Hsa Home Warranty

Hands down the worst service I’ve ever experienced! We haven’t had a working refrigerator in a month. It was «fixed» yesterday, then broke 2 hours later. After I spent 200 $ on groceries. I called and the lady said they needed to exhaust every resource before they’ll replace it. So, they had to order the same part they just fixed. They’ll have someone out here Tuesday to fix it. Just so it can break again. They refuse to replace it. The customer service agent hung up on me. I have every right to be upset. We don’t have a working refrigerator. I’ve contacted the local news. I haven’t been able to keep food in my house in a month. Missing work and eating out is costing us a fortune. Don’t use this service. Go with someone reliable!

They are the worst. DO NOT CONTRACT WITH THEM. You will love them until there is a malfunction in your home. There is a call center that they hide behind, with so-​called «supervisors» who cannot help.
Warning if you are a current customer, cancel your contract before your AC malfunctions. You’ll have to wait over 3 weeks for service and/​or a call back. I have a senior citizen in the home and we are forced to go to a hotel. They are a disgrace and a rip-​off.
Rating them 1 star is being too generous. I see why the former CEO moved on. Their problems were too big to fix.

They authorized me to use an outside vendor. The vendor stated that I should get a new furnace due to 2 failing parts and the heat exchaner being heavily spotted. I spoke to Alan Mercier and Jeff Fetge (sp?) on the phone… one of them agreed that it would be ok to get a new furnace since the 3 parts would cost more than a new furnace. The company installed the new furnace and now HSA won’t pay for the new furnace, they state that they will only pay for the 2 parts… that «heavily spotted heat exchanger» doesnt warrant replacement. Nobody got back to me telling me this. I emailed them SEVERAL times. When you call, you are on hold for 30 – 60 mins every single time. They transfer you over and over again. Terrible customer service. I cannot believe Jeff or Alan lied to me, tellling me it sounded good to go on the replacement and now I am stuck with the bill. Conveniently, HSA states that this was never said on the recorded tapes. Oh, I am sure. HSA hasn’t even paid for the 2 parts they said they would cover… Almost 2 months later!!!

Customer Service is bad, rude and unhelpful.
The general procedure is nothing is happening, so you call, you wait 40 minutes to talk to someone who can only confirm that the address you have is accurate, nothing more, they direct you to someone else, you wait another 40 minutes to talk to them so you can find out they don’t know anything.
No one knows anything, no one is responsible for anything and it’s not their job to do anything so just sit here and listen to the guy on the «on hold» recording explain that HSA knows how valuable your time is over and over. You have no idea what they are doing and if you ask them what you are supposed to do, or what they are going to do, they get irritated and act like you’re crazy for asking.
The process is slow and aggravating. I suspect the positive reviews are fake, because all of the negative ones ring very true with my experience.
I don’t give them credit for replacing my washer, that was the service we paid for. I can only imagine what it would be like if there was a critical issue, like the heater failed.
I understand why Unilocal makes you pick at least one star, but they should recognize how excruciating it is for people who want to leave zero.

My service with this vendor has been awful! If I could give them a zero for customer service, I would.
I called the week of Nov 19 to file a claim for multiple non-​working burners on my cooktop.(I had the warranty as part of the purchase of my home last year). After nearly 30 min on phone hold to place the claim, a repair service was sent out to fix it a few days later. The repair service collected $ 100 deductible and told me they were going to order parts. I called them twice in Dec and was told the parts hadn’t come in. I called HSA 3 times this week and was on hold for more than 20 minutes each time before I finally got through and was transferred to «Customer Service.» I insisted that HSA abide by the contract and fix the cooktop or replace it, nearly two months after the claim was file.
After much explanation to the customer service rep, he finally agreed to call the appliance repair shop HSA sent out. HSA customer rep said there was a «mistake», although HSA couldn’t tell me if the parts had been ordered or not. The customer service rep did not insist that the HSA vendor explain or follow up. He said the repair service was going to «research» the problem with my cooktop. I said the repair service HSA sent out had two months to fix it and hadn’t and I asked for another vendor and a refund of my $ 100. The customer service rep said he would refer my case to expedited customer service but he claimed he couldn’t call them directly. Then he told me I could call another vendor and apply for reimbursement and I said I was already out $ 100 on a covered repair and HSA was going to fix it per the contract. I then asked to speak to his supervisor and was on hold 20 min but no one picked up. I also asked for the name and contact info for the President of HSA and he wouldn’t give me that info either.
I subsequently received a call from the appliance repair vendor who told me that there were no parts available for my cooktop and HSA had directed them weeks ago to try to find a «compatible wire harness» for my cooktop, while HSA had said the problem was caused by the appliance repair service. Neither HSA nor the vendor relayed the info about HSA seeking alternative parts to me and if they had, I would have told them that the contract specifies that if parts can’t be found, HSA must replace the appliance. The appliance vendor then asked for several more weeks to try to find parts and acknowledged that the customer service had been terrrible. I said NO as I had had to cook both Thanksgiving, Christmas and New Year’s dinners on a one burner stove and had not received complete and truthful information from HSA and the appliance repair service about the status of the repair.
As of now, I have a HSA warranty that has not resulted in a clearly covered repair, according to the terms of the contract. I have a one burner stove and no plan for repair.
I would NEVER recommend HSA to anyone!

