U-Haul Moving & Storage of Covina

It didn’t start out smooth BUT Roger saved the day, and the deal. We went to the other Covina yard to get an electronic brake installed on a truck. I was quoted one price BUT they could not do the install for a couple of day and Jeremy suggested I try the Azusa Ave location. Called and got a price almost DOUBLE from the original price at the 1^st location. Needless to say I didn’t get it installed and went back to the 1^st location. Jeremy the GM there was super helpful and made the call to Roger who made it happen for the correct price with the right parts.
Kudos to both Jeremy from Covina and and Roger from Azusa Ave for taking what was looking like a horrible experience and making it a great experience. We could not be happier with the ending.

I had a hitch and trailer lighting installed on my 2015 Ford Escape. Two months later, and this black plastic electrical box is hanging down, and flopping around, when i look up-​under my vehicle. Tried to call them, to speak with Roger about this, and after PRESSING 2, the call was just disconnected/​dropped.
wonderful…

Don’t belive all the talk with their reps that handle the phone. The reps are a general answering service out of some regional office that will take your reservation. They tell you truck has a ramp for $ 19.99. Liars… then they upsale you at the place. Granted all the signs at the place are up to par for the prices, but on the phone prices were misquoted. The trucks you get are all scratched and dented, so take photos with your cell phone /​cameras. (PHOTOS PHOTOS PHOTOS) Also, it appeared that these people at this location were clueless in finding my reservation from the regional office that makes your reservations. It took quite awhile to find it.
I asked for a newer truck seeing how they had several of them on the lot and they gave me a really beat up old ugly truck. Dented front bumper, heavly scratched on the top and both sides. They also put little X marks on small puny little dents. Obviously they didn’t or couldn’t care less about my requests. Mirror kept tilting forward. Kinda hard to bend it back when your driving and what’s the point when it faces downward towards the ground, no matter how many times I tried to straighten it. Minutes later it’s facing downward towards the road again… literally an accident waiting to happen. If I ask for a new truck, I want a new truck to rent. It’s my hard earned money paying for this. Are you keeping the new trucks for advertising /​decoration? Maybe keeping the new trucks for your buddies???
NOTE: As stated in one review… some of the staff does get rude

Jeremy was AWESOME ! it’s a pain to move as it is and tensions, frustrations and attitudes flair from us customers and I was one of them that day. Jeremy really handled it professionally and respectfully. He made my transition a pleasant one., by making a couple of adjustments and BAM… a happy customer. Need more guys like him to teach the staff his approach and ways of running a business. Very happy with Jeremy right now, he really made the difference for me.

I wish I had received the kind of customer service indicate in the reviews below. Unfortunately my experience with this UHaul location was quite bad.
Though I scheduled a hitch installation several weeks in advance, the necessary parts were not in stock by my appointment. I was told the parts would be in the next day and that I would receive a phone call. Neither happened. I called three times through the week, each time being told the parts would arrive and I would DEFINITELY receive a call the next day – never got a phone call. When I called five days after my scheduled appointment, I was told the parts had arrived and I had been scheduled for an appointment several days later (at a time impossible for me to make). Nobody called to inform me of the reschedule, though they noted in their system I had been notified.
Through the runaround, the staff was incredibly rude and nonchalant and nobody apologized for the inconvenience.

Place is clean and easy to find. But a please and thank you go a long way. Employees should be made aware that a lack of courtesy leaves a bad impression.

Wonderful customer service in a very organized store.
The employees are very helpful and will answer all of your questions. They are not very pushy.

Awesome customer service everytime. Thanks guys appreciate the friendly service.

Only came here for Propane. The owner helped me out-​friendly, considerate and helped me load up two propane tanks into my car. I appricate the help and service.

Dealing with Uhaul people in person has been decent. Certain people are just ridiculously considerate and helpful while some are just slightly less lively.
I was transferred to about 3 different uhaul stores prior to finally finding the right size vehicle for my trip to Vegas.
I believe the people they outsource their calls to needs to be changed. I delt with the most rudest man on the phone! This man literally said to me «let me do my job, OKKKK» with the altitude that deserves to be slapped! I told him to give me his name and he hung up on me! wow!!!
I tried calling back but it was just different people — blah. regardless This needs to be change, because the customer service face to face is actually well appreciated!

I always visit haul for their propane refill services. The guys there are quick and service is awesome.