GameStop

Anyone that knows me knows that I am quite a patient person and I prefer to buy from businesses rather than online, however yesterday’s experience was one of the worst I have ever had. It seems management is truly only worried about up selling 12 month subscriptions. I understand business and the art of up selling, however in business the loss of a customer is far worse than loss of a upsell. As for the two gentlemen that were working, they could have used more help. One seemed to be either training or lacking the motivation to use speed, and the other lacks ability to multi-​task. For instance the first gentleman upsold a subscription service, but failed follow a step which forced a customer who was with him when we walked in have to get back in line. The second associate was finally waiting on us, if you can call it that, he answered the phone twice while we are waiting to check out and actually left us standing there to help the other associate. He then actually seemed irritated when I gave him a expired power up card LOL. I suppose customers that he knows are the only ones he worried about. Approximately 3 customers walk out while I waited nearly twenty minutes in line, and we were next, as a consumer there are too many things wrong with this experience to go back to this location. In closing perhaps allow the phone to ring until your line is gone, because I assure you they will call back and perhaps put people on your staff that can handle the job properly or merely more of them on so when you’re up selling you don’t have to do it at the register rather upsell on your floor. That is customer service

I should have read the reviews before buying here .
I purchased my ps 4 this past January and the service was horrible, I had some questions that I wanted answered, but the counter girl said it is very busy here today do want the ps4 or not?
I was shocked at what she said and it caught me off guard so I just made my purchase and left very unhappy.
I returned there 2 days ago to use a gift card that I got and long and behold I should have went elsewhere, I picked my game and brought it to the counter, the young man cashed me out and gave me my game, as I was walking out of the store I noticed he had given me a pre owned game for $ 55 and the new game was $ 59, I have nothing against buying pre owned but I wanted this game new so I asked the guy why he had given me the pre owned, his response was to save me $ 5 I said I wanted the new one and he fought with me about my decision and said there is nothing wrong with a pre owned game and that it still has a warranty, I said that’s fine but I still want the new game, at the end of this conversation he said that there were no more new games and they only had the pre owned, I said that great, you should have told me that right from the beginning, the employees that work there are idiots and I will never step foot in that place again in fact, next time I buy a game machine or game I will order it online or just go to best buy, game stop just lost another customer due to moron employees.

There are many game stops, many are close to one another making it possible to avoid stores like this one, and thank heavens for that. Customer service and satisfaction are not issues the management of this location care about, you can ride one more exit down 95 south to exit 8 and there is another Game stop in the plaza with ruby tuesday’s and the outback tucked into the corner of the plaza near the china buffet. I’d go there.