Riverfront at Cranford Station

We first visited Riverfront at Cranford Station on Saturday– and immediately fell in love with the location and charm.
We again visited Riverfront at Cranford Station on Monday after viewing other properties in the area over the weekend. However, this was the top! The rental spaces have beautiful natural light, updated quality appliances, and beautiful hardwood flooring throughout main living area.
We spoke to Irma on Monday to again view the property. She was extremely flexible and very knowledgeable of the residence.
We are looking forward to making this our new home! Thank you Irma!

This was quite an interesting experience. My boyfriend and I were looking for a place in Cranford. We stopped by three different buildings. I was really excited about Riverfront and definitely thought this would be the place we’d end up at. Well, the leasing office is not customer friendly. It’s very odd, as if they don’t want your business. The woman in the leasing office gave us a tour and really was not helpful in giving information. She didn’t make us feel very welcome. Still, I wanted to live here. After visiting, I tried calling to find out if any units had become available to for the time period we were looking to move in. The same woman told me that there was a unit available but she could not help me in reserving it or signing a lease on it. I was told I would have to wait until the week before the lease began and hope that no one else had taken the apartment. This is so odd. She actually denied my business! We ended up signing a lease at Cranford Crossing up the street. It is equally as nice of a building with a better parking situation. Best of all, it has a great leasing team!
Hopefully this place figures out their leasing issue. The apartments are beautiful! I would have loved to live here.

I have been living here with m boyfriend a few years now and have had great experiences ! Apartments are the best on the block– safe. brand new. Clean. High end expensive finishes. Quiet neighbors. And even if they weren’t, the walls seem to be cement so you can’t hear anything anyway… And — It’s so convenient to have laundry right in your apartment…
The apartments are in walking distance to everything. Shopping, restaurant, a bar, and Starbucks. Plus a pastry shop and Italian deli just opened up downstairs and a tex-​mex restaurant is opening in a week or so right downstairs !!
Everyone that works here is so nice and accommodating. Check this place out.

We have lived at Riverfront at Cranford for 2 years and have loved it the whole time. Unfortunately we have to move for a job relocation, but otherwise would stay another year.
The apartments themselves are very nice — high end finishes, great layout and space, and the community is quiet. There are some really good existing restaurants and business’ within walking distance (Kilkenny’s, Cranford Bagel, Riverside Inn, Cranford Hotel, Cross Fit, Avenue East, Rockin Joes) and new ones opening right in front of the complex (Starbucks, Subway, Bakery, Pastosa, Ciao Bello, Dance Studio). Not to mention it’s a stones throw away from the train station… which is key for any NYC commuters.
Anytime we needed them to fix something in the apartment it was taken care of the next day. The small gym is also nice to have. Last, but not least, Irma is recently new (a few months) to this Garden Community leasing office and is very knowledgable about the complex and is professional.
We’ll miss you Riverfront. Thanks for the great home for 2 years!

While I do understand frustration experienced by the folks who have left reviews below, let me preface by saying that one month in, this is a wonderful place to live.
Pros:
— super nice apartments: I’ve lived in 3+ apartment complexes and by far, this is one of the nicest (granted, you pay the price to have the privilege). From the appliances to the light fixtures and countertops, it’s clear that the builders paid attention in making this a more high-​end complex
— proximity to the train station: it takes me 3 minutes from door to door to the train station. You really can’t beat that and the RVL is almost always on time which is a plus.
Cons:
— having to go to the actual office to fill out an application. Seriously, the application process needs improvement. First off, we met with someone who gave us totally incorrect information and waited 3 hours to actually ask us to come back all the way to Cranford to refill it. When we said we couldnt do this, it took forever to get a paper version (not to mention the added drama of having to scan and email this document). My last apartment complex had an electronic application and it would benefit Riverfront to do the same (particularly since many of the residents cannot make it to the office hours in time due to job and time constraints).
— having to send the first month’s rent check by mail as a cashier’s check. Again — get with the times and allow people to pay online. I’m not sure where the value is added in physically receiving a cashier’s check particularly after a credit check has been performed and the security deposit has been provided via Cashier’s check.
So you might ask yourself, based on this review, why am I giving four stars? In spite of the confusion, Irma was a huge huge help. She was very patient and consistent in her communication and she really took the time to answer all of my questions. Even today when I asked her about setting up an online account, she was very patient and friendly and truly despite the mishaps, I have to give her credit for being professional and courteous.
All in all, I’m really enjoying living in Cranford and since it’s summer, it’s great to have access to the Farmer’s market every Sunday right across the street in the parking lot.

