Mainsource Bank

I cannot find the location I am actually reviewing which is Brown Blvd Bourbonnais IL. My husband is working out of state right before Christmas. He got a call Sunday from fraud dept who informed him of suspicious charges none of which he made making our account overdrawn. They said they could only deactivate his card and the bank would put the money back in our account Monday. He called the bank who said only the fraud dept could reverse the charges to get the money back into our account which will take 7 – 10 business days. They will not discuss the issue with me on our Joint account of 15 years because it is not my card. Once this is done Mainsource will lose 6 accounts. Our checking and savings as well as both our children’s. Valuing customers is Not their motto. And their «policies» changes according to who you talk to. They reversed a duplicate charge over the phone immediately with no issue just a month ago. This is thousands of dollars right before Christmas. I hope our new bank has more respect and compassion for all customers especially long time loyal ones.