Covina Valley Kia

Last week i went in to trade up from my 2013 kia serrento to a 2016 kia sedona. Anna thank you for you excellent service to make this possible for my growing family. I use to say that every dealer that had a great service dept. Had a horrible sales dept. And vise versa but i tell you all this the dealer changed my eyes not only is there service dept is great so is there sales dept. You guys deserve all five stars. And anna you deserve more the five stars but they only let me give you five stars

Very happy with the service I received. They did a great job on fixing our Sedona and at a reasonable price. Eric in service was awesome! Thank you.

I love my KIA Soul Sport.
My only issue has been the tire sensor always lighting up.
I went to Covina KIA 11 times for this issue. 2 times I had made appointments that they forgot to put in the computer and wanted me to wait over hours.
Each time I’m told the air pressure was off.
They keep saying there’s nothing in my tires.
I have been treated like shit there, like I’m a stupid female.
My last visit there was last week, I believe the manager came out and he made things happen.
I will never go back to Covina KIA.

Service department has been vey slow in the last couple of visits and lacks customer follow up. Service manager is not quite proactive overseeing what’s needed when customer starts to pile up. Customer waiting time is a bit long; I was the only customer (with an appointment) on the floor and waited 15 minutes before I was attended. I didn’t have these problems last year though. Service department «Needs improvement.»

I bought my Kia from Cerritos dealership, but since I recently moved to Azusa, I decided to try this dealership since it was closer.
Not too impressed with the location. Quite old and outdated building and lot in general, outside as well as inside. In addition, their online scheduling service system wasn’t working. I wasn’t able to set up an appointment via chat online either. A rep had to call me back. And even after all that, they appeared to not have actually booked it. Good thing I called to confirm the appointment the day when it was set up. They were able to set another appointment the same day (even though not the time I originally requested).
Well, when I actually got there, they wanted to charge me $ 200 for the $ 15k miles service I was due. I purchased all the maintenance packages along with the lease, so I didn’t expect the amount they wanted to charge me. They told me that I must have that maintenance package through Cerritos location directly.
Also, when I initially asked if they would wash my car they said they can’t because of water conservation. I guess, but how did the car wash (literally) across the street wash the cars? LB BWM dealership continues washing cars, and Long Beach water regulations are very strict.
Went to Cerritos dealership the next day. Beautiful, brand new location — WiFi, TV, kids area, coffee/​cappuccino machine, complimentary water and snacks, mall across the street AND they did my service for free and WASHED my car.

Buy your car here – don’t get it serviced here. My car buying experience was great, but getting service is like pulling teeth. Had a 4pm appointment for minor service, a.k.a. oil change. Got here at 3:45pm. It’s now 6:30pm and they just told me «15 more minutes!» Nope. Not coming back. Ever.

The absolute worst service under the sun in its entire existence. Where do I begin. I have never met a group of people who do not know what they are doing in reference to customer service and working on their own brands vehicles. To start, the management or lack there of is something that even the movies couldn’t reproduce. If you thought batman vs superman was bad. Welcome to Kia West Covina. The fact that I have to even rate them a one star is making my blood boil. We waited 4 hours despite having set up an appointment 1 week before for their basic 69.00 service on a 2015 Kia purchased at their location. This was the 3^rd attempt to resolve the basic and simple 15 minute process of installing a cargo net. After a 40 min what seemed to start off as a defensive argument by the manager to charge me 6.00 plus labor to install a promised cargo net which was laying in the trunk when purchased is insulting. We had to have the manager pull a service receipt from their own system 6 months ago to prove that this has been an ongoing issue. If he hadn’t been so dismissive i would not have even taken the time to do this review but I feel that it is important to warn prospective buyers that it’s all smiles when your ready to sign a contract. But if you come back you will experience the complete opposite. Maintenance judging by everyone waiting was a joke. 4 hours with no time expectation set from the beginning is absolutely ridiculous. In the end the 6 dollar charge still appeared on the bill. They service desk did offer a 20% discount which really resulted in a 10% discount since they charged us for hooks that initially were to be waived. On a positive note the deli across the way has excellent clam chowder and desserts. I will never return to this location ever again. If for whatever reason you decide to ignore this warning and still decide to go visit West Covina Kia. Please find a Walmart within .2 miles of this location. Purchase a hard hat and hold on. It’s going to be one heck of a ride.