I used HSA to sell my home. I am a fan. Initially I was denied reimbursement from them on an A.C. repair. I called my own technician in and called HSA. HSA then reversed their decision and reimbursed me for the repair at my amazement. They also sent out a reputable contractor to look at my leaking water heater and replaced it. The only cost to me was my deductible. I was a bit annoyed at the wait on the telephone, that is why this is a 4 star not 5.

I had problems with my HVAC system in June. Several attempts to fix it and a couple of service companies didn’t resolve the issues. HSA advised me to find someone that was in my area that would honor their service. I found a company, but they determined the a/​c unit and compressor was gone. They trouble shoot different scenarios, but nothing helped. I had to replace the unit,. The system is working flawlessly now thanks to HSA would highly recommend them to family and friends or anyone that needs outstanding warranty coverage.

Was without ac for over a month. First contractor made up some bs excuse said it was struck by lighting and wasnt grounded. I had to pay for a 2^nd contractor myself. They said normal failure, should be covered. Of course they wouldnt take their word, so they had to send out a 3^rd contractor who confirmed what the second contractor said. Took a week after that to get approval. Then another few days to get the part. This is in the middle of june. The amount of hassle and headache i had to go through to get my ac fixed was ridiculous. HSA wants your monthly money, but they dont wanna fix the shit they are supposed to.

If I could give this company 0 stars I would. I have been without a fridge for over TWO WEEKS! They’ve sent out technicians to fix it three different times and every single time they say its a different problem. It takes hours to get a hold of anyone every time I call. Cant get a hold of a supervisor. I cant even begin to tell you how frustrated we are. Save yourself the headache and trouble and go with someone else. I have paid so much money to this company already and they haven’t fixed my fridge.

I can’t even begin to list all the ways in which HSA has pulled scams and shenanigans. They claim and charge for sending out service providers (when they don’t actually come out and do the work). They will raise rates nearly $ 200 per year, and every time you call, you get stuck on hold nearly an hour.
They have been terrible to work with, and I definitely don’t advise purchasing their services.

Absolutely a nightmare!. They hire incompetent companies to do warranty work. I have been denied because they said preexisting. I said bull. I had a home inspection done. I have used the dishwasher. Also HVAV same thing. Refrigerator same. They send companies out the service tech spends 7 minutes collects a check and you don’t hear back. You then file another claim the guy comes out collects another check put a bandaid on problem. After being transferred 3 times to associate I’m told claim denied. Because a service tech says customer didn’t use dishwasher. Now why would I not use my appliances? .I plan on getting a attorney and filing claims with insurance commission, BBB, and any other person that will help. This shouldn’t be this hard to get what you pay for. I choose not to give a rating but it won’t let me post without one. So my 1 star isn’t correct. It’s a negative

Just like 99% of the other on here say… This is the WORST home warranty company around. 1. it takes 30 minutes to an hour to get anybody on the phone.
2. When you do get someone, they have to transfer you, and it takes another hour on hold
3. The «no name, fly-​by-​night» companies that they use for service are even worse. One of them even told me that they didn’t know anything about fixing the problem.
4. HSA says everything was a pre-​existing condition so they don’t have to pay for it.
5. You can’t be tranferred to a manager, you have to ask to leave a message, and if you do, you never get a call back.
6. I’ve filed a case with the state’s Insurance Commissioner.
7. There needs to be a national class-​action lawsuit against this company.