I had seen negative reviews but decided the location was perfect and after a visit decided to rent here as of Jan. 1 2015. Everything has been fine… zero problems and have no understanding of the negative comments. Even when the snow was extreme and frequent the driveways, sidewalks and parking lot was cleared promptly. I only held back one star because someplace between the third party company that they use to accept rent payments online and the owner of the complex someone seems to want to use your money for awhile before applying it to your rent. I have only been here 3 ½ months but so far so good! I would recommend it.
JV resident

My husband and I had an appointment today to see this property– we live in Wesfield and know the area well and looking to move into a high end building. We also went to see Woodmont Properties and Cranford Crossings — all 3 properties are close to each other and none are cheap — although RiverFront is the most expensive. When I spoke to the women in the leasing office earlier in the week to schedule our appointment she was rude on the phone but I gave her the benefit of the doubt (we all have off days). However when we arrived she was cold, snippy and very snobby. Needless to say even though I asked if the property accepts pets on the phone earlier in the week and she said yes it would of been nice if she told me they accept 1 pet (since we have two small dogs). Waste of time and from what I read above the same grumpy, rude lady works in the leasing office. Customer service in a high price building is required RiverFront! We probably would of passed on this property even if it did accept 2 pets do to her attitude. No a good first impression. Go down the block to Woodmont — they allow pets and have a dog park on the property.

Do I really have to give them one star? Yes. In fact, I’m not sure that they even deserve the one star I am giving them. When we moved in here I thought «oh awesome, brand new place, high-​end appliances — what could possibly go wrong?». In the beginning it was great, but the first time we had to a minor maintenance (ps the maintenance staff is really nice) request they put it off for three weeks! I had to call them over and over to see when they would get it handled — um hello, you live in an apartment so you DON’T have to worry about fixing things or waiting around for a repair man. But wait I did, for a whole day at my house for the repair man — first the office claimed that he was coming in the morning, then afternoon, then the next day, then the next week.
The other big let down about these apartments is the price tag. So rent is a little high but we figured it was worth it. When we moved in our apartment came with one parking spot in the garage and the parking lot was open parking. About 3 months into our lease out of nowhere they decided to change the parking policy to $ 600 for a second car. Also, as everyone has speculated, these apartments are in a flood zone and the lower parking lot does flood when it rains. During the spring and summer there were tons of flash floods that flooded the parking lot, yes the same lot that we paid a whopping $ 600 for a spot in floods :)
Ok, so that sucked but I figured that was the worst that would happen, I mean we are paying nearly $ 3k a month to live here — I figured at least that would buy us something, perhaps decent office staff that are delightful and helpful and try to avoid making your life more difficult. Wrong again. Let me share just a tidbit of one of the awe-​insipring conversations I had with the staff;
Me: «So one of our cars in the shop right now for repairs & we have a rental car for the next week so do we need a guest pass for the parking lot or to give you our license plate number…»
RF: «You can only have two cars, three cars are not allowed.»
ME: «Ok, well we only have two cars, so what do you need from me so we can park in the lot without getting towed?»
RF: «You are not allowed to park three cars in the lot.
ME: «GREAT! I GOT THAT!!! now since we only have TWO cars, because one of our two cars is in the shop and we have a rental replacing it, could you please tell me what you need…»
RF: «You are not allowed to have three cars.»
Oh hey, Riverfront at Cranford Station office staff, little pop quiz for you.
If I have two cars but one of them goes into the repair shop & I get a replacement car (aka a rental) how many cars do I have? Bet you’ll never guess ;)

I have been residing here at Riverfront since it opened last year. I love my apartment and enjoy living here. The staff is always accomodating to any of my needs or concerns. I’ve made new friends here and enjoy living right in the center of town with easy access to everything I need without getting into my car. Just signed up for a second year! Deb

I was very interested in living here and first went to tour the property with my mother. The woman working as the leasing agent was very rude and made us feel we were bothering her. In addition to this, she was very dismissive and made me feel like I was not wanted there as a resident; and even refused to give me information on how to proceed.
However, I still decided to bring my boyfriend to see it a week later. This time the same woman refused to show us around. Her response was that she accepted two applications already. I asked if we could still tour the building in the hopes rage something would be available in the future but she said no.
I loved the complex but my experiences with this woman ruined it. There are so many friendly leasing agents out there whose personalities add to the overall experience. You should not allow potential customers to be treated this way.

I saw online that the perimeter of place and outside lot actually DID FLOOD during the heavy rains on April 30, 2014. The exit from complex was completely flooded and inaccessible, with stalled car, as was South Ave in front of Starbucks and the sidewalks had several inches of water that you had to cross to enter.
**Photos of July flooding that someone sent me on Unilocal:
Also isn’t this the exact same complex as low income housing?:

I experienced the rudeness of the woman in the office, but it might be a cultural thing since it sounds like she’s not from the states, not on purpose.

Unquestionably the most rude experience I’ve had so far looking for apartments.
Spoke to the woman on the phone on our way to check out this place and she was a little dismissive. I didn’t think too much about it.
Got to this place which looks very very nice. Went into the rental office and the woman asked us to wait for a little bit. Upon sitting down with her she very quickly informed us that there would be no availability for at least a couple of months – and she said an extremely rude way.
I spoke with her on the phone just earlier and was extremely surprised she wouldn’t mention this on the phone. She clearly had no interest in actually entertaining us even looking at the spaces.