Kmart

OMG. Can you please have prices on signs match registers and more than two lines open at closing. OMG.

This sure is horrible, I placed an on-​line order to be picked up there for a $ 200 outdoor chaise lounge. Within 20 minutes of placing the order I got an email saying that it was in stock at the store. Two days later I go to the store to pick it up and speak an hour waiting to get the chair and someone walks out with a folding $ 29.99 beach chair! They never had it in stock and whoever picked the order did;t bother to read what had been purchased or look at the picture and apparently thought that I wouldn’t notice the difference in the two chairs! They can’t get the chair and them tell me that because I ordered it on-​line that they can’t refund the money that I have to wait 5 days for it to show as not picked up and the money will automatically go back on my CC. well low and behold on day 7 still no refund. I was assured by a CSR and a manager that if it dint get refunded that I wouldn’t need to go back that I could just call and it would be taken care of as I live almost in CT. SO I call the store explain why I’m calling and told I;m being put in hold for a manager. I wait and wait and wait and no manager picks up so the CSR comes back in the mean time I call the 800 number on the bottom of my invoice to find out that the story marked it as picked up! I guess they just figured they would keep my $ 200!!! The CSR keeps asking how t spell my name eat and can’t understand anything that I’m saying (no I do not have an accent) to the point where I am yelling my information at her because the manger can’t be bothered to come to the phone so she tells me that he will call me back. I advise he that I expect a call back today and she tell me she can only give him the info. Luckily the girl on the other end of my other phone could hear the entire conversation wth the store because I had them both on speaker phone. The 800 number is working to resolve my issue! How exactly do you prove that you did;t pick up an item when the store puts it in the system that you did!
will never step foot in this store again!!!

If you want knowledgeable sales associates, friendly customer service and several open checkouts, stay the hell away from this place. I live nearby and only go here as a last resort. There are frequently angry customers due to long lines. Sale items hardly ever actually ring up on sale. This has happened countless times to my wife and I. Often the cashiers are annoyed when you tell them the items didn’t ring up on sale. They act rude and call someone for a price check. When someone finally comes over to check the price, be prepared to wait… and wait (hence the constant long lines). Another time we tried to buy a kitchen table. I finally saw an employee and they paged someone from the furniture department. Nobody shows up, then I call the front desk. They finally send a manager back and he tells me «they must be on a break» but he would «look right into it.» 10 minutes later he walks out from the back. I say «did you find anyone?» He says «oh yeah let me check.» Several minutes later we see a toothless, wild eyed guy yelling something in Spanish. We give up and walk out. Not convinced this store is the ruination of the planet? Hold on I have one more story. On 3 different occasions I found WWE figures resealed with old figures in the package. I pointed this out to the customer service desk and associates because I don’t want to see some kid get ripped off by receiving the wrong toys. This ended up becoming pointless because all they do is put the same scam figures back on the shelf. Don’t bother emailing corporate either. They send you an insincere copy & paste response. I could go on but what’s the point? If you choose to shop here, good luck and may God have mercy on your soul.

The whole plaza is not «kept up» the service is bad in kmart and in the majority of the stores. Layaway, forget it! Even if you go online and do the layaway, you will have to pick it up and for 9 years I KNOW, you will be waiting in line for 2 – 4 hours for pickup. They never have enough associates and the ones they do have little experience. Some are poliet… usually the YOUNG cashiers believe it or not! The longer they work there the worse they get. They talk talk talk and customer service is even rediculous. I’ve ordered online many times for quick pick up and the women are soooo slow. I always say I’m never coming back! I do a layaway at BENNYS, THE PRICES ARE CLOSE, GREAT CUSTOMER SERVICE & A BIG SELECTION ON ALL! PEOPLE GO THERE! I personally blame management. As hard as they’ve seemed to try, nothing has changed. They are probably (guessing) paying low wages, no insensitives, etc. If they took the time to invest in they’re employees the would not have such low feedback. What a shame!