Please do not buy this warranty for yourself. Don’t buy it for potential buyers if you’re selling your home. Don’t bundle it in a closing package if you are a realtor. I negotiate with insurance companies as an integral part of my work. HSA is the worst insurance company with whom I’ve ever dealt.
Terrible, terrible claim processing. Reported a leak from our furnace blower (which dehumidifies as well, hence water) and/​or hot water heater (my money was on both) on a Friday. No technician until the next Wednesday. Technician can’t fully fix issues (which is not HSA’s fault). New technician comes on Friday (now leaking a full week), documents the issues and says repairs cannot be made until HSA authorizes (agrees to pay) for them.
It’s now the following Monday. Our basement wall has, in the meantime, been ruined by water despite our best efforts to control the leak. Each time I call HSA, I get put on protracted hold. I’m on hold right now, for the 44^th minute and counting.
They are a typical warranty scam; collect your premium, make the claims process as difficult as humanly possible, hoping that you’ll go away or fix it yourself. We’ll probably have to do that to avoid catastrophic damage to our home.
If we aren’t made whole soon, I’ll being to research my insurance bad faith options.

Honestly, I think maybe the company differs by state/​region? I noticed my policy number says PAOH and I have had nothing but success. I purchased a 115 year old house and there have been many surprises. 2 night ago my tub leaked into the dining room and water from a storm came into my fireplace. It is noon 2 days later and they are both fixed. I filed the claim online the day after it happened, both vendors called me and offered next day service.
It is true though that getting them on the phone is hard, I always file my claims online or leave a voicemail.

This is the worst customer service I have experienced in some time. Not only was their 1800 number unreachable, but when i dial their local number, I am placed on hold for over 20 minutes each time.
If you’re lucky enough to get a representative on the phone, you will quickly realize how rude and unproffesional they are.
The icing on the cake is that none of their contractors assigned to our account came to show up or even call. The three contractors they provided us with were also unreachable from our end. It has now been almost one week without air conditioning during a heat wave.
Would recommend Comcast’s customer service over this group of incompetent clowns. AVOID AT ALL COSTS.

This is the worst home warranty company in the nation. No matter where you live or what type of home or apartment you want coverage for, you cannot do worse than dealing with this company. Read the other reviews!
It takes at least 45 minutes to get a person on the phone, and when you do they cannot help or change anything. I have had HSA since I purchased my home 3 years ago and have called them for my faulty home A/​C system at least 10 times. They will not replace my system but keep sending company after company to fix it again and again. It still isn’t fixed. No amount of complaining, asking to speak to a manager, or anything else helps. They simply do not care.
Bottom line: Do not use this warranty company!!!

Stay away!
I have plumbing clogging issues in my house caused by paper and tree roots. They sent a very unprofessional company to my house however that problem wasn’t fixed. I pay $ 75 deductible amount after this failure service. At that night, I got a call from hsa home warranty said I needed to pay another $ 200, because the problem was not solved so I am not covered under the warranty! ridiculous!

My husband and I wish we would have read the reviews before purchasing this home warranty!
They have been absolutely horrible to deal with! They are extremely hard to get ahold of and when we have gotten ahold of people, they have been incredibly rude! They act like everything is your fault. Today alone I have spent 2 hours on the phone with them and the situation still has not been fixed.
Plus, they hired a horrible technician to fix our loud dishwasher who came an hour and ½ late with the wrong part and thus couldn’t fix our dishwasher, then he left our dishwasher disconnected and thus unusable, left our hot water to our kitchen sink unhooked which somehow caused a leak in a pipe that connected to the kitchen sink that leaked into our finished basement, and left exposed wires out (which was very upsetting since we have a 10 and ½ year old).

Terrible company. Awful customer service. Scam.
I was on hold with HSA this morning for 62 minutes! No one picked up the phone to let me know they were working in my claim and would be with me shortly — nothing, just awful hold music for over AN HOUR! When I finally spoke to someone, I was told they would give me $ 225 towards an $ 800 repair on a mini-​split heating unit. The unit needs to be replaced (7 service calls in 6 months, and still not repaired). I was told that even if they approved it for replacement they would only pay $ 500 towards the total $ 3,500 cost.
I have cancelled my contract with this worthless company and will dispute any fees with my credit card company. Whatever you do, DO NOT USE THIS COMPANY!!! It is a waste of hard earned money. And they do not respect their customers at all!

Waste of money. The guy they sent out to look at my AC unit was an unprofessional moron. He looked at my AC unit and told me the reason it was rattling was due to the rocks underneath the unit and to put a planter on it to stabilize it. He didn’t look at the components in the attic. He was sweaty and he burped loudly and didn’t talk professional at all. I got a second opinion and they found corrosion and mold on the components in the attic.
HSA said they would cancel my warranty but charge $ 50 fee. Each «house call» is $ 75.
The guy they sent out to look at my pool pump and filter showed up 5 hours late, again dress unprofessionally, would not listen to what I said was wrong, made rude comments about the inside of my home.
I’ve spent $ 9,000 in repairs that the warranty would not cover.