Lordon Management

Lordon Management should be renamed to «Lordon Mismanagement» Josephine Perez is elusive and unhelpful. Multiple emails are required in attempts to get answers to very simple questions. Something is clearly wrong and possibly criminal in our community, The Retreat in corona. There are far better choices for HOA management companies than Lordon.

Can I give ZERO stars? Worst property management ever. Our association is almost in bankruptcy due to poor handling of funds by these people. They continuously drop the ball and their follow through is atrocious.

I am not impressed with Lordon Management staff or officers. They have been rude and very disrespectful. I’ve had to take time off work to review the finance records of spending of our association fees and found numerous discrepancies. Please, if you are looking for a management company, do not hire these people.

Good day to all who reads this,
i live in the Glenoaks Town homes, and ever since the new management company has taken over due to the boards decision, i feel that that are not doing a good job.
every time i call the person who answers the call seems nice, then you will get transferred
to a account person who again seems nice until you have a issue. Then mean girl comes out
and puts all blame on you no matter what all shes says is we are doing our job
its the board decision we have nothing to do with it.
but if you have a problem you need to call the management company go figure.
i cant stand them and the security guards who have double standards and are afraid of the tenants. I am at my wits end, and wish the board chose a different company.
Lordon Management is a terrible company especially when it comes to lower income.
or minority’s we don’t live in a fancy place but its quiet and safe for the most part.

The worst contact I have ever signed for those people to manage my property. they treated me and my tenant rely bad really bad .
With There contract you can only get red of them with court.
And that Josephine she hates here job. Mined you that You hearing all this from a people person they made me and my business look bad

My house was torn apart by one of your HOA (lake grove) I have called and have been giving the rub around about why they tore up my property. I have witnesses photos and videos. I have tried to press charges but was advised by my lawyers to attempt to resolve this because my son and the managers son were friends and it was complicated. Long story short. My property has been torn up for almost 2 yrs. I have received only one call back and it was from a woman who was aggressive and verbally insulting my sons character. Please contact the company that the HOA used and get an itemized list of what they dis and why. They entered while I was on vacation due to a plumbing leak. Please please help resolve this. The manager from the HOA is claiming to have never had anyone enter my unit and claims they did no damage I’d love to meet with you and show you the videos, photos. The managers name is Mary Mead please investigate this.

There are so many things that have happened between myself and Lordon management — to start with lack of returning phone calls or fairly dealing with requests (happy to provide email proof of this as well). Not dealing fairly or ethically with me and the issues I have with my disabled son (refusing entry to a service to change my flat tire so I can pick up my son — and even though it is allowed per the CC&R’s they refused them entry and then called the police to try to have me arrested for trespassing). Deciding when to enforce the rules and when not to… based on who we vote for as our HOA board president. Completely rude, unethical, and I would highly recommend that if you find yourself looking to hire a management company — run away from Lordon Management. I have lived in an HOA community for over 30 years, and the last 2 having Lordon Management at our new home — and it has been the worst experience ever! Josephine Perez is terrible, and the company should fix their problems instead of trying remove completely truthful reviews of the experience. I should state that I love living in an HOA community, and we follow the rules — but the mismanagement that this company has brought to our community is truly sad. If there was less than 1 star I would completely give that to them — as they don’t deserve even 1 star.

I have been living in a property owned by Lordon Management for about 3 years and its has been very negative experience. It seems like they only care about enforcing the parking rules they have and no other one. I have had my car towed once and threaten to be towed on a number of other occasions but they don’t really seem to care for all the littering and people jumping over the walls and drug use that goes on. Lack of onsite staff really hinders this place and what’s the point of having a security guard on site if they still break into cars, mine has been broken into a few times. The property I live in has a lot of potential but if they stop worrying about cars being in «inoperable» state and start worrying more about cleaning the property up a bit it would be a nice place to live in. Also I’ve had the same issue when I call I always get a voice mail so I stopped trying to call.

Lordon Management resolved the issue properly and I am pleased with their follow ups and responses.

