Keystone Uniform Depot

First and most important, if you can go to another uniform store, in my opinion, do it. Keystone is way overpriced, and you never know what you’ll get in regards to customer service.
I inquired recently on the timeframe of having two patches placed on a jacket. The employee said it would be a minimum of a week and a half. The employee also said they knew it would only take a few minutes and it was a simple task, but said it was still going to be that long of a wait.
Hearing that completely turned me off of the place. I will drive the extra miles to another uniform store and spend my money there. Over the years, I have spent thousands of dollars at Keystone. They will never receive another penny from me.
Additionally, I needed a pair of boots recently (Danner) and other minor equipment. I found the same (brand new boots) as well as the equipment on Ebay for significantly less. The boots alone were almost $ 100 cheaper and again, brand new in the box. Ebay and other sites carry many of the same items that Keystone does, however, much cheaper.
Lately I have heard many complaints similar to what I mentioned. Therefore, people are heading to other places. Pristine Uniforms in Rancho Cucamonga I hear is pretty good. Galls had been around as has LB Uniform for a while.

Service is no good, I ask for my uniform to be done a certain way and they give me a blank face. They have no good customer service and don’t really take an interest in what I’m saying as a customer. I waited a week for my uniform to be done only to arrive and not have it done as it asked… It’s a shame that they don’t take care of their customers how they should. I don’t recommend this place to anybody.

Customer service is bad. Walked in and waited for help, as they were busy assisting other customers. Not once did anyone come up to me and offer to help. New customers walk in and begin getting helped although I was there before them.

Since this place is close to home I tried them out. Customer service is below average. The inexperienced employees helping customers simply don’t know enough about uniforms. The tailoring is the worst part. I’ve had to return 3 times for them to correct my pants. The employees who pin you know nothing about tailoring. And it’s obvious. As a police officer I take great pride in my uniform appearance. If I’m paying top dollar for quality uniforms, I expect professional tailoring. And this simply isn’t the case at Keystone. The employees just guess where the pins should go even if the uniforms look baggy or oversized. When I try to correct them, they tell me that that’s how most cops like them. Completely unsat!

Came here knowing nothing about EMT uniforms and this sweet older lady who wore glasses, I believe she is Filipino, was being so friendly and helpful! I should have gotten her name. She made a few jokes, helped me find the right size and helped me hem my pants on the spot. I was in and out of there in 30 mins. Thank you! The only complaint I have was the price. It seemed pretty expensive in my opinion. The brand of my long sleeve shirt and pants were Tact Squad and it totaled to be about $ 58.90. I thought about buying a belt too and I noticed plain black belts were ranging from $ 35-​$ 125. I went to target and found a belt for $ 12.

Customer Service ⁵⁄₅:
Keystone Uniforms in Covina have gone always above and beyond my expectations each time going in there. Not only do they do their best to personally rectify any issues that arise, they understand that gearing up for new cadets/​recruits is an extremely stressful time.
Do not be afraid to flag down the person helping you, as sometimes there are rushes of customers that flock to the store. Having gone multiple times the biggest rushes come at peak traveling hours (lunch time/​noon, and right after working hours to close/​4pm and on). Unless you are there to pick up a uniform, or a small item make sure you plan your time accordingly; be prepared.
As this IS a retail store, and a much smaller operation than other big box stores, there is a certain level of hiccups that can happen. Getting visably angry at the employees who are giving personal attention to each and every customer is just silly. They understand when their customers are on a time crunch to get their gear squared away, so it is not unreasonable to extend the same level of understanding when they are unexpectedly short staffed.
Products 4.5÷5:
While they carry, offer, and have working knowledge of the best products (law enforcement, fire department, emt…)out there right now to purchase, they would still only get 4.5 stars here.
Upgrading their systems to be fully electronic would help not only the store and the employees in the long run, but the customers as well. They could keep an easier backlog of what you have purchased the past few years to help you order in the future.
They are consistently short on stock. HOWEVER, this seems to be from the LOCAL DEMAND for the area being HUGE. They service both some of the Orange County area and it seems all of the L.A. County area.
This is where their amazing customer service helps also, if they may not have an item in stock at their location, they will call their ‘sister-​store’ or see how they can best get you that item ASAP. They are NOT SHORT in making sure you get your items in the best possible time frame (my worst turn around on an item not in stock was 7 days due to demand, the best turn around was end of same business day).
Overall ⁵⁄₅:
Best store in the Orange County, and L.A. Metro area, so far, and vastly outshines their competition through their dedication to their customers. Make sure you know what you need before you come; if not, allot yourself enough time to browse/​try-​on what you need.

Great customer service. I spoke with Mike who was extremely helpful and knowledgeable on all the items I needed. He knew exactly what I needed and put my order in quickly and efficiently. No complaints on my side. I’ll definitely be coming back for future purchases and recommend them to anyone looking for great products. I live an hour away and would make the trip again. Thank you for all your help.

