Enterprise Rent-A-Car

Although I am weary of using this specific location again, the guy who runs it and a few others called me and did try to make things right. So the employees may not be that helpful, but management has great customer service. Thank God I was already back in my own SUV by the time he called, and now I know that if I ever have to use them again to make sure that I specify that I need 5 seatbelts in the car and if they don’t have a normal compact car to let me know so I can go elsewhere.

A few years ago I had the misfortune of being ran over by an illegal and uninsured driver. My insurance company insisted I use these criminals and this is such a scam. They insisted on a deposit «in case my insurance didn’t cover something», gave me a car w/​bald tires telling me it was all they had so I had no choice but take it. I went to a night class at a college 40 miles from home and had a blow out on the freeway! Good luck getting in touch w/​them. It took over an hour to get in touch w/​someone in their customer service department on their 800 line. They called AAA out which took another hour. AAA guy damaged the tire and it had to be replaced. They charged me for it. I refused to pay because my insurance was supposed to cover it AND I had the additional insurance as well. Why should I have to pay it out of pocket?
They filed a claim on my insurance which made my rates go up! I wound up having to drop out of school and even though I was never able to attend classes the college said I had to repay my grant.
NEVER use them!