Firestone Complete Auto Care

Don’t go here for anything!
I’m not one to usually complain and I typically just take things with a smile but I have to post this for the safety of others.
I have been going to this Firestone for the past 3 years (why so long I don’t know. Convenience?) I’ve purchased tires from them, breaks and oil changes. Here are my experiences …
Originally I bought new brakes and tires for my husbands Ford Ranger. That seemed to go well and they had a good credit program which helped a ton. (We have since sold our truck so I have no follow up review on that) I started taking my Acura there for an oil change. That seemed to go well too. Then things started changing.
I got new brakes for my Acura and an oil change. *At every oil change I get my tires rotated. I noticed after I got my brakes installed my car would still ‘squeak’ so I called and made another appointment. The tech said it was some sort of leftover residue and he tried to get as much of it off as he could. I was like okay, whatever as long as my breaks are good. However my brakes still squeak every time I back up my car (over 2 years later).
The next time I went in for an oil change/​tire rotation they said they couldn’t rotate the tires because they couldn’t find the lug lock to remove the wheels. That was odd as I hadn’t taken my car anywhere else. My husband and I looked everywhere for it. They ended up taking my locked lugs off and changing them out for plain ones. (I didn’t want to get stuck on the side of the road without my lug lock key)
I haven’t had any major things done to my Acura since then except my oil changes with tire rotation/​general inspections and other minor recommended things like filter changes.
Well last Monday (2÷1÷16) I had my routine oil change and tire rotation/​inspection. I paid for it and left with my inspection report which told me the air pressure in my tires before and after, tire tread and that my tires were rotated. There were no recommendations for new tires and I was given the impression everything looked okay. That weekend I was driving from Covington to Seattle via I-​5 and my left front tire completely blew on the freeway. Thankfully my Acura doesn’t take huge tires so I was not ripped off the road. I am 6 months pregnant and if my car had been effected I would have run straight into the wall and been gravely injured (myself and my unborn child).
I took my car to Les Schwab at that point because it was close. They told me multiple things
First, my tires had not been rotated in a very long time. Second, this was evidenced by the nearly bald front tires. So what kind of tire rotation are they performing at Firestone? And why would a tire company currently having a tire sale not try to sell me new tires if I obviously needed them? Les Schwab told me I should have gotten new tires a long time ago.(and NO I never told them I was going to Firestone so no they weren’t being biased. I’m sure they just thought I was some naïve driver which I am)
After purchasing a set of 4 brand new tires, Les Schwab suggested I make an appointment to get my car realigned. I will be taking my car to Les Schwab for this and I will be asking them to check my brakes too because I now think those were installed incorrectly as well.
In summary
I trusted Firestone to take care of my car. After my life and that of my unborn child were in danger I found out Firestone had been lying to me about my services. If I find out anything about my brakes I will be doing everything I can to find Firestone negligent in their care of my vehicle.
Don’t go here for anything.

Absolutely horrible service, complete lack of any integrity or professionalism from staff. I have been to other FCAC stores and been treated much better; 240^th st Kent and Issaquah to name the closest 2 locations that are apparently staffed with a higher caliber of employee, granted its been awhile since I stepped foot in a Firestone store but I was shocked at the poor quality of staff and service here. Wow… Unbelievable how bad it is here, the poor reviews are correct! I heard the same a year or two ago from neighbors and friends but assumed bad apples would be replaced by now! All I can say, again is wow! (in a bad way) Do not go here for any reason.

DO NOT GO HERE, TERRIBLE SERVICE, CON ARTISTS
I actually worked at another firestone location but Covington is closer to my house. I had taken my truck to the Covington firestone for warenty work because my truck wasn’t safe to drive far. They tried to charge me $ 199.99 for a engine diagnosis for my belts coming off when you could just open the hood and see that I had a frozen pulley. They tried to tell me they had to hookup a scan tool to read the computer to see why??? At that point I announced that I was a service manager at another firestone location and the salesmans tone of voice changed immediately, he had told me that they still had to charge me full price for it because I wasn’t at my store. Then to boot they told me it would be 2 – 3 weeks before they could look at it. Needless to say I was pissed and left, but I came back inside to see who the salesman was and he was telling someone «sure no problem we can get you right in» to a customer who was buying about $ 2000 in work.
Oh and my truck is a 1990 Toyota… You can’t really hookup a scan tool to it, you have to activate diag mode and count the flashes on the dash.
Talk about selecting the customers. I had limped my truck to the Firestone I had worked at and they took care of my issue (just a pulley, all under warenty) in a matter of a few hours.
A few days later I thought I would test my theory again, I called and asked how long it would be for an oil change. The person Dan had told me that they are looking about 3 – 5 days out on appointments for an oil change. I then I had my friend call a few minutes later and ask about getting his truck in for tires and an oil change, they told him it would be able to be done that same day by the end of the day… so turning away the lesser profit items and only taking the big stuff in.