For the Service Department:
After contacting Covina Valley Kia (where I purchased my vehicle) NUMEROUS times through their online chat function, through phone, and even leaving a voicemail. I never received a call back from anyone in the services department.
They even sent me a mailer telling me it was time for my car service… uh hello… id take my car if you guys would answer your damn phone!
I decided to contact ALLSTAR KIA since it is closer to my home. Paul answered the phone and was able to answer all my questions in a detailed manner. I set the appointment for Monday and thanked paul for his time. On Monday at 230PM, I arrived at the facility and was greeted by William. Williams energy was immediately noticeable and he made me feel welcomed. He explained all the paperwork, did the walk around prior to maintenance and I was on my way. Upon picking up my vehicle, William again explained everything that was done in detail. With a great attitude and high energy, it seemed as thought he truly liked being an employee there versus it just being another job. I’ll definitely be using ALLSTAR for ALL my future servicing needs.

Just bought a 2016 Forte from Pierre. He’s the best salesman. No pressure. Very helpful. So glad we came here!

Went there Thursday evening just to get some prices on the ’16 sorento. We first checked it out and fell in love so of course me and my husband then went inside to talk numbers BIGGEST mistake ever!
We were directed to FAUSTO to get a better idea of numbers. Of course he qouted outrageous monthly payments and tried to push a lease on us but we weren’t having it. He then swore he can get us payments of 400 per month for 6 years and they’d wipe out any negative equity owed on my car, so we agreed if he could do it we would purchase. Took the numbers to «management» who «approved it.» We agreed to come back Friday to close the deal.
Called him 30 minutes before and he said he’d be there. Once we got there he conveniently had a «family emergency» and wasn’t there to close the deal. Long story short FAUSTO was full of it, went back and forth with management and the «lowest» they could give it to me was 500 per month so we left.
Next morning Hugo called and asked about my experience told him everything that had happened and he said he would crunch some numbers and get back to me. NEVER did, so I called the general manager Wes Parker and he never got back to me either.
Sad to say I should have checked Unilocal fist cause another woman not even a week ago experienced the same thing. Save yourself the heartache and go to the one in Cerritos or Garden Grove or even the one in Downtown LA don’t bother dealing with all the drama.

Beyond disappointed in my experience here. I was in the process of purchasing a beautiful Kia Optima with 18,000 miles. After negotiating on a reasonable price and beginning the paperwork I was informed that car did not have 18,000 miles on it BUT 48,000 miles. That’s quite a big difference… They apologized and wanted to make things right. They lowered the price (still well above kbb price) but it was reasonable. After being «congratulated» on my purchase the sales manager comes back and informs me they can no longer honor their price. What could have possibly changed in those 15min? After 4 hours spent I left empty handed and disappointed by the staff not only due to their unprofessionalism but their over all behavior. I would recommend others not waste their time or get their hopes up and end up getting blind sided like I was.

We spent 4.5 hours here last night for my little brother to choose the car he wants including all the paperwork that needed to be signed.
First, Eric Soto was amazing. He was able to get us a great deal that fits in my little brother’s budget since he’s a full time college student who also works full time. I know it was a little rough because we had to trade in my brother’s Kia Forte but the managers made it happen. They gave us a great deal which we couldn’t say no to it.
They offered us some complimentary water and coffee while we wait.
At 9:30PM last night the car was finally ready, washed and detailed.
My whole family likes the car specially my little brother.

I recommended my friend Wally for the purchase of her brand-​new Kia Rio. She is extremely pleased with the product and the level of service. She will be back:)

I have a 2015 KIA OPTIMA!!! I got it on June 2014!!! And now it has engine light on and oil pressure light on!!! Is making a horrible sound that is coming from the engine! The fastest it goes is 60 miles! Definitely not recommend to buy a KIA!!! Customers service is bad! I took my car to this dealer for check up when it has only the oil light on and they toll me everything was fine I had to pay for oil change because they toll me that maybe that was the problem even when I do my oil change on time! After a week it has the 2 lights on and the noise got worse I took my car again and they toll me that they were gonna call me today, they never call me I have to call them and they toll me they still don’t know what happened to my car!!! REALLY!!! I don’t have another car and I need to go to work, they don’t even give you a rental!!! So NEVER BUY A KIA!!! WASTE OF MONEY!!!

