El Pollo Loco

I have been eating EPL since i was a kid. love the chicken. Must have lemon, cilantro and the avocado «salsa». This location is clean, friendly and fast! This is a must eat everytime i visit my mom.

Hadn’t been to this place in awhile but decided to stop and grab something before work. Upon entering I needed to take a few minutes to look over the menu. The cashier «Nancy A «answered some questions I had and made some suggestions, while I was waiting she offered me a cup of water which has never happen in any fast food restaurant I have visited. I stood there and watched as Nancy treated every guest with a smile and really seemed to love her job. This young lady is a real asset to your business and made a great impression on me. Good Job !

Food was shitty like it’s been sitting for Days. Shrimp was terrible, chicken was dry with no flavor. Never Will I be eating here again. Best thing about this place was the cute Cashier lol

Very inexpensive and delicious.
We ordered the family meal for $ 20. The
chickens were very flavorful and moist. I love how it comes with flour tortillas and diff salsas. The mashed potato, Mac and cheese, and salads were also fantastic! So glad we got to try this place.

They always forget something. You’d think they could get it together by now. Poor management and poor customer service. I think I’ll take my business elsewhere.

Worst drive through service ever. First off two ways to go into the drive through which makes it more confusing, then the line is 8 cars long with the slowest services. I order my food food and the person taking my order has a hard time understanding. Finally after repeating my order 4 times, he gets it right and repeats it back to me.
When I get home. My orders wrong. Disappointing.

I ate here earlier in the week and was pleasantly surprised at the quality of the food! Decided to go back again tonight! I had coupons both times so it was a great deal too. The coupon for chicken dinner for two for $ 10.00 was amazing. 4 pieces of chicken-​3 sides-​2 salads-​tortillas-​2 small drinks-​2 chocolate churros. Good customer service too.

I love this place… the food is healthy and the service is fast. Am satisfied after every visit. I wish they have subscription.

Ordered a double chicken tostada bowl, ended up getting one serving of chicken, tostada shell tasted stale. I ate everything inside it, except for the shell. Food was blah.

They also mess up the order especially if you go through the drive through. They also forget to put everything that you order in the bag and if u ask for anything special they always mess it up. And it’s not because they r busy because we were there with nobody in line. Hate going to this el pollo loco

All I can say is WOW. Just WOW.
I never expected El Pollo Loco to have such a vast improvement, but it did and my hat’s off to them!
Whomever is running this location needs a raise— pronto.
On a recent weeknight, I decided to go in and get a family deal to get me off the hook cooking. I was bracing myself for the usual: long wait, indifferent service and the inevitable screw up. My my my was I ever mistaken. An extremely professional young man took my order, repeated it back to me, and when it was up, WENT THRU THE BAG to make sure every item I ordered was there and to my specification. This process couldn’t have been more efficient.
It has been remodeled and really looks nice. Plus it was spotless. including the salsa bar, which was well-​stocked and fresh. I was even offered larger to-​go containers for my salsa because I had a big family pack.
I have not tried the drive through after the renovation, so I can’t say if it has improved service-​wise or not. I would guess Yes. I think management really stepped up and made some great changes here.

I went through the drive through a few weeks ago, my job only gives me a 30 min lunch break. My food was ready in less than 5 mins, So I had time to eat which I love usually I cook my lunch the night before except Fridays, and I hate that it takes so long to go get food because I have a little time to eat, but this is the fastes place ever and I love it.

I’ve been coming here for years but this year I noticed their overall quality rise. The food is more tasty and fresh. The service is more personal and they do remember your «extra salsa», etc. The décor and cleanliness is more noticeable. The drive up was as nice to me as if I walked in and when I do walk in, they come around and ask if I need anything and bring us finger wipes and condiments. I’ll drive a little bit further and choose this PL any day! They have the tastiest and juiciest food by far.

Please don’t get me started, there aren’t enough accolades I could bestow on them that would do this place justice. I have been a fan since the 90’s of this particular restaurant and my opinion has not changed since. Mexican food made fast, fresh and flavorful! Why, oh why can’t you open up on the East Coast? We usually get the take-​out when I am there and have never been disappointed, always top notch. I could eat this everyday and not get tired of it. So much to choose from you really can’t go wrong with whatever you order. The best, tastiest chicken bar none. Oh and don’t forget to order the pinto beans and rice, like they say in the ad, your taste buds will thank you! Don’t know too much about their desserts, I would rather fill up on the chicken so I have never had any. The «Tres Leche Cake» does look good though.

CHECK YOUR ORDER BEFORE YOU LEAVE!
Lately I’ve noticed that they are starting to water EVERYTHING down. The large container of beans contains mostly «bean juice», or water, and very little beans. Are beans expensive? Oh well, I just paid about $ 4.50 for a handful of beans and water. I thought beans were cheap — but apparently the management is cheaper.
After I forget how pissed off I was the last time I went here I go again, big mistake. I get a large side of Mac and cheese and when I get home only to find I bought cheesey flavored water with macaroni noodles. They’re mac and cheese used to be really good and you could stand a fork in it, not any more the cheap ass manager is adding a pot of water to everything and I’ve seen them do it to the salsas too. Also, the chicken was left on the grill to die and was so dry that it became chicken jerky. Nice touch.
One thing is consistent here, it will always be worse than any other location you go to. I hate this friggin place. Do yourself a favor and drive a couple more miles to another location where they value customers.

The staff at this El Pollo Loco is very friendly. They pay close attention to your order and always cater to your needs. You are always greeted with a smile.
The food is prepared quickly.

$ 5 pollo bowl

its ok for fast take out mexican

This location is probably the best one I’ve been to out of all the others. They have always been consistent and food is always fresh and prepared right. Customer service is also excellent.
I recently tried their new Avocado Bacon Taco Salad and wow, it was surprisingly really good and most importantly filling, mainly in part because I ordered an extra side of grilled chicken (trust me, it’s worth the extra $ 2.50). Next time I’ll try steak if they have it.

We’ve been to this location dozens of times — but something has happened and it’s just not the same. This last Friday, we got in the drive up lane — and moved in behind 6 other cars. We were there for our usual chicken dinner with sides. After 26 minutes of waiting … there were another 7 cars back up behind us and we hadn’t even moved an inch. Cars in front of us were honking their horns and a couple of guys in the car behind us — started cussing and complaining. After 12 more minutes we at last made it to the squawk box and were told by then attendant (English wasn’t her first language) that they had ‘run out of chicken’!!! Wow … what a shock. That’s like In-​in-​Out running out of burgers.
We settled for ice cream cones and malts and asked at the window what went wrong and received a blank stare from the young girl in the window. We asked to speak to the on duty manager and she said she was too busy to speak to a customer. They must have (we didn’t recognize anyone inside) new management and new personnel because the service here stunk!!! We won’t come back here again !!! Horrible experience.