Howards TV and Appliances

Had a great experience buying new appliances for an upcoming kitchen remodel. When browsing with my wife, the salesperson Susy was very helpful, but not too pushy or overbearing. When we went back to buy, Edward was super helpful, efficient, and very easy to work with. Will likely be coming back when its time for new washer/​dryer or a TV.

Refrigerator went out and after attempting to fix it I couldn’t get it working. Had a repairman come out and he said it was a dead compressor and might as well just buy a new one. Decided to look at the new Howard’s Store in Covina and was impressed at the selection. The best part of going here was we weren’t hounded by a sales person as we stepped foot inside. We looked around and discussed it between us for awhile which was nice. After a few minutes we were greeted by Brian Klotz who was very knowledgeable on all models and features. After answering our questions it was determined the one we chose was in stock and could be delivered the next day. Deal was done and the following day the delivery was made on time and by two great guys. Definitely a great experience and I see future purchases from Brian @ Howard’s Covina.

We love Howards!!! We have purchased mattress, microwave, and stainless steel refrigerator, and the sales person Brian even gave me cleaner for the frig, Never have I had a problem. Everyone is so nice. As soon as you walk in everyone says HI. My sales person Brian is very up beat and enthusiastic about helping me and my husband. He didn’t try to sell us something we did not need. He really listened to our needs and the prices he gave us… could not be beat.
He even called us after the purchases to see how everything was going and if we were satisfied. Thank you Brian!

I just recently bought a new mattress from this store! I have never slept better! :) Great customer service! I will definitely be back to purchase something else in the future!

Went looking for a mattress as I knew they recently starting carrying them. Brian and Susi gave me a great service and a great deal. Even when I had an issue with the delivery Brian stepped up and made it right. I am sleeping like a baby, cant complain about that.

Bought our fridge here, we heard prices were good so we tried it out. Sales person we got was a little pushy and tried to make me feel like I didn’t know what I was talking about as far as price matches, promotional financing, etc. At this point we had gone a week without a fridge so we desperately needed one, we ended up agreeing on a model and price and purchased it. The workers here are commission or sales goals driven, which was obvious. I would recommend going somewhere else that doesn’t have salesmen i.e. Pacific Sales, who also price match.

My family has been shopping at Howard’s since I was a kid I am now 57 and have bought there for my family when I moved out of the area it was hard to make it down to San Gabriel to the show room so I shopped elsewhere on day last week i remembered that Howard’s is now in Covina went down looking for an electric stove top was helped by a very informative sales man named Anthony he was very helpful and not in a rush or in a hurry for me to buy Anthony gave me many options to choose from and we bought an outstanding stovetop it didn’t stop there when the installer came to put our stove top of course it just couldn’t be easy the installer Danny went out of his way to install it correctly had to modify our cabinet did a great job representing Howard’s and with the salesman help made it a great time shopping there we will be back very soon thank you Anthony and Howard’s
Ruben Patino

I took my mom into Howard’s to buy a microwave. After looking at all the stores you might think to shop for a microwave my mom saw one she liked. Yay! However they were out of stock. The sales person said he could get some more stock the next day. So we had to come back the next day. The next day we came and the person who wrote it up was nice enough to carry it out to my vehicle. The following day we un boxed it, set it up on the counter and noticed the logo (which was Frigidaire) on the front of the microwave was sku’d like a teeter totter. I emailed the the the sales person Ricardo Morales and copied a generic email address to the store. I heard nothing from the store by the way but the sales person Ricardo Morales who wasn’t at the store at the time emailed back quick quickly and said he would arrange and exchange. True to his word he had another microwave ready to exchange the very next day. Of course we checked the logo before we left.
All in all we had to make 3 trips to Howard’s to buy the microwave. Two because they didn’t have it in in stock. And another to return it for one with a proper logo. And that trip included me having to re-​box it. This was not Howard’s fault but it kind of put it little tarnish on the experience.
I gave 4 stars not because of the logo problem. That was not Howard’s fault. (Shame on you Frigidaire for your poor quality control). We are happy with the microwave. We would probably be looking for one had we not found this one at Howard’s. And also I was impressed with Ricardo Morales and how quickly he responded to our problem. If you take the logo problem out of the mix, the 4 stars is because we had to make two trips to make the purchase.
I shop Howard’s again.

