Pier 1 Imports

I love Pier 1 as their home goods are very nice. We had a half good, half bad experience with this store, but in the end it worked out. We ordered our dining room set from here and had to go pick it up. I had ordered it over the phone with someone in the store (I think her name was Melanie?) and she was super friendly and helpful.
When we arrived at the store, we were a little surprised that the sales people (who are all women) are the ones who have to do all the heavy lifting for this type of stuff. I’m not knocking the ladies here, but I know if I was working there I’d never be able to help move the furniture around on a regular basis.
Anyway, we got the stuff home, and opened the box the table was in while it was still in our truck. We noticed that the wood was split underneath, so we called them immediately. I felt like the manager was giving us a hard time over the phone and implying that we were the ones who had done something to it. We literally had just been at the store and called them 30 mins later, it’s not like it was a week later. She told us to come right back as they had another table in stock, but that she was going to have to look at the table we were returning.
We brought it back and she looked at it, but kept asking us if we had brought it in the house or started to assemble it. We kept explaining to her we didn’t do anything but open the box, it didn’t even make it off the truck. She eventually apologized for the damaged table and gave us another one.
It all worked out, but I was a little disappointed in the customer service. It’s never fun to be questioned like that.