Update: after messing up again for the third time Firestone Corporation finally stepped in. They not only made up for lost time, but also spoiled me. They replaced my wheel bearings, and gave me new wipers, and fixed a loose bolt. I gave them ³⁄₅ because of all the headaches.
One word «horrible» I bought two tires from them. I asked if my new tires could be in the back (it’s also company policy) and my back old ones be in the front (their only 3 months old) and they said yes. Also I asked if they could also Check the wheel bearing because the tires are already off and if they needed to be replaced I would let them. I asked them this four times and they said they would. I was there for four hours even tho they said it would take an hour and half max with an appointment which I had. I wasn’t too upset, except I missed work because I was already over an hour late now, but my boss understood. Long story short they put my new tires in the front and didn’t check the wheel bearings, they didn’t put enough air in the front right tire, and my front right tire isn’t feeling right it shakes, they also didn’t do an alignment check. I came in the next day told the manager but they were busy and so i made an appointment for Tuesday the manager made everything right and I was happy and I reassured it would only take 90 minutes he said yes and I was once again happy so I ended up asking for a new air filter and everything. So I came in today (Tuesday) 20 minutes early (9:40am) and I told them to call me when it’s ready because my friend and I went shopping I came back a little over two and a half hours later after my appointment was supposed to start and they haven’t been touched it (even though four mechanics were on break the other two were joking around) and I had work in an hour and so I asked how long would I t take and the assistant manger said 3 – 4 hours and I had to keep my cool and I responded «so it would take 7 – 8 hours total just to get my tires rotated and my wheel bearings checked and an alignment test» he’s said «yes» so I had to reschedule AGAIN so six hours of waiting to have my tires installed correctly and the job isn’t still done. Before today the manger also said if I needed an alignment (worth $ 80) it would be free but I missed a seven hour shift so that’s $ 105 in lost wages plus waiting today. I would have been able to pay for an alignment test and still have money in my pocket. I’m frustrated with the whole situation I have another appointment with them tomorrow now to have everything fixed but it will be another three hours they said so all in all if they do the job on time tomorrow correctly, it would be a total of 10 hours to get two new tires on my car. With a loss of $ 135 because I have to come into work late and skip my math class today and missed work the other day, plus gas wasted going to Covington and back three times from Hobart is a total of $ 150 lost in total, this is unacceptable. My family is done doing business with them we are more than disappointed they lost five customers in my family and we’re telling all of our friends and family, making sure that no one we know will go there.

This is bar far the worst Firestone I have ever been to. I’ve made 3 appointments with this location. Everytime they tell me no appointment was made. They will tell me over the phone what I need done will only take 45 minutes. When I get to the store they’ve told me it will take 2 hours or 2.5 hours. I know it does not take 2 hours to balance 4 tires and rotate them. I’ve been lied to on numerous occasions, and because everything has already been paid for and is warrantied they put me last because they aren’t getting any money from it. This isn’t the first Firestone location that has treated me with disrespect, I love the company, they have good products and solid work. But the employees are absolutely terrible at almost every location.

Do not take your vehicle here. I could write a massive essay about why you shouldn’t take your vehicle here, but I would just feel bitter and angry afterwards, so I’ll keep it short and sweet. Do not, under ANY circumstances, take your vehicle here. I’m serious. I doubted the bad reviews until I saw first hand how awful this shop is. I spent over 1500 bucks at this shop and was not happy at all. Take your vehicle somewhere else. I’m dead serious. If I broke down in front of this shop I’d rather push my truck to the next one down the road.

3 and a half hour wait for an appointment made a week in advance. Weak customer service. Treated me very rudely. Better off at iron mike auto. It’s just up the street by the tahoma highschool.