I bought a washer and dryer, sale person was fine but delivery was not good It’s was scheduled to be delivered between 4 and 7 pm. Then they called to tell me that it was going to be closer to 8 pm. It’s was at 9:55 that the delivery person called to ask me if I want my stuff to be delivered. I told him do you think it’s reasonable time and you were suppose to be here at 8, he hung up on me.

I went there about 3 weeks ago and bought a Samsung refrigerator and Samsung dishwasher and brain was very helpful and knowledgeable. I had a couple of issues with the dishwasher not working and they came out and sent me a new. It took a while because they wanted to determine if it was the installation or the product and I understood that. It ended up being the product so they upgraded me to a better edition dishwasher and everything went well. Ask for brian if you need anything he will take care of you.

Big huge thank you to Susy AND Angel who helped my family get something better than what we where shopping for! Very friendly and knowledgeable, answered all my wife’s questions, we ended up getting more for less. My family highly recommends this howards to anyone!

Angel is the best. I needed a fridge, slide in oven, and a built in micro. Angel did such a great job of finding the best deals and made sure that all the appliances were the same brand so they would match in the kitchen. So considerate. He really was knowledgeable and caring. I never felt like I was being swindled by a smarmy salesguy… no upselling, just honest and straight forward. I ended up also buying a washer and dryer because the deals were just too good to be beat (I had been shopping around for weeks at home depot, lowes, sears outlet, costco, Craigslist and online… so I had a good grasp of prices). Also, the micro I bought was final sale. When I got home I noticed I had measured the cabinet wrong and it was too big. Angel took it back and found us one that would fit. So easy. I will be buying all future appliances with Angel. Highly recommend Angel if you want premium appliances on a tight budget.

Update to 8÷9÷15 review
I received a call from Paul Gutierrez of Howard’s corporate office.
After reading my review and a lengthy conversation, Paul understood my position on this and helped expedite the new shipment to my Mother’s home, and waived all shipping and restocking fees.
Although this was a long and tedious process, I am happy with the end result and the level of professionalism I received from both Paul and Jessica.

Where do I Start… A family member bought us the washer and dryer, but we did not setup a delivery date because we have not moved into our home yet, so when we did move in we also needed a stove… When I went to purchase the Stove I asked if both the washer and dryer and the stove if they could be delivered the same day. The man said yes, however because they switched consultants in the middle of the transaction somewhere they forget to include the washer and dryer on the deliver. I missed the next day delivery by 2 minutes REALLY… So I had to wait until Monday.
For our Dryer we did not have an exhaust system setup yet, however when we did get it setup the Hose they gave us was a foot short… Just Lovely. just so they could save some money they cut the hose too short and we had to take a trip to home depot.
A less than a month later I had the Gas company come out to check my gas lines to make sure nothing is leaking. I come to find out that they HOWARDS had used 2 different sizes (OLD AND USED) connection pieces for the stove and that it was leaking. Now I have to go to home depot and get the correct connection hose. Not to mention they had to turn off my Gas line. HUH JUST ANOTHER THING TO DEAL WITH.
If you do decide to go with Howards just deliver it yourself and set it up by yourself at least you know the job was done right.
I will never shop at Howards again. Forget it.

When you first walk in you’re hounded by salesman. I ended up making a purchase and later returning it. Nothing but a hassle and poor customer service from start to finish. Spend your hard earned money elsewhere.

Poor service here I went there a few days ago looking for a new flat screen tv and the guy that helped me was a total dick. I can understand why this place has bad reviews been to other howards locations and they are super nice.

Worst possible customer service EVER!!! I walked in and got treated horribly, All because the 1^st question i asked was «May I Please use your restroom?»… I have purchased several appliances I even have a credit card with Howard’s. Little do they know I had planned to purchase, but do to the fact that I felt and got treated with such disrespect and got discriminated because they ASSUMED I was only there to use the restroom it felt horrible. If it was company policy in all stores I would understand but since it’s NOT i verified with other Howards locations. I felt everyone should be aware that unless your appearance upholds a certain criteria you will be treated like dirt.