Sherwin-Williams Paint Store

Not impressed at all with this Sharwin Williams. There one job is to know paint. They specialty, specializing in paint. You would think they would know a little about the supplies they have, truck schedule, inventory, etc.
My husband took on the task of restraining our deck. Who knew a painting task would be so expensive and time consuming. He did his research and decide to use Sherwin Williams stain remover and paint. This first time we came here, they were running a special and of course they were out of the item that was on sale. My husband asked simple questions about deck staining, and couldn’t get an answer out of the young employee. Not saying that young employees are not knowledgable about their products, but this kid didn’t know his right hand from his left. Why are you working in a paint store?
The second time we went in there, same thing, different employee. It seems that no one from Sherwin Williams knows anything about Sherwin Williams.
We went back a couple of times for the product they were out of. One time, they still didn’t have it in, even though they told us they would. The third time, I swing by to grab it, and they acted like they had never heard the word «stain stripper.» It was in the back.
The last day, I was helped by Chelsea. Was the ONLY good experience. I won’t come back unless I have to.

I’ve had to go to this store a few times to get Deck Stain supplies so I can do my deck. The only good employee that I came in contact with was Chelsea. She was knowledgeable about the items in the store and was really nice.
Two other times I went in, two gentlemen helped me and they knew nothing about their own deck stain or the stripper/​reviver. It was ridiculous that I did 5 minutes of research on the internet and knew more about it than they did.
I come to a paint store to learn about paint and its pretty sad when their own employees don’t know anything about their own product.