Azusa Hills Animal Hospital

I been coming here for a couple of years now and I have NEVER had an issue with the staff or facility. I like the fact I’m in and out quick. Receptionist is always professional. I will continue to bring my pet here.

You mean to tell me that my dog, who has been coming here since she was a puppy, no longer has her history on file? Yet, we were just there with a appointment 6 months ago? We truly miss Dr. Ford… He really loved animals and was very professional and the sweetest! Since he has been gone, this place went down hill…

This Office is amazing, through patience and through a true love and care for animals they have worked with me. Dr. Johnson, is wonderful. She saved my Diamonds leg after we thought we were going to have to amputate it. Linda and Karen are just as wonderful!!! Thank you so much for all you have done for Diamond!!!

Needed a vet right away for my dog Courage. Called a vet closer to my house but doctor was not available due to being in surgery. Which may have been a good thing cause then I wouldn’t have been able to find «AHAH». A family member had to take my dog cause I was at work. But it felt like I was their, they had me on speaker talked to the doctor and her assistant and receptionist, they were all so helpful and understanding very professional. Their customer service was above and beyond. They gained a new client. Will definitely be going back for future checkups or emergencies. Thanks to them Courage is so much better.

Thank you so much for the excellent care that you showed my baby Bear. I had tried to connect a few other Vet hospitals and none of them would be willing to work with me on a payment plan for the bill that I knew was going to be a large bill already; but thanks to Linda and the excellent staff. I was able to have Bear cared for and with got help with the bill. I will never go to another vet after my last visit. I couldn’t be more happier and thankful with the service that I received. Once again thank you so much and Bear is now back to tip top health and it’s all because of Azusa Hills Animal Hospital.

I highly recommend ASUZA HILLS ANIMAL HOSPITAL! We very grateful for their care, compassion and ability to take care of our elderly Labrador. Dr Tibayan removed three large fatty tumors and one small one yesterday (12÷4÷15). Roxy is doing fantastic and we are looking forward to her returning to her spry self!
The hospital is clean and the staff are well trained!
A special thank you to Linda, Dr. Tibayan, Chuck and Karen for the love they display for all four of our dogs!

I want to thank and highly recommend this hospital for their great care, cleanliness, and friendly service. They really care about your animal… aka best friend.

There are many vets in the area, but Azusa Hills Animal Hospital is the best. The caring and attention towards both pets and owners from Linda and her crew eclipses what every other animal care facility offers. The quality of care is top notch and i would go farther than suggest going here to treat your animals, i would urge it. Keep up the great work.
Blackjack says hi!
RL

The staff here is super friendly and honest. The girl up front even knows my dogs names after only 2 visits. The vet was very honest and didn’t try to add anything extra like most animal hospitals do. I am a firm believe that most people only write reviews when they have had a bad experience. I wish people who had great experiences would have a little time to write something positive.

Several months ago, after working myself up to it for days of watching our old lab struggle along, we called for euthanasia. She was unable to walk at this point and we carried her in a sling. When we got there, the vet (a young woman) muzzled her and put her through a physical. When she finished, she said how about I send you guys home with some pain meds? I was upset because the dog was very old and had other health issues in addition, and it was not a hasty or easy decision to have her put down– we won’t be back. Traumatic last day for our family dog and for us.

This clinic is top notch! They have taken care of my childhood dogs and now are taking care of our puppy Jake. We come in from Highland just to have Jake cared for by this hospital for everything. They LOVE the animals and take such great care like your animals are their own. They love on them and we are just so comforted to leave our Jake in their care. Thanks guys!

Discounted vaccines on Wednesday is great!

My dog had an medical emergency around 1:30pm, I had called 3 animal hospitals prior to calling this place frantically looking for a vet that was in the office! Apparently NO VET MDs were available because they all took «lunch from 1:00 — 3:00.»
Fortunately a miracle happened and I Unilocaled Azusa Hills Animal Hospital and the Vet, Dr. Dispenza, was able to see my dog within 20 minutes! Her and her team immediately took care of my dog right away:
–giving him a full physical exam
–running all his blood work
–checking his fecal and urine
–explaining every detail of tests being tested
All tests that were done that day had immediate test results within a matter of minutes. Everything was done in-​house.
Dr. Dispenza explained everything thoroughly and gave her prognosis and recommendations to me. My poor dog ended up having to stay over night on an IV.
The next day the Doctor followed up with me immediately and notified me that he was doing much better.
This is a very good practice. I highly recommend this place, everyone is patient, understanding and well educated. I never had to wait for long periods of time to see the doctor or for test results. I never felt like I was being forced/​pushed to pay for any test my dog didn’t need. I will for sure come back and make this place a regular vet spot for my dog!