Went to this location yesterday and didn’t find what i was looking for. I don’t come to this location that often since they moved things around i mean as u walk in the store it looks like a warehouse that’s going out of business and still in business theirs no help at all and if their was help you would have to go to customer service desk and wait for someone. I ask a question to a sale person on floor and she went about so i went to service desk and tried to ask another salesperson that was at the service desk and her replies was «i don’t work at this desk» then another salesperson came over and she said the same thing too and she too walked away. They can’t even answer a question I was left hanging so i just left because Ive waited so long till my back started hurting so i just went to target. Its like their consistently being misunderstood about a question that’s being asked they act has if they can’t answer a simple question. The store has a unpleasant feel to it the layout is not as appealing as target everything looks old fashion the shelf is Arda half full or not full at all the place is dirty and i couldn’t spend another minute in Kmart the staffs are so hard to find i mean they Arda put up a hiring sign that says help wanted asap we need people on floor hurry. i was here during Christmas time and the place looked no different i mean everything looks full but still looks old fashion there was no Christmas feel to it. it looked like everything was just thrown together and didn’t take there time to fix it um not coming back to this store. You guys need to have one or two staff working at the service desk at all times.

I have never ever been to a store of any kind that has stuff that is so blatantly rude and lazy. .i wants wanted to buy a $ 300 vacuum and ask for help at customer service 6 times was there for 2 hours and still got no help

if I could give zero stars I would
poor employees
went through line of 5 people and the cashier did not say one word to any of the customers
nothing, hi or heres your change or how much is your sale
they seem disinterested and bored,

I went here strictly because I had won a gift-​card for Kmart.
The store layout is crazy, it’s difficult to navigate to the registers from any point in the store.
It’s dirty, I bought Burt’s Bees products and every item I picked up had a gray ring of dust on the cap. Half of the products had clearly been opened and used.
Prices on products are not correct, I knew I had $ 25 to spend and did the math out before paying for my items. I ended up with an extra $ 6 left over. Would have picked up some chapsticks, but I had no desire to wait another 15 minutes in line.

Everytime I go there I feel like there is going to be a riot at the checkout. With only 1 – 2 lanes open the lines get long and loud. Seriously it can take half an hour or longer just to check out.

This is the worst staffed store. There were 3 slow cashiers and the lines extended to the back of the store. No manager no one came to fix issues. The worst.

This Kmart really grinds my gears. I will guarantee that you will find empty shelves and a constantly dirty store. Often, there is no sign of any employees on the sales floor… Even in service departments like electronics. And, oh… Your ready to check out… Let me pack you a lunch so you don’t starve to death waiting in line for hours while the SINGLE employee in the store attempts to work a register.
I would rather chew off my own arm than step foot inside this store during the holidays.

As a kid, cashiering at KMart was my first job… But that was a Long time ago…
When I think of Kmart, it’s only as a last ditch effort after all other venues have let me down. Not because of the selection, but because it is so run-​down and unorganized. It amazes me that they are still around, but then again you can’t get down the isles because they are typically PACKED with shoppers. They seem to attract babies and their mommas, selling a lot of baby/​infant staples and toys.
The best the store offers is the Martha Stewart line and is their saving grace. At times you can find some really nice outdoor and patio accessories.
90% of the associates are unhelpful… and unknowledgeable about the products.

I didn’t know these places
still existed.
This particular Kmart is right next to the Washington Bike Path. In fact they share the same parking lot. After a friend and I finished up a ride she said she had to run in a for «jiffy» and get a few things. She then pulled out a little bag with about a bezillions coupons in it. I knew right then that this was going to take a lot more than a «jiffy». Or even several jiffies.
So while my jiffy friend was shifting through every single item in the store I started looking around. I tend to tear through clothes at a prodigious rate in the summer. I’m always wet or dirty and sometimes change and wash things 3 or 4 times a day. Things disintegrate around my body, so I’m always on the look out for cheap shorts, shirts and underwear to destroy.
I was surprised that Kmart, a store I didn’t realize was still in business had a ample supply of cheap stuff that actually fit me. Got enough to possibly last me a few weeks and make it till the end of summer. Since my jiffy friend still had several thousands coupons left I decided to look around some more. I discovered lots of electronics. Not just cheap crap but some good quality items. Then I discovered the tools. I guess Kmart was swallowed up by Sears or something so they had a huge selection of Craftsman tools. Good stuff. I treated myself to a nice new crowbar and some cool little rubber hammers.
Of course customer service is pretty much non existent but I don’t need help to pick out my underwear or crowbars. At least the cashiers were friendly and efficient. Not a bad place. Perhaps in a few weeks, when I need more cheap clothes to destroy I might come back. Might even get another crowbar.