Jiffy Lube

I live across the street from Midas. Like ACROSS the street. The manager is so rude and treats me like a woman from the 1900’s. I just can’t spend my $ there any more even though it is so convenient. Went to Jiffy Lube today. OMG!!! So nice!!! Let me know it was MY decision about using synthetic oil and said my car was in great shape. No up selling!!! #greatcustomerservice

My husband and I go to this location often. Helpful, fast, and courteous.

Convenient location, very nice employees, and I don’t feel like I’m being scammed. Before moving to Cranford, I used to go to another location that would always try to push services on me. The employees here seem much more honest. This location doesn’t include a free car wash like others do.

They are OK but I was in the business and I am a tough marker. One problem I have is that they do not use the Emergency Brake ever and gave me my vehicle running on an decline only in Park. That is not good bit overall, they are OK, especially when you have a discount coupon.

I am not from the area, but I had errands to run in Cranford and needed an oil change. I always go to Jiffy Lube, but the location usually varies depending on my schedule and where I am. This was a friendly station with knowledgeable staff. They did a great job on my car and offered me advice without being pushy. This is the first time in years that I went with the «extras» because I felt like the guy had my best interest in mind and wasn’t trying to just make a sale. My only reservation is the lack of a car wash. Other locations have one and that is truly convenient. Either way, I’m sure I’ll be back for the next one!

I don’t go there often but I think I’ll start. As usual, they try to sell you more services but don’t pressure you into it or get attitude like some people I’ve dealt with in the past. Very nice gentlemen helped me out and they were very friendly. Service with a smile :-)

I service all of our cars at the Cranford location. The service is quick and efficient, no high pressure sales pitch for additional services that are not needed. I like the screen overview of upcoming car needs and the time frame they need to be done. The choice is mine to make. The employees are polite and accommodating. I will continue to use this facility as an alternative to dealership service.

I tend to use Jiffy Lube for the «easy» stuff — oil changes, fluid checks — and a counterpoint to the dealership garage to keep them honest.
The Cranford Jiffy Lube guys have consistently given me good service and an overall positive customer experience. Yes, if you go in for an oil change, they’ll try for the upsell, but all of the chain auto repair places will do that — it’s part of the process. I’ve never felt pressured to buy a service there; they mention the add-​ons as recommendations and then drop it quickly if you say no. No scare tactics.
What really impressed me was the time I went in with what I thought was a burned-​out front headlamp bulb. The techs looked at it right away, moved the bulb around a bit in the seating and got it lit again. They charged me absolutely nothing, and they didn’t try to sell me any other services, which I found really surprising. When the bulb finally gave out for good a couple of months later, they replaced it quickly at a fair price.
As for the usual oil changes, fluid checks, etc., they can be a little pricy, but with coupons they fall right into line, and they’ll also top off your fluids between changes, too. As with everything else mechanical, know the manufacturer’s recommendations and what your car is «due for» before you go in, and you’ll be fine.

$ 42 for an oil change? Not synthetic or high mileage just regular standard oil. Up sales galore! Got talking to a friend while I was in and wasn’t paying attention while I was leaving, got home and saw the brake light was still on. Check list said it was checked so thought maybe it was a short in wiring, NOPE brake fluid was about half empty, obviously it was NEVER checked!

Yeah don’t get your brakes checked here.
I just recently took my car in to address a slight squeaking issue I heard coming from my front breaks. Though they were very polite, the manager told me that both of my front brake pads and rotors were shot and that it would cost roughly $ 400 when all is said and done. He also mentioned that my rear brakes had about 30% life left in them.
After a recommendation from my boss for another auto place, I was told that all of my brake pads and rotors were fine and that the squealing noise I was hearing was just from some brake dust that was built up.
So essentially the guys at Jiffy Lube were trying to gouge me $ 400 for something that didn’t need to be done.
Please consider taking your car elsewhere for brake service. $ 400 isn’t exactly a drop in the bucket for me.

These guys are quick, efficient, and incredibly polite. I am sad to be moving out of town because they are a great find when almost every shop will try to up-​sale you on everything when all you want is a simple oil change.
I went in today and had already bought a light for my headlight. They were so great about answering questions I had and even installed it for me.
I just moved to Philadelphia and I have family in this area so I’ll be coming back. That’s how much I love this place.

My information may be dated, and maybe Jiffy Lube in Cranford may have improved as ntoed by the review in March. I had a poor interaction with them several years ago. Upon my arrival, they indicated that I needed several services, which I declined. In one case, I had just flushed my anti-​freeze at another garage, yet I was told tthat I needed it. When I indicated that I had just had it done and wanted details in the event that the other garage did not do the work, they backtracked. I found that their recommendation was based on mileage and not actually what my car needed. Another recommendation was to replace the serpentine belt, which would cost several hundred dollars. I declined and later took it to the garage I use for larger repairs, and they indicated that my car didn’t have a serpentine belt (a prior car did have one, which is why I thought the advice made sense).
My real issue came with the oil change. This went fine, for the regular cost and I went on my way. About a 4 – 5 days later, I noticed a large oil spot on my driveway. I took ti to my garage who indicated that there was a problem with the oil plug. They tried to fix it, but determined that with the cross threading when it was put in following the oil change, it could not be repaired. The fix was a new oil pan and cost $ 400. They obtained the part and fixed it.
I wrote Jiffy Lube’s regional contact (after calling the store) and told him of the problem. I received a call about a week later. First, the regional manager denied that the problem was their fault. When I told them that it could not be anyone else’s fault, he then indicated that they should have had a chance to fix it first. I ndicated that the car was leaking oil, so I took it to a trusted mechanic and that I would not have wanted them to fix it since they are not in the business of repairs. The response that I recevied was that they would not pay all or part of my repair bill, but offered to send me COUPONS for future oil changes. I refused, as the money saved with the coupons woudl not cover any future bills from their incorrect work.
Since that time, I have revfused to go to Jiffy Lube. I have also shared my story with friends and neighbors in town and convinced them not to use this store. By my account, they have lost several thousand dollars in revenue ($ 30 per oil change, 4 times a year, for approximately 10 cars over 3 years and this is conservative).
As I had opened, I hope they have gotten their act together, as well as recognized that everyone is not perfect and they should stand by their work and pay to fix if they make a mistake In the meantime, I ask that you use caution when getting your oil or other fluids changed here.

Very impressive! From the moment I drove up the customer service was exceptional. I took my official government vehicle there for an oil change and I was pleasantly surprised that they were familiar with the fleet credit card. That hasn’t happened before. They were fast, didn’t try to tack on extra charges, and were professional the entire time.

Great service. Fast and friendly staff. I’ve always taken my cars to the dealership but was stressed for time and the crew was great. They checked my tire pressure and had a printout of everything my dealer reccomends. A little pricey but you get what you pay for. And what I got was professional service. I had them replace my transmission fluid and do a fuel system cleaning and my car is running like a champ. Highly reccomend this Jiffy Lube!!!

Come by they take good care of your car and fast. Ask for Jeffrey