Gulgren Appliance, Inc.

Outstanding service!!! Great selection of washers and dryers. Got one hell of a deal. The salesmen were very good and polite. The installers and service guy for my dryer were great! Strongly suggest them.

Gulgren was great in making sure our washer was repaired quickly, and professionally. Their communication with us was timely, and the repair time window was as promised.
I will definitely recommend them to friends, and plan to use them again for future purchases.

I called Gulgren to diagnose problems and repair a Viking refrigerator in which ice was forming in the bottom freezer and the clock/​timer on a Viking wall oven. I was able to make an appointment for the next day. The repairman arrived within the timeframe he’d given. Upon arrival, he quickly diagnosed the clock/​timer problem and advised me how to remedy the oven and waited to make sure it worked. He diagnosed the icing problem and installed a part that corrected the problem and so no additional service call was required. I was very impressed with the service.

A good local business to work with. Purchased a complete kitchen compliment. Pricing was good, delivered on time and they followed up to see how everything turned out. Can’t ask for much more than that!

Mike, Greg and Fernando were extremely helpful when I needed service for my double oven. Where 2 other service companies would have nothing to do with performing the service I needed, Gulgren came out fixed the problem quickly and cheerfully. I am extremely happy with the work they did. I will definitely call them again.

Poor attitude and customer service toward my elderly parents when they called to have a range repaired. Cost them 98.00
repair was made after 2 trips, they were told different parts and more expense was required. then I called as my 87 yo mother was very upset, she still cooks every meal. I was told they would give me a $ 20 credit toward. A stove when I pushed, if we bought one from them, again not real happy,. One of his comments was hes «a small business and needs to make money somehow» but figured oh well at least they’re not out the entire 100 so we headed out to the store today to see what they had, he said that they could have something with prices starting at $ 550., nothing we could see in the store on display was even close to 550 When we got to the store and walked in no one acknowledged us, the guy at the desk barely raised his head and we were barely acknowledged, he appeared to be doing some paperwork, so we walked around for a little while and then I asked for help after some time, he said «just a minute», it seemed he was too busy to bother with us, no one else bothered to speak with us either, so after about 10 minutes we left, there were several other heads in the office you can see in the back open area, and they didn’t look up or acknowledge our presence either. I’m all for supporting local small business but they need to provide quality, honest customer service first, and competitive pricing we bought a stove at Menards for $ 404 on sale. So the first 98 was for supporting them I guess? It did not pay for any parts, only service fees. I’m guessing this will be the last donation my family will make to their small business.

Went into the showroom, was helped immediately, negotiated appropriately on price. They have serviced our appliances in the past… very very helpful. Great local
business…won’t bother going anywhere else.

Twice now, once for the dishwasher and once for the dryer, Gulgren made service calls for us. Both times the motors appeared to in need of replacement, but after more detailed inspection the service techs found that an internal filter replacement and minor part respectively would resolve the issues. They could have easily charged us for new motors for both machines and we would have been none the wiser. However they told us what the issues were and only charged for the service calls. Again they could have easily sold us new motors but were honest about the issues. I will recommend Gulgren to all my friends and be the first place I shop for new appliances.

Loved Gulgren’s. Their prices may seem a little high, but they include delivery and installation. By the time I added all that into a price quote from a local big box store Gulgren’s was actually cheaper.
They did a great job installing my new dishwasher and answered all my questions.

I had called Gulgren to fix my dishwasher and before I could even say anything the guy on the phone was quick to point out it was going to be a $ 45 driver/​road fee and another $ 65 dollar fee, I thought OK it will be $ 100 dollars but it will be fixed. The tech comes out and within two minutes says the motor is shot (BTW I was in my office and on the phone to come out and find him reading the paper that was sitting on my table) and will need to order the new motor. He writes the quote that included ANOTHER $ 45 road Fee ANOTHER $ 65 tech/​hour fee and the $ 80 dollar part. I could not believe that they would try to charge me again after their two minute diagnosis. I tried calling to see if they could work out a deal since it was so quick to diagnosis and they said no that is our policy. I took my business to another local company that was great.

I also had a similar experience only over the phone with Gulgren’s. They are listed as one of only three Danby Portable air conditioner service shops in the Northwest suburbs. When I called them last year to ask about replacing a water tank on the unit that was leaking the seemed annoyed by my call. I pushed the service man a little to see if he could get me a part or tell me why the unit might be leaking water onto my floor. He said «we don’t service those things any more» That was the end of our conversation. I called Danby and told them that they should remove Gulgrens from their list of shops. I also got my question answered by a nice lady at Danby.

Hmmm. I really want to support local businesses. Probably more than most. Which is why I shop at places like this. I’ve bought several things from Gulgren’s over the years. The last two times they have quoted things really high — in fact so high they were well over MSRP (Manufacturers Suggested Retail Price: The inflated price manufacturers set so that stores can offer the product at a «discount» or on «sale»). Of course they’re willing to negotiate a little. The guy there begrudgingly said he could reduce his price to MSRP. What kind of a deal is that? I bought it anyway because I needed that particular item and it’s not carried in chain stores. But it left me feeling like I didn’t get a deal. And the warm fuzzy feeling of supporting a local store just isn’t enough for me. I want to save some cash too.
I walk in there and I feel like I shouldn’t be there — like maybe they deal with contractors and homebuilders and aren’t really set up for an individual. They all seem friendly, but too busy for me.