I am sure this company will be on my DO NOT CALL LIST

James from Cardinal came out to do an estimate for siding for us. I actually about kicked him out of my home by the end of the meeting. He spent 2 and a half hours at our house, which was great, we did have a lot of questions. The first half of the meeting was actually going well. He was very imformative about the siding, answered our questions, etc. However, when it got to the part of him giving us a price he was very high pressure. I told him we weren’t going to make a decision today (at the beginning of our meeting). It’s a lot of money and I wanted to shop around and get highly educated on siding. He told us that if we said yes today they could offer us an incentive and save $ 3k which brought it from $ 15k to $ 12k. Ok, well that’s great but I’m not saying yes. This is when he started acting childish. He told me I was overanalyzing and went into a conversation about psychology and how there’s your gut instinct and your emotional instinct (at this point he was studdering so I knew he was just saying anything to get the sale) and that if our gut is saying it’s right then we should do it. He also kept saying this is what you want right? Well we told him of the choices he gave us what we would pick but we were still undecided on vinyl or fiber cement (which he bad mouthed all his competitors in a very unprofessional way if you ask me). His final desperate plea was that he would write up a contract today contigent upon us sleeping on it for a few days. This part I really didn’t get. He was so desperate and studdering and by this point I was so upset I just wanted him out of our house. I had told him that we needed to wrap up as we had another company coming to do an estimate. The guy actually came as we were trying to wrap up with James. In the end he was rude to us, acted like we were idiots for passing up a good deal and was kind of throwing his stuff in his bag. We actually did like him at first and might have actually gone with Cardinal but his attitude when we wouldn’t decide today blew it. Don’t waste your time having them come out for their high pressure sales pitch.