A-1 Event & Party Rentals

We hired A1 for an event at the Central Library on April 18^th. Their sales rep we worked with was awesome, and really on top of everything. She had great communication and helped with suggestions on what to order. The linens and couch furniture we got for the event looked awesome and the guests really enjoyed it. I would 100% work with them again!

Our company has used A-​1 for years for our events and the last few years the professionalism and customer service has deteriorated to the point where we will not use them anymore.
Some of the more egregious breaches of confidence include: not dropping off and picking up rentals at the contracted day and time and poor communication when trying to rectify the situation. If we wanted to have a guaranteed drop-​off or pick-​up time, we could, for another $ 180. That’s not what we wanted – just pick up your equipment when you say you will. We have jobs, too!
When a co-​worker then wrote to express our dissatisfaction with this latest incident, an assistant to our representative wrote back that we weren’t their only client.
Shop around and don’t bother with the hassle that is their «customer» service department.

I’m a Mother of a Bride and everything that has to deal with Wedding is stressful but exciting but not A-​1 Party Rentals. They were professional with excellent service from their Coordinator Simon to the delivery truck drivers. At first looking at their website I felt a little funny ordering for a small Bridal Shower but the Owner Chet’s respond was, Your «little order» is for your daughters bridal shower and to us thats a really big deal. They treated my order like it was their daughter getting married.

A-​1 Party Rentals is amazing! They were able to provide everything that we needed for a bridal shower on time and with excellent service! I would highly recommend them for any occasion!

Always dependable! I rent tables linens, dinnerware every time I throw a party at my home! They have great choices and good quality, the customer service is great as well, I pick up or they deliver. I didn’t give 5 stars because they are on the pric e er side!

I called them 2 weeks ago about renting umbrellas and string lights for my baby shower and husbands surprise party. The 1^st lady was hopefully but never called me back. Finally a week later their coordinator what ever he is, gives me a call and asked me questions about measurements. Fine I should know BUT I don’t know where or how they could be held down. He decided to come measure no personality at all! Then he said that he would try to email me that night or the next day with a quote. It’s been 7 days and no email! Seriously get it together! Losing business fast. Be grateful that people at least try to deal with you guys. Taking my business somewhere else. Ps I feel like the judge if you have money which some of us don’t show it. Remember never judge a book by its cover…

I placed a semi-​large order with them for a business conference, which I have to say they handled quite well. I wasn’t sure on all of what I would need and things kept changing so I asked for about 10 different quotes through the duration of working with them. Caren was great and put up with it and managed to make it all work out just fine.
The delivery was on time, the prices were the best I found (by a considerable amount). There were a few hiccups like they didn’t have enough of the correct length tableskirts but they did agree to give me a different length and keep the cost the same as what they quoted (though it would have been a bit more expensive), which was fair to me. They didn’t have to and weren’t going to at first.
Overall will for sure use them again. Improvement could be made, but was serviced fairly well.

Rude staff, cheap equipment, always late ownership is/​are a**holes. Go elsewhere

Very good service:
I met Tiffany at a bridal show and rented the heaters and chandeliers from their company. Tiffany was very helpful and she went extra miles to help me with draping and chandeliers floor plan as well as coordinated with another draping company to ensure everything is smooth and perfect.
Very satisfied with their service and appreciate the help Tiffany provided us!

I was going to place a big order with them for my wedding. I tried to complete an online order but their website was broken and kept randomly emptying my cart. When I called and spoke to Tiffany on the phone she was rude and unprofessional. She didn’t want to help me place my order over the phone, instead she sent me their entire inventory/​price list, with hundreds of sizes and items, and told me to basically figure out what I wanted, type it up, and send it back to her. I am shocked that she didn’t want to do her job and instead wanted me to do all the work for her. I’m so glad I checked Unilocal,because now I know for sure its not just me. It’s to bad A-​1 has just gone downhill.

Very helpful customer services, professional staff, exquisite and impressive showcases

Really good service. Rented a bbq grill for the fourth of july. The people were easy to talk to. Was able to get the grill. And the delivery and pick up was on time. Great service. Will rent from them again.

I used A-​1 for my boyfriend’s party in October 2011 and was quite pleased. I worked with John and he was very helpful. Items were delivered on time and in good condition. Pick up was also as scheduled. my party was a success!

4 words… Rude, Unhelpful, Snooty, Unprofessional!
By the way… get a NEW receptionist who actually pretends like she cares about events and customer service.
Too bad you lost big business because she wouldn’t get up and answer my questions and just pushed me a brochure and told me to read over the prices myself and didn’t know how to smile.
I will take my business to Dolphin Party Rentals from here on out. They greeted me with a smile and happily answered all my questions!
Thanks for nothing!

I have been working with A-​1 as the Event Manager at Pasadena Magazine for a few years now and I have always been satisfied with their work. They have helped me successfully accomplish everything from small dinner parties to large tented parties for 500 guests. Rene & Chet are extremely professional and are always looking for ways to help the community. If you have an idea, they will work with you to make it happen and will bend over backwards to make your event the best it can be.

A-​1 has been incredibly unprofessional and difficult to reach after signing the contract. They provided us with a 5 hour window for delivery and showed up 2 and 3.5 hours beyond the stated time, with the second delivery arriving AFTER the event had started. They blatantly lied to us stating that they were 10 minutes away and «around the corner,» only to show up three hours later. To top it off, they requested to pick up the rentals a day later than stated on the contract, as it would be best for them. As one review said, if we could give them less than 1 star, we would.

Rented a few poles/​bases from them to do lighting/​lanterns at my wedding reception. They were BEYOND helpful. Prices were very reasonable and Stephanie/​Gabriel both gave us so much advice on my DIY project. Highly recommend!