Goodwill Merrill Pointe Store

This stores Has the worse management staff I have ever encountered.
Unprofessional and no personality and look like they really don’t feel like dealing with customers.
Employees are treated according to their racial back ground.
Black you work in the back sorting clothes.
Management is awful and whoever is in charge needs to do a restructuring of your management staff.

Way too overpriced. A blank t-​shirt for $ 7, really? Goodwill is a THRIFT STORE and not a «vintage boutique.» I come to this location every few weeks and keep on seeing the same items. Maybe if their prices were more reasonable they could move more inventory and make more money. Selling 100 shirts for $ 1.99 is much better than selling 10 shirts for $ 6.99. Lower prices will also attract more customers and pricing clothing uniformly (like all t-​shirts for $ 1.99, sweaters for $ 4.50, etc.) will save time for employees that they can use in better ways. I used to come to this store a few times a week but they have lost me as a return customer. New inventory and low prices are what attracts buyers to thrift stores! This location has hurt their core customer base and that is not good for business.

Love this store. Always lots of bargains. Other posts have commented about service and at times I have experienced it also. It seems to me that the general workers here are always nice. The farther up the chain you go, the worse the customer service gets.

This store was well stocked and full of nice China pieces which is exactly what I was looking for. Found a great brass fire place cover for only $ 15. Staff was friendly and helpful.

You’re customer service absolutely sucks. I called in to see if they had a pocket watch, just so that I didn’t waste a trip, this is how it went.
«Crown Point goodwill»
«Hi! I was wondering if you had a silver pocket watch?»
«I wouldn’t know»
«Oh um alright?»
«Click»
All he had to say was «sorry I don’t know we don’t keep track of the inventory» or «let me check»
Nope you decided you couldn’t help me out and that was that. Great job.

The best thing about this location is the half off every other Saturday. It’s really hard finding good quality items. I guess I have to come in when they first open and not in the late afternoon it is conveniently located near my home which is another plus.

Good service, friendly staff. Prices are okay. I found a pair of running shoes for a mud race, washed em, and they looked almost brand new! Paid under $ 5. :)

You can find some pretty cool stuff at this Goodwill. The staff is pretty friendly and there are Jen to be found here. Every other Saturday is 50% off. Sundays and Mondays a specific color is 75% off. A word of caution: prices can sometimes be higher than in a regular store. Be aware of prices and if it’s too high, point it out to the manager– they are pretty good at working with you!