Commonwealth Orthopaedic Cntrs

This place is horrible they are just there to make $. 3 times for swelling in both knees. Only checked right knee. «They only do one knee at a time» office manager is nasty and rude. Dr. Desjardins had me go to an appointment to tell me it’s not gout… Quick we knee already. Nothing else was said or examined… Still collected copay… DO NOT GO HERE

Only giving one star because you have to give them something. This is the worst medical practice in the entire Cinti area! If you have an appt just clear your whole day because you will be there for hours! Staff is rude an incompetent, you never see the same person twice, including your Dr. After you see them once they pawn you off on a nursing practitioner that is inept, at best. Dr. Baker operated on my arm after a triple break, haven’t been able to use the hand since. His nursing practitioner sent me back to work too soon which ended up costing me my job and the use of my hand. They lost my records 4 appointments in a row. All they care about is being the largest practice in Cinti. THEY ARE AWFUL! Go to UC Health Ortho… they are amazing! Not only do I see my own wonderful Doc each time I go, he always has a resident with him, I have never waited more than 10 minutes for appointment and when you go into the back they come in and spend TIME with you. They are wonderful. Going to have them fix the arm that Baker screwed up.

If you live in northern Kentucky, you may be tempted to make an appointment with a specialist from the Commonwealth Orthopaedic Centers. Don’t.
They just opened new offices on Rt. 42, and normally I would say this is good for local residents. We need experienced orthopedic specialists. However, they «triple book» appointments. What this means is for every appointment at 8 am with every doctor, there are three patients. Same with 8:15 and 8:30 and throughout the day. I wrote to the CEO, JoAnn Reis, to complain I waited 90 minutes. She called me, and explained it is their business model. «We get paid so little» for each patient, she explained, that patient stacking is «necessary». I asked her what I can do to ensure being the first patient of the day. «There’s nothing» I can do, she said. It’s absolutely necessary their doctors see as many patients as possible per hour throughout the day? She went further: «All the groups» patient stack around here. Patients must learn to wait. So patients must learn to pay doctors to waste our time with broken appointment times, Really? No.
Dr. Adam V. Metzler, like Barack Obama, is a nice guy personally. He has that nice smile and can be engaging. But professionally both of them are, in my opinion, not up to the job. I went to another Commonwealth Orth specialist for a painful knee problem. I waited 90 minutes, was told to have an x-​ray taken (which they insist every patient have), and then told to take a medication and «see if that works». He also gave me a shot in my knee, which hurt even more for 4 days! I wrote a letter to the CEO and made an appointment with their other knee specialist, Dr. Metzler, and before seeing him, I had an MRI done (which should have be done in the first place). He told me I have early signs of arthritis, and oh by the way, a «torn meniscus». He said the pain is caused by swelling and fluid buildup, and take these anti-​inflammatories, and no need for another appointment. He took a total of 10 minutes and never explained what I could do to reduce the extreme pain I felt. Very, very poor patient communication, as though we are all dumb hillbillys incapable of understanding a doctor.
I learned about a «torn meniscus» from the Mayo Clinic website, not Dr. Metzler or Commonwealth Orthopaedic Centers staff. I made a third appointment with a board certified doctor in Cincinnati, something I recommend everyone should do. Avoid Commonwealth Orthopaedic Centers; they are a waste of your time (triple patient stacking) and money.

I told the front desk I have been waiting for 45 mins to see my dr. I was here 10 mins early. I told them I would send a bill to them for making me wait for 45 mins they got all quiet. And the security guard looked at me. Then they called me back. I wonder why I am paying to be seen and can not bill them for my services after all they bill me for theirs.
I do not like how they require you to pay a bill that is a week old before they see you. They had to ask Eligibilty before they seen me. For the $ 50 office supplies of my emg. Thanks for delaying my visit for this outstanding bill. This is a sad way to treat someone. Pay pay pay and wait. 45 mins why book me at 945 and make me wait 45mins and wait another 20 in the back office. So a hour 15 mins wait and I can’t bill them? Something has to change.