Worst management company ever. DO NOT MOVE INTO ONE OF THEIR PROPERTIES! Or you will severely regret your decision. We were doing renovations on the home in a condo complex and had my father in law out to help. We have a parking pass for him to park in the gated community. However, after 5 days of him being here, we got a ticket that said the owner was using the stalls. Not even a week goes by and they are threatening to tow. We call up this horrible company to find out if we can just have him park for a few more days as we are almost done. We get told no, even though we have a parking pass.
Seriously do not buy a home within their management. I want nothing more than to get the hell out of here ASAP. They take 300 dollars a month from us and basically tell us to screw ourselves when we actually need help from them. We are moving as fast as we can.
If I could give negative stars I would, I hope nothing but the worst for this management company.
I repeat DO NOT MOVE INTO THEIR PROPERTIES!!!

Donalea–
Your response is the classic one you guys always give. Emotions aren’t running high. The truth is just hard for you guys to swallow because you are in bed with the parties trying to keep me quiet by filing a lawsuit against me and my companies. What was the result of that lawsuit? They lost round 1. I can’t wait to publicly display all the ways you guys have been negligent in your role as property managers. Multiple lawsuits happening here and for what? Ridiculous but nice try saying its emotional.
Watch the property manager in action.
You can deny all you want but the evidence is in black and white. As the VP of the company you should take a bit of a more proactive role in the company and getting to the bottom of resident issues and concerns. Instead you just deny. You can read your denials here:

I recently had a problem with a cardboard cutout in the window of my residence. After several letters with threats of fines and a lien on my home, I spoke to Vikki Sbanios from Lordon Management in person. She was hostile, bias and unprofessional. I wrote a letter to Lordon Management regarding the cutout and the legal department made a decision in my favor.
I received a notification letter from Ms. Sbanios where she expressed her personal opinion that the cutout reduced the curb appeal of my home. She is continuing to show her bias against me and she should be removed for her critical and unprofessional manner. Her personal opinion has no place in an official letter from the company. She discredits the company and leads me to believe her actions are retaliatory for not getting her way with the cutout. Lordon should reconsider her appointment.
Just for clarification on your response post, the board did not agree that the cutout met regulation standards, the legal department made the determination. And the cutout was not large, because as you stated it met size restrictions. The board members opinions have no place in a formal letter from your company regarding legal issues. If you would like to send the board members opinions of the curb appeal of my home they should be sent on a separate correspondence. Additionally you wrote the board requested the cutout removed, but when I went before the board, only one member acknowledged viewing it prior to the meeting. It was Vikki that brought the cutout to the board members attention not the other way around. Ms. Sbanios should not put the burden of her actions on the board. She is in place to advice the board of policies and procedures and bylaw issues. She is not there to follow every whim of the board members then take no responsibility for the repercussions that come with her decisions.

SO RUDE!
Avoid at all costs.
Grumpy old guy running the place.
BTW. This lady commenting saying I went in for an interview is crazy. I have NEVER gone for an interview with them. She’s NUTS. Obviously these people are crazy. I’ve been at my job for 7 years and I’ve not looked for a new job since.
Also, My name is Stephanie not «Stephanie». lol I’ve had this account for years. Thanks.

I had an issue receiving finance information for a home owners association after dealing for a week with Francesca Sanchez. Escrow department was telling me that she was the only only who could help but nothing. However, I seach for help in Unilocal and I got it. I found Donalea name and I called her and she resolved my petition within minutes. She is very efficient and I could tell that If she can help you on spot she will do it. Great customer service skills for her and no procrastination. Sad I could not say the same for Francesca Sanchez after a series of voice mails and email messages. Obviously the 4 stars go to Donalea and 1 star to Francesca.

Lordan managment is horrible every encounter I have with them is the same .I stopped paying my bill because they would not respond to my concerns about mildew in my garage and electric issues. So they sent me to a law firm even though I still have mold and leaking in my garage? They never listen to your concerns they don’t care that our wood on our garage is infested with termites and my roof in my garage is falling down due to water damage (the garage belongs to the association btw). These are just some of the issues you have no idea how many other things they ignore and we pay $ 230/​month for what? To be ignored? But when you leave your trash an out they are quick to send you a letter.