For the love of God, if you care for your pets in any way, DO NOT GO HERE. Our little Jack Russell mix went in for a biopsy to get some fatty tissue analyzed about a year ago. Then I got a call while she was opened up on the surgery table saying they wanted to remove the fatty tissue. Trusting them I thought why not. Our dog came back looking like FRANKENWEENIE. They gave us absolutely no warning that she would need a stint and would have an open wound across the back of her neck. They also sent her home without antibiotics. And the craziest thing is our old girl was one of the lucky ones!
My sister-​in-​law was given important info about the care of her cat AFTER she died from kidney failure. And my wife has since spoken with the owners of other pets who’ve died while being put under for getting their toenails shortened! Who’ve died during surgery but were told they mysteriously passed away afterward in the holding area. WTF.
As you might have noticed, Dr. Ford was a saint. A modern-​day Francis of Assisi. The new owners let him go, which makes sense because few vets could compete with him. My wife just heard the good doctor now works at Baldy View Animal Hospital, somewhere by the Costco in San Dimas. Wherever you choose to go, whatever you do, DO NOT TAKE YOUR PETS TO AZUSA HILLS!!!

This animal hospital is so unprofessional. When i asked why the bill was so high the man went around the question as to what exactly they did to my cat. They lost the carrier i brought my cat in, who does that?! They ended up giving me someone else’s carrier. They also don’t know how to schedule and keep appointments, stick to your word and maybe you’ll get better reviews! Also I was speaking to my boyfriend while i was on the phone with a woman who didn’t know what she was talking about, she should have minded her own business and not be so nosy. I hope she see’s this and she will be another reason we are not returning. I only brought my cat here since it was closer to home and my boyfriend knows someone there but i am definitely taking my cat back to his normal vet. DO NOT TAKE YOUR PETS HERE.

We loved Dr. Ford, he was great but since he left we have come to love our new vets. Dr. Dispensa & Dr. Folse saved 2 of our cats from truly frightening ilnesses. Dr. Folse diagnosed our Brussels cancer in his leg. Removed it & now Tyler is doing great. Dr. Dispensa saved our orange kitten who couldn’t seem to eat or swallow. She & her staff have become like family. Chuck & Crystal are the best techs we have ever had, and we have had our share of furry family members & have been through many vets (the good ones seem to retire on us). The crew at Azusa Hills are young enough I don’t think they will retire on us any time soon. They do care for more than cats & dogs. Dr. Dispensa knows how to treat large (farm) animals too. We have seen proof of her skills on all size of animals. As for them being rude, not true. I have been in the office when some owners have been the rude ones. Also Linda (the office mgr.) has personally held & cuddled our babies when they were going through some very traumatic ordeals. All in all we don’t think you will find a better Place to take your furry family members.
As for grooming it’s true they don’ t do grooming any more, but if your looking for a good groomer try: A Better Place in Glendora.

Pets are family. We want the best care for them. Unfortunately we did not receive it from this hospital. Our dog who was about 10 years old was not diagnosed properly. She had a tumor which they did not inform us until it was too late. No calls were made to us, when we did call the receptionist Krystalynn was rude and disrespectful. She could not inform us and gave us the run around. We lost our family member. Please rethink about this place.

Prior to my visit I had called and asked how much a check up was and the receptionist had said $ 45 and nothing else. So, we just quickly went and when we got there she rudely said without an appointment it was going to be $ 55. Fine, no big deal, but she was so incredibly rude about it and she could have told me over the phone the price differences with and without an appointment.
My dog was injured from a fight with another dog so I wanted to get him checked out ASAP. When the Vet showed up, he didn’t even introduce himself. The vet took less then 2 mins to look at my dog and said they were going to need to sedate him to clean him off.
When the Vet Tech came back with the bill was more then a normal visit to the emergency room. Okay, that’s fine whatever. I didn’t want to risk my dog’s wounds getting infected. What really ticks me off the most is that we were running a little late to pick him up. Then, we got a call asking if we were going to be picking him up or not because they were closing and its an extra charge of $ 35 for overnight stay.
You, know my problem isn’t with the establishment itself, but with that damn rude receptionist. Like really? Unwavering rudeness from start to finish. Not only to me, but to the person who was in front of me with no appointment for his dog’s shots. Also, it was completely empty, I’m sure they had just finished all their appointments before we got there because no one came after us.
Lady, I was already not feeling good worrying about my dog you really don’t have to be such a beezy.

They were pretty rude, did not greet us nor our dog they just took her into the back as if her spay appointment was just another paying customer. Definitely did not make my gf and I feel good about leaving our puppy there

Dr. Ford is no longer there. He left a few months ago. There are two new vets. They weren’t impressive. Dr. Ford had a special touch with the animals. Heard Dr. Ford went to Duarte Monrovia area but I don’t know where. Cathy the groomer is gone too. Loved her. She has a special touch for animals. Was told she was opening her own business. Need help finding them.