Leianna Moore – State Farm Insurance Agent

You know that State Farm commercial where the guy runs his car into a pole, calls his old State Farm agent and tearfully says, «I miss you Jessica!»? That’s how I feel about Leianna and her team. Not because I switched to Geico but because I moved to Chicago.
Over the 7 years I lived in St. Louis, my brother and I held several policies with Leianna. We had such a great experience that, even though we’ve lived in Chicago for 5 years, we still talk about how much we miss her and her team.
They were the ones we turned to when we needed advice or had questions. Every time we contacted them, they responded quickly and cheerfully and made a point to make sure we understood everything about our policies. They knew who we were when we called and, unlike most agents I’ve worked with, Leianna was never afraid to speak to us directly instead of delegating everything to her staff. Come to think of it, we contacted them kind of a lot. They never made us feel like we were a burden, they treated us like old friends. Even after we moved to Chicago, Leianna still answered questions and made recommendations for us. That kind of above and beyond customer service is very hard to come by these days.
So, yeah, we miss you Leianna!!! If you ever decide to set up shop in Chicago, you’ve got your first two customers.