Bounce Around

so far so good! Diane saved the day for me, the place i booked my bouncer with said they did not have my order (which was placed 2 months ago) This was the 3^rd place I found and she had exactly what I wanted in a pinch and had an awesome price! thanks to Diane!

The girls at bounce around really do care about helping you and giving you a good product for the price. I called 4 different places before making a deal with them. they drop them off pick them up and we’re so nice to me about it. Of all the vendors I for my event they were the easiest to deal with. Great price and great customer service.

My sister rented a non-​functional jumper from this so called company. From the time I arrived to the party until the time I left, this jumper remained deflated on the grass. Instead of her guests being able to enjoy themselves at the party several guests worked on getting the jumper up and running with no luck. After several attempts to contact the company, someone finally came out and replaced what I believe was the blower. Within minutes the jumper was once again deflated. Immediate attempts were made to contact the company as their employee had just left the park, but no one ever returned to assist her.
For anyone that is looking to rent a jumper, save your time and money and rent from another company. AVOID using BOUNCE AROUND!!!

I rented a jumper from this «business» over the weekend for my sons 2^nd birthday, I was given a list from the park that I was hosting the party at and Bounce Around was one of the 5 jumper companies that were on that list. It took about 2 whole days to finally get a hold of someone and book the jumper which should have been a sign right there but we were short on time and the other places were a lot more expensive (another sign I should have seen)
The ONLY good thing I can say about this place is that they dropped the jumper of at the park on time, for that they get 1 star. Too bad it was FILTHY and full of dirt/​mud but I figured we would just wipe it down with some towels before our guests arrived. It rained the day before so I’m assuming these things were kept outside or in the back of the trucks and that’s why it was damp and dirty.
We had rented our own generator from Home Depot, one that was powerful enough for the jumper and a speaker we had for music, we could have rented a little one with them for just the jumper and that would have run us $ 30 but we chose to rent a large one from Home Depot for $ 100 bucks, mind you my husband had several conversations with the lady there about this and she told him that would be fine as long as we had something equivalent to their generators or stronger.
They came out and set up the filthy jumper, using our generator we rented and never mentioned a word about it. About an hour after they left our guests started arriving and the children headed straight for the jumper, about 5 minutes into the party, the jumper collapsed with all the children in it, I was mortified since we had kids as young as 2 in there and as old as 9 screaming and crying. We managed to pull the kids out and try and get the jumper up again with no luck, that’s when one of our friends who happens to be a firefighter noticed the back of the blower and the jumper cord that was broken and the wires were exposed, being held together by an old piece of electrical tape. He took a look at it and advised us to leave it alone and call the company right away to have them bring a whole new jumper and blower, which we did. Of course they did not answer right away and I had to leave them a message letting them know they needed to send someone out with a new jumper right away.
About 45 minutes to an hour later they showed up and «fixed» the jumper, replacing the blower with one that was just as old and beat up but leaving the original jumper. Once they inflated it they left and about 10 minutes into the kids jumping, the jumper went down again. We called them back and explained what was going on and requested a new jumper but they NEVER returned my calls or showed up to replace it. We were so desperate we went and rented ANOTHER generator to see if that would work but it still would not give. We tested both generators with everything else and they worked fine, the jumper was the problem. We had already paid cash so we were really upset since we NEVER got to use the jumper. By the time they came to pick up the jumper they were in a rush hurried and wrapped things up while we tried to argue with them about getting our money back, they told us they understood but that we would have to wait to talk to the «owner» to get a refund but that they would «be fair» since we never got to use it. We asked for a business card and proof of their business license and they said they don’t carry that stuff on them.
We were promised a call from the owner the next day and of course that never happened so when I called and asked to speak with the owner, the same lady that came to pick up the jumper told me that she was the owner and was the one I needed to speak with? Even though she took no responsibility the day of the party. She then started to blame our generator even though they hooked everything up to it when they first dropped it off and never said anything about it and when I reminded her that we rented a second one and that still didn’t work she brushed it off and said it’s not her problem. When I asked if they were willing to give me my money back she told me no and then went on to tell me about how much she «really liked my husband. I mean really, really, liked him… there was just something about him» and that because she took a liking to him so much she would give him an excellent deal on his next jumper!!! I told her I will never rent from them again so giving him a deal on a new jumper isn’t even an option. I told her I was going to report her to the City for bad business and she laughed and told me to have a nice day! For anyone that is looking to rent a jumper, save yourself the trouble and do not rent from these crooks!

I was at a birthday party over the weekend and the boucie house kept collapsing. It actually collapsed on the kids and they were traumatized. After several attempts to call the company, someone came out to supposedly «fix» the problem. They brought a second generator which did not fix the problem. I will not likely recommend this company to anyone that I know. Unprofessional and would not even offer a refund or let alone a partial refund. Thumbs Down!

TERRIBLE customer service! I was at a birthday party over the Memorial Day weekend for my friend’s son and witnessed their jumper fail to work several times. The first time it collapsed on all of the children inside which of course created emotional turmoil for those children who were ages 5 – 10 years old. When they called Bounce Around to help and fix the issue they came and «fixed it» and right when they left the jumper collapsed again. At first we all thought the issue was the generators but after using 2 different generators the real issue we figured out was the jumper. They are now not giving her a refund of any kind even though their service completely failed. I wouldn’t trust these people with my money!