I am only putting 5 stars so this review will be seen. Every experience with Kia has been horrible. My car is a 2014 lemon. Kia refuses do do the right think, and step up, have had to replace many engine parts.
Plus everytime my car goes in for repairs the receptionist are unfriendly and sound robotic no real customer service. Technicians are nice but it’s frustrating when they can’t do anything for you and they agree there is a problem.
My advice don’t buy a Kia, sure it’s all under warranty but what good is that if it’s always in the shop and you can’t enjoy your car.

So I came in presidents’ Day and worked with Caleb J.
I’m now driving off in a new fully loaded Kia Forte ! From start to finish this was one of the easier process that I’ve ever experience at a new car dealership buying the car. Financing options were incredible and the customer service was world class. I’ll definitely be coming back here

I was looking to buy an Optima and decided to check out Covina Kia. I must say i had a pleasant car buying experience and thanks to Jose Sanchez, I was able to leave with a much better buy than I had anticipated. Thank you Covina Valley Kia and Jose for helping me out with my purchase. I absolutely love it!

Horrible service and inept management. They sent me home with a car that had tire issues and bad brakes. When I took it back they kept it for three days and stated the brakes were replaced because they were down less than 50%. We took it home to find out they were still squealing.
So, we took it back and they kept it another three days only to tell me they needed to replace the brakes. Then they lied and said they never did them in the first place. Between the service manager Roy and his idiot employee Raul, they can’t get their stories straight.
I would avoid the service department here and go someplace honest.

Service department-​Where to start…
1. I would give them zero stars if there was that option.
2. Horrible customer service, they take forever to acknowledge you.
3. The tire pressure light is on about every other week on my Sportage, they say it’s «normal».
4. I brought my car in today for an oil change, quoted me 1 ½ hrs to 2, took more than three hours.
5. I always dread bringing my car in for service, two of the Hispanic guys in the front desk are helpful but everyone else isn’t.

UPDATE:
I’m going to call the gentleman who replied to my review.
I’ll update when I have more info…
This review is specifically for the Service Department; sales is okay as I’ve purchased 2 Kia’s from them and have had no major issues worth mentioning but you might want to think twice about buying from them because if you do then you’ll need your car serviced, and preferably at the dealer, right?
It seems most of the crappy reviews are for the Service Department (just like mine), and all of the «Thank you for your great review» replies only come from the GM when you leave something positive. How do they handle the negative stuff?
Well…they don’t. You’re just ignored.
Every single time my 2016 Sportage has been brought here there has been some sort of damage to it. I have custom rims on my car (bought and installed through Covina Valley Kia upon purchase of my vehicle), and for some reason their Service Crew doesn’t know how to handle them, or anything for that matter…
Offense 1: They broke my lug nut upon replacing a tire, and as part of the apology for the inconvenience one of the girls in the department said not to worry, they’d «take care of everything» for me. Needless to say, they charged me for «everything» and outright denied ever saying such a thing. Only when I put up a fight and got the attention of the General Manager a few days later was I refunded for «everything». In the meantime, they’d made me wait 3 hours while they scrambled to fix the problem, then told me I couldn’t have my car and gave me some piece of crap older model Kia they yanked from somewhere in the back to use as a rental, AAANNNDDD it was empty on gas and filthy! It took 2 days to get my car back. Nobody ever apologized for a thing.
Offense 2: I brought my car in for a simple oil change and tire rotation, and for air in a tire that was running low. It took about 2 hours this time. They handed me my keys and told me the low tired needed a patch, and another tire was low on tread and needed replacing. «Why didn’t you guys let me know about the patch while it was back there and you had it on the rack? If it needs to be patched, then patch it»…their response? «Oh, we didn’t know we could do it»??? I leave with no patch. I ask them to order the tire that needs replacing. No problem, they say… They’ll call me in a few days when it’s in and they can do the patch at that time too. Cool. It’s been 3 months and I’ve yet to hear a word about my tire or my patch.
Offense 3 (Last straw): My husband took my car in today for a simple oil change and tire rotation. (Patch was forgotten along with my new tire). It took 3 hours again. They returned and told us that they’ve now broken the wheel lock on one of my tires. I’m not even surprised this time. I call to ask WTF. The girl is lost and confused, as usual, and transfers me to some other guy who happily tells me it was broken cause they’d screwed it on too tight the last time it was there. BUT no worries, they’re ordering a new set and it should be there Tuesday (Yeah, right!). I ask about my tire and patch. No recollection of a thing; it’s never been ordered.
Screw you, Covina Valley Kia.
You’ve just lot a VERY loyal customer.