I was contacted by one of the managers at Firestone. They offered me in store credit to make up for the difference in the amount of money I ended up spending on this car that was over what I had originally planned on.
Just wanted to say thanks to the manager who called me. I appreciate your effort to correct the situation. We will be seeing you when the Subaru is ready for tires.

Just got a new set of tires! Stephen did an awesome job and quickly too! Checked my oil as a courtesy and what do you know? No oil on the dip stick, I would have never known and seized my motor if he didn’t check that for me. Same with the managers there in the front. Very sweet and pleasant to work with. Thanks guys you rock!

They told us they were too busy to change our tires today and that we should come back some other time. We called the Kent location and they were able to fit us in the same day.

Do yourself a favor and have your automobile serviced somewhere else, even if it costs you triple.
Got my oil changed, they never put my oil cap on, oil sprayed all over engine bay, hood, grille, bumper. Oil fumes were suffocating me inside the car which prompted me to finally open the hood and see what’s going on. See pictures I posted.
I clearly told them on the phone that the cap was never put on, I have pictures to prove it from the time I first opened the hood. Instead of owning up to their ridiculous mistake, they were acting defensive and saying the cap was put on but was screwed on too tight and flew off. I had to show the pictures once more, how the cap was never put on, it was still sitting there by the windshield before I brought it in.
They didn’t even have the courtesy to properly wash off my hood, see pics. Still had oil stains and finger prints after they were done «cleaning» it. Nobody apologized for wasting my Saturday, no free oil change for next time, nothing.
I will never come back, these guys have zero respect for their customers and don’t know the first thing about customer service.

The reviews on here are mostly bad for a reason — heed them and learn from all of our mistakes. There hasn’t been a time I’ve taken my car here when I didn’t have to take it back because they either messed something up — or didn’t do what they were suppose to do. I take good care of my vehicles, always have. So I’ve taken my vehicle here for routine maintenance type of work. You would’ve thought I would learn my lesson after the first two times — but I didn’t and took it there a third time. I’ve had to bring it back twice and now my window and sunroof won’t work. I didn’t even go to them for anything having to do with either of these things. The place is a nightmare and don’t let them convince you they know what they’re doing. And the manager Ray — he’s a complete buffoon. And the main store manager — he’s a total jerk. it’s not worth it — go to Les Schwab or your dealer. It may be more money in the front — but you won’t get bent over in the end.. ..

I’ve came in on three different occasions to get an oil change, two times they asked to reschedule and the the third time I came in to get my vehicle 25 minutes to close and my vehicle had not even in! Your telling me your going to do an oil change, check my brakes and a tire rotation in that short of time? Unreal. I won’t be back for a fourth round.

sorry can’t rate lower than a 1 star. Spent $ 1500 on motorhome tires and they can’t even get the pressures correct. Takes me a day to get my pressures checked and filled. I think they are hiring off the street, anyone with a pulse to put a SAFETY item on your car or truck. Spend a little more. go to anyone else and save the migrane. The chick who gave 5 stars must have been good looking.

Possible to give them no stars… brought my car in last month on a Friday for a gas cap check engine light issue. Ordered the wrong fuel sensor 2x times then finally completed the work that sunday… it’s been exactly 33 days since I paid them and the same issue is happening again!

I walked in just before 4pm every bay was mt. All I wanted was an oil change. It took 10 minutes to talk with the salesman. I’m, the only one there! Over an hour to get my oil changed, unreal.

They where great! Super busy day for them and yet they still had time to come rescue me at the store parking lot my car died in. They made sure my care was taken care of and where very fair on the price!

I recently brought my 1995 Honda Civic to these guys when the clutch on it started slipping. They gave me a great quote and assured me that I would be taken care of. I brought the car to them on Friday December 20^th 2012, and it was done by 7PM the same day. They replaced the flywheel rear main seal and clutch plates. I picked it up at 7:30 and drove it all Christmas weekend. Then this morning out of nowhere I heard a loud bang then the clutch would no longer engage. I called them up and they called a tow truck for me and paid for the tow. Upon inspection, they discovered that the CV shaft had popped out of the transmission and that they would need to replace the rings. They ended up actually replacing BOTH axles for FREE. All charges covered. No questions asked. In my book this equals EXCELLENT customer service. I would HIGHLY recommend ANYONE needing service to their vehicle to take it to these guys. Definitely a repeat customer here.