Super 8 Cromwell / Middletown

I was to come here for a trip but I had to cancel, even though I canceled beforehand they are still trying to keep my money but saying I tried to change my stay instead of cancelling!

During a rain storm, I stopped at the hotel when it became dangerous to drive. It was late at night but no one was at the desk. After 15 minutes, a man arrived. He told me there was no availability and «to get the hell out.» (For no reason, he was violent and rude.) The clerk was aggressive, rude, threatening and downright terrifying. He kicked me out of the hotel (he said there were no rooms) and refused to give me his name.
I tried to be extremely friendly, asked him why he was being rude and he asked me to leave. He also refused to give me his name. Two other men in the lobby said they would cal the police, so I ran out and drove off. I had a small baby with me and was very afraid. The clerk at the next hotel where I ended up staying said he had also heard similar stories about the Super 8.

So I stayed in room 338 at Super 8 on a sat night. Guy at the front desk was inviting and said the room «really nice» so I was expecting something «Really Nice» Walked up to the 3^rd floor and entered the room. Switch on the left next to the door wasn’t connected to anything so I had to walk in a dark room and search for a light source which was located by the tv from an old fashion pull string lamp. Bed was a nice size and comfy. Tv was flat screen. The shower head needed CLR and the towels had yellow stains with the Name «Taz» over the bathroom door. Who is Taz?

The rooms are nice size. It’s comfortable and it’s clean. They have large truck parking and they are pet friendly. And the non smoking rooms do not smell like smoke! Very nice staff!

Definitely one of the nicest super 8 motels I’ve stayed in. Friendly staff, rooms were clean, bathrooms were presentable. Parking lot area is secure and the wifi works well. I travel quite frequently and definitely would return to stay here if ever in the area.

Was on a roll toward a conference at Dartmouth. Didn’t hit the road from RVA until 7pm, with the plan of driving until I *had* to stop to sleep. Determined to get north of NYC metro before stopping, I hit the Henry Hudson/​Cross County/​Hutchinson River/​Merritt Parkway thread, and was almost to the I91 split when I realized that safety dictated stopping for the night.
I saw a gas-​food-​lodging sign that sported, among other things, a Super 8 logo. I took that exit, and followed the sign less than a mile to the motel. It was 2:30am, so I expected a sleepy/​grumpy welcome from a night clerk. Not so — Jerry (I got his name from his colleague when I checked out in the morning) was friendly, and solicitous to the level that he guided me directly to a parking space that was right outside my room. I had my mountain bike on a rack, and asked him while checking in if I needed to bring it in. He said that as long as I parked rack-​in (backed in), there would be no issue. And there wasn’t, as the bike was undisturbed in the 6+ hours I was parked there.
The room was clean, well appointed, and had a good-​sleepin’ king sized bed. Total cost w/​AAA membership = $ 61, including tax.
I was outta there by 9am, but I slept well. Highly recommend this place for tired travelers — friendly, clean, and easy on/​off access for a northbound or southbound journey.

Okay, so first off. We had booked the hotel in advance. Came from NC to Ct to see family. Once we arrived. They didnt have our information. We even had a confirmation number and still nothing. So we re_​booked it. Got to our room and it was freezing cold! Now mind you it was 35 degree outside with left over snow. The refrigerator was open but broke. The hot water took forever to come up. The floors were nasty to walk on. Their were water stains all over the floor. You can hear people making noises all over the hotel. We got a non smoking room and could smell cigarette smoke through the vents. The only positive thing was the lady at the front desk was very patient and understanding. Made sure everything was right. But, I will never come back thats for sure!

Staff were very friendly and helpful. Under my circumstances they went above and beyond yo accommodate my family. The only downfall was breakfast. It seemed as though they did not stock the breakfast bar.

To put it simply: this place is a pit.
The standards of this particular Super 8 have dropped significantly over the past few years. I’ve stayed here regularly when visiting family in CT for at least a decade and it used to be a pretty decent place and a great value, but I’ll be finding something else for the next visit.
The room that I was given this time had buckets all over the bathroom catching water that was leaking from the ceiling above. I can’t remember why, but last time I was here I had to change rooms too after checking in for some similar reason.
Everything is broken, or breaking, or in sad, sad shape. The TV reception came in fuzzy. The toilets are hard to flush (you have to hold the handle down the entire time it’s flushing or it stops). The rooms smell heavily of chemicals. The fridge that was in my room didn’t keep anything cold — barely lukewarm. The fridge in my mom’s room froze everything solid (including the leftovers we were planning to eat for dinner.) Every time I was in the lobby waiting for my family, I heard people at the desk apologizing to other guests over and over for a myriad of reasons (this morning an older woman was furious because it seems her bed broke in the middle of the night).
Ulch.
UPDATE: since writing this review, I’ve learned that they now accept section 8 long-​term residents. Unfortunately, that explains a lot.

Amazing value!

A three-​star review for a Super 8? Really? Yeah, sure, why not– I’ve been in plenty of cheap motels in my life, and plenty of Super 8s among them, many of them would get a 1 or 2 star-​rating. And since this ain’t the Michelin or AAA guide and I believe in comparing apples to apples, although I doubt I’d ever rate a Super 8 above 3 stars, this one certainly deserves it.
First off, the location is convenient, right off I-​91 and close to both Hartford and New Haven. Several (mostly chain) eateries, stores and gas stations are close by. The staff is not super-​friendly, but they’re nice enough for sure. Like all Super 8s, the accommodations are spartan, but the rooms are clean enough. Plenty of conveniently-​placed soda machines and a snack machine in the lobby. Free wireless internet with a decent signal. Plenty of free parking. And DIRT CHEAP– I paid only 60 bucks a night here.
So as far as Super 8s go, you probably won’t do much better than this place.