My brother has recently become a cop and I was unsure where to get his «uniform needs». I had been calling around and came across this place. Since I am about an hour away and read such good reviews I thought I call to make sure They have what I might need before I make the long trip. An employee by the name of Theresa was very rude. I asked her a simple question and her response was, «I am with a customer right now. Call back later and I will answer.» I thought this was incredibly rude and had no idea she was the only employee there right now to assist me. Therefore I will not be coming to this location.

It’s really hard to not like Keystone Uniform Depot. Despite a small location, don’t let them fool you. They have a good selection of products and are knowledgable about them. They can always find time to help you no matter how busy they are. Special orders come in quick and efficiently. Gina (not sure if she’s the owner or manager) is often seen helping customers out, if she’s not in her office working. When our agency had a funeral coming for a fallen officer they worked overnight and on weekends to fill uniform orders due to so many people buying new Class-A’s for the service. I really have no complaints about the place. I think you’ll be pleased too.

Awesome place to get uniforms, very pleased with the customer service. Specially like the fact that im in and out of there within minutes, without having to wait too long to get tailored. Forget going to Quartermaster, this going to be my spot for uniforms from now on.

I work in LA but live near Keystone. I’ve tried this place twice and both times, same results. I don’t have a problem purchasing a uniform here (they get one gold star for that) However, I do have an issue with their «tailoring». Both times my uniform pants looked like a soup sandwich and had to take them elsewhere to get it right. I take pride in my uniform appearance. First of all, you probably should not have employees who are not familiar with the art of being a tailor, «pinning» customers. It is painfully clear the employees you had «pinning» my uniform pants, know nothing or very little about fitting pants to each individual persons needs/​body type. Perhaps consider changing this, or only using the actual seamstress/​tailor to avoid this in the future. I won’t be coming back to see if this has changed. Sinatra’s In LA may be expensive, but the attention to detail and quality of work exceeds the results I’ve ever received from Keystone.

They do carry Postal Uniforms … Glad i found a place close to home where i can use my postal allowance and get some Nice and Friendly customer service. And unlike at Toms they actually had the smaller sizes i needed. Will definitely go back again. Thank you

Keystone… where do i start. ive been coming here for years. its great. they have never messed up any of my uniforms. if they dont have it in stock they will find a way to get it for me. compared to most uniform stores ive been to, the customer service was fantastic and very helpful. the staff is very nice and friendly. all the staff helps you personally espcially mel. mel knows what shes talking about and has been there for years.

This place is awesome! Been coming here since I was 18 in the army, now 33 and a cop and this place still gets it done right the first time. Some reviews are to harsh, look ppl just like you everyone is busy. So have patience and they will get to you and I promise you will be amazed! Thank you keystone and thank you ppl in the back

First time there because I had a gift card for $ 100. I did not realize until a few days later (on my bank statement) that I was charged the full amount (gift card was not applied). I had to go back in, luckily she did refunded me the $ 100 but no apology was given, totally careless.

This place is great. If you know what you need and what brand to your looking for, no frills or up selling anything. I don’t know about the other Unilocalers complaining about customer service, this place met all my needs, right down to a good tailored uniform. I recommend this place if you know what you want and don’t need a compliment just because you came through the door.

This place has bad reviews but I’m not sure why…
1– yes, there is NO customer service. But I don’t need someone to stroke my ego and greet me just because I walked in the store. I already don’t want to be spending money on uniforms and a friendly «Hello» isn’t going to make it better.
2– I was served within 5 minutes. I was done trying on shirts within 15, and I was on my way out after spending only 30 mins in the store. Try getting that kinda time frame at long beach Galls which is where I got my first set of uniforms and was there FOREVER. I also tried Galls in Riverside which I waited ONE HOUR before they even told me they don’t carry the patches I need.
3– my shirts were ready in 2 days. That freaking never happens anywhere else! They messed up my name tape but fixed it immediately within 10 mins from me telling them so that wasn’t an inconvenience for me.
So go ahead and complain about stupid stuff you big babies, this place is far superior compared to other places.

Yes they do have a big selection, yes they have all sizes and different items than say, Becnel Uniforms in D-​Town L. A. but their customer service is «NONEXISTENT»! They acknowledge you but that’s about as far as it goes. It’s true that if you’re not a LEO they won’t approach you. When I finally got the chubby girl to help me, she seemed bothered to have to do her job!
I understand if you’re busy and are trying to do 67 different things at once but at least give me a «Hi welcome to Keystone, feel free to look around, if you need anything let us know»! You know what I mean. This is about the tenth time I come in here and each and every time it’s the same thing.
Oh! The damn distorted blaring music from the dance studio next door doesn’t help…

Their customer service is nonexistent!!! When you walk in, you might as well be a ghost. No one will talk to you, ask you if you need help, or even greet you.
The store is so dingy too. It’s also next to a dance studio so you can hear the blaring music throughout the entire store. Their fitting rooms look like bathroom stalls and there are only 2.
It was not a great experience.

Okay, after getting some uniforms fitted at my work and then not having them tailored correctly, I was fairly upset. I then went into the store and I was surprised how accommodating the staff was to remedy the issue. They seriously would not let me leave until the uniform was perfectly tailored.