This is a 11-​11-​2014 update to my review. So as evidence by Lordon’s response to my complaint… denial, denial, denial. Their response is to cover-​up and deny their errors. Make no mistake, the legal issue mentioned in Lordon’s reply is one of Lordon’s or the HOA’s non-​compliance, not mine. My experience has been that they will do nothing less than lie, cheat, and steal so-​to-​speak (including the incorrect statement that my review is «inaccurate»). Although mistakes are made, they have thus far failed to bring to me any data to support their statement that my review is inaccurate. This is a game they play, innocent until proven guilty. I urge any HOA contemplating using Lordon, to re-​consider your decision. Please feel free to contact me for a further review.

It sure feels like I had committed a crime.
I bought my condo not too long ago and Lordon Management Company took over another management company recently and ever since all I’ve been dealing with were just headaches.
My neighbor downstairs (lets just call her Mrs. C) complained way too much first to myself about a lot of things which I had fixed those problems and she would gossip to everyone else about the leakage in her bathroom. This was brought up to my attention by another neighbor and I told that neighbor that if she (Mrs. C) has a problem perhaps she should talk to me.
She brought this problem up to management and I understand completely that it’s neither my fault nor hers because this issue was never fixed with prior management company and the previous owner.
Lordon Management company summoned for my presence wanting an explanation to why I have not complied to fixing this problem. This issue was not brought up to my attention by Mrs. C when I was still living at the property and I had tenants living there now.
On the meeting day:
Prior going into the room, there was another tenant before me and do I feel bad for her. They made her cry leaving the meeting. When it was my turn, at the entrance there were two security guards standing there and a panel of I believe 5 – 6 people. I guess security guards were there to protect the people on the panel. Everyone on the panel were rude and unprofessional. I felt like I was being talked down to because I am young and they thought that it was ok to do so.
Well first of all I paid my HOA of $ 325 each month and I feel that they should help fix this problem. Second of all why do I have to pay the whole bill so that my neighbor downstairs can pick out her materials to have her whole bathroom remodeled. If she wants to have her bathroom remodeled, then she should do it out of her pocket and not at the expense of others.
So Lordon Management got their own contractor coming in to fix this problem and it was a nightmare. First off they left the place a mess after each time they come in to work. Secondly, there was an incident with one of their employees leaving the door open and one of my tenant’s cats ran out so he chased the cat down and got bit and I have to pay his medical bill of about $ 500. Really? It cost you $ 500 for a cat bite? Lastly, once everything was done, Mrs. C complained that there’s still a leak. What the? So did the contractor fixed the problem or was it not even my problem to start off with?

A couple of months ago, my pool key got stuck in the gate. I called Lordon to request a new key. As usual, I had to leave a message because it is nearly impossible to speak to anyone directly over the phone. I received a call back and was notified that I was going to receive my key within a few days. I never received it. I called back, but of course, I had to leave another message. Unless I demand to speak to someone, I always get a voicemail. Finally, I got through to the same woman and she said the key would arrive within a few days. Never got it.
Furthermore, my condo unit is in the center near the service road. There have been times when I needed service done to my unit, but the association does not allow anyone to use the service road which isn’t fair. For example, I needed my carpet cleaned and COIT was not allowed to park their vehicle on the service road. I also got new hardwood floors put in, but of course, Lumber Liquidators was not allowed to park in front of my unit which made their task more challenging and time consuming.
Why should I be punished for living in the center on the condo complex? Why should I not receive the same services simply because the association does not allow access to the service road? Lordon and the association are ridiculous.

So… Donela responded to my post, asking me to contact her or Janet, to try resolve my issue with arbor oaks… And out of the three days in a row that I called the receptionist put me on hold for longer than 5 minutes each day. Today it was like a game to her every time I call she put me on hold, I know she knew it was me because when i block my caller ID, magically I did not go on hold. Now I am driving on the infamous 10 freeway, stuck in its horrendous traffic, to try and get to their office before they close at their convenient time. They are truly the worst I have ever dealt with.

Less than 24 hours after posting my first Unilocal review of Lordon I received an email from Donalea, one of Lordon’s supervisors.
The issue was quickly handled.
Light fixed.
Mission accomplished.
Property doesn’t look ghetto anymore.
The other Lordon employees I dealt with completely failed to handle a simple job. If I was the owner of this company I would fire them all — EXCEPT Donalea.
Start over fresh.
New employees should get training from her. She’s professional, courteous, responsive and handles her business.