Sprint Store

I had a great experience at Sprint in Heritage Place (12 503 Olive Blvd, Creve Coeur, MO) !!!
The customer service that I received from Mike B, Don, and especially Kevin T. was exceptional.
I was switching carriers because I was changing companies and the prior company gave me a company phone. The HR person at my last company did not make it terribly easy for me to get my phone number switched from ATT to Sprint, however, Mike, Don, and Kevin all worked very hard to make that happen. Kevin was the one who ended up helping me setup a new account with Sprint. His customer service skills and knowledge were above/​beyond what I consider good, they were extraordinary. I highly recommend this going to this store and working with the professionals who work there because of how incredibly friendly and helpful they are. the level of customer service has dipped in a lot of companies/​stores, but that certainly isn’t the case at Sprint in Creve Coeur. Thanks Kevin, Mike, and Don for all your help. I can’t tell you how much I appreciate it!

I had the MOST amazing experience at this location. Ariyana Raspbery provided THE ABSOLUTE BEST customer service ever. Not only did she get me set up with my new Galaxy s6 she suggested this Bluetooth speaker that I love. She was so amazing I took my boyfriend to her the following week to get a new phone as well as an iPhone for my daughter! Thanks ARIYANA YOU ROCK GIRLFRIEND!!!

My wife and I activated 4 new lines on the launch of the I phone 6. We were told that as new customers we would have our ETF’s waived. We were NOT told of any stipulations. After filling out the required paperwork we have now been told after that our fees will not be waived due to our plan. We are now locked in to a 2 year contract and out almost $ 400 in fees. The store associate who’s name I won’t mention (even though I should) blatantly said that «it was a new deal, and we did not know that it had to be on a certain plan for the fee to get waived». We would not drop that kind of money on new smart phones and all the accessories had we known this, we simply would have waited. The store now wants to break it up over 2 months and make us change our plan for those 2 months (which costs more and does not have unlimited data) to credit the ETF’s. I was denied when I asked for to be put in touch with a district manager. I could not be more upset with their professionalism and lack of following through with what they told us. I would rate this store and Sprint as a whole –5 if I could.

This is by far the best service I’ve ever received at a Sprint store. There is minimal to no wait (versus some other St. Louis stores, where the wait can be nearly an hour just for someone to speak with you). I have gone twice in the last few months, both times for new phones. Both times, my service has been phenomenal.
Most recently, the store manager was assisting me, and while my phone was being activated and set-​up, he used his personal phone (same model) to show me all the features, how to set up my phone, pros/​cons, etc. I felt like I had read the entire instructions manual after 15 minutes with him. He made sure to give me his card, adding I can reach him via email, phone call, text message, or come back in person, and he would help with whatever I needed however I could.
It’s service like this that will keep me coming back to this store, even though it’s a 20 minute drive and I have at least 3 Sprint stores closer.