Mega Trampoline Fun Zone

What a disappointment. Wanted to get my money back but couldn’t. If you have any other «brand» jump socks than theirs they won’t you to use them… you MUST buy their brand jump socks. Clearly the money isn’t going into the place.

I would have given NO STARS but have to rate it somehow! This place is a shithole. The manager is a jerk and the employees are horrible. The place is filthy and way too expensive.
Had a bday party for my 2 kids. There were 50 kids all together and they treated us like garbage. The manager refused to order us an extra pizza when they messed up the order and told me he would charge me for the wrong ones. He is a «lawyer». More like liar!
I hate this place and hope it closes soon.

If I could give it less than 1 star I would. We had our son’s birthday party at Mega Trampoline in Crystal Lake this past February. I should have looked at the reviews before booking it! The place is very poorly managed and unclean. There was NO adult management on site. My advice to you — if you decide to risk having a birthday party here is to demand that all of your guest’s presents be brought to your party room and then review them and then do NOT pay the bill until you have confirmed you have all of the presents and have settled any issues such as messed up pizza orders, disorganization causing less than time promised in party room, lost gifts, etc. Because if something goes wrong, you will NEVER be able to get a hold of a manager to deal with the issues. I have been told there are managers named Mandite and Vick, but after leaving 7 messages with employees, and email, I have NEVER received a response from either of them.

Like Pooping on Poop
Shame…

Had my son’s bday party there, and I was extremely disappointed to say the least. It was not clean, all garbages were full, and it was a smelly, sweaty environment. Yes, it was a Saturday, and I expected it to be busy, but never did I think it would have been as busy and crowded as it was. «Rules» we’re being broken everywhere, and no one was there to monitor. There were too many people, and it was dangerous. There were no available seats or tables for our group. To make things worse, it was so unbelievably hot in there, and we weren’t even jumping. The people that were jumping were flushed and sweaty with soaked heads and clothing. It almost seemed that the temperature was kept warm on purpose to sell expensive bottled water. The water fountain was working, but it was a low pressure trickle, and that is just not fair to the kids or for the parents paying a lot of money to bring their kids there. Bottled water was so expensive, and with the $ 270 party package I was paying for, I couldn’t afford to spend an extra $ 50 paying for water. With 10 kids plus several parents in an excessively hot environment? That would have costed a fortune. I attempted to bring in a case of water for my party guests and I was forced to put it back in my car. The special gripper socks that are required to be worn were not included in the party fee which I feel is wrong when you are already paying so much just to walk in the door. And to make things worse, if a child brought a pair of gripper socks from another trampoline venue, they had to remove those socks and I had to purchase them a new pair. The party included 2 pitchers of pop, and because the kids were so very thirsty due to the intense heat, we had to purchase extra pitchers. The party included 2 «gourmet coffees» from their concession stand, not sure why they call it gourmet, it was not drinkable, it was awful and it should not be served. The concession stand was baking cookies right there in the room that was so unbelievably hot, making it even hotter. The party was supposed to include Pizza Hut Pizza, instead we were given cold Dominos pizza instead without being informed of this change. The party was supposed to include soft serve ice cream, but instead the kids got to pick a cheap version of ice cream on their way out the door. Once again we were not informed of this change. Why would they think that was a good idea anyway? I just don’t get it. I wish our experience would have been better. We won’t be back.

Ok so if we are only talking about fun factor for the kids then I would give it a higher score. We had a party package and that’s where the two star rating comes from. We were not allowed to bring in bottled water. I get it they wanted you to buy from their vending machines and concession stand but come on. With kids running and jumping for 1.5 hours and then only have 1 water fountain available? Plus it was uncomfortably warm in the jump area and it was a stagnant heat no circulation. So everywhere I walked all I felt was the warm touch of moist smelly sweat socks. Get some fans or open a door or two to get some fresh air in. They also do not seem to have a place for jumpers to place their shoes so there are shoes lying everywhere with no one around. Their garbage cans were completely full. Now to their defense the place was packed with people but I figured with the owner walking around as much as he was he could have told someone to empty the bins. Calling regular coffee gourmet coffee does not make it so. So again if you are looking for something the kids will love no matter what but will have mediocre service, hot stale air with only 1 water fountain then this is the place for you to have your kids party. Oh one last gripe I find it very wrong that the owner feels that the clearly marked fire lane is his own personal parking spot. Anybody who has been there before will know the owner is there if you see his silver Mercedes parked in the fire lane just outside the place. Ridiculous. This is my opinion agree to disagree.

This place is run down and smells bad!!! They have no management on duty, just some girl at the desk more concerned with talking to her two boyfriend, who by the way do not work here! They charge you for grip socks but if someone would have picked up the phone when I called 10 times I would have known to bring them! I wouldn’t pay 5 bucks too running around this disgusting place, 32 bucks for this dump! You will be out of business very soon! DUMP! DUMP! DUMP!
DO NOT WASTE YOUR TIME OR MONEY AT THIS PLACE!

Fun place to take the kids and you get to jump with them, instead of only being a spectator. They have great music playing. They do need to update their phone answering machine, the info is incorrect and doesn’t match the website.

Website provides incorrect information on hours. No one answers the phone. Blonde older lady extremly rude when driving all the way there at the posted time of opening. Have seen at least 5 other families with small children state the same. Having for children I would think they would at least want to be polite as they lost my business at this point.

Kids had a blast, staff was very nice and helpful with the kids! I wish they kids got to jump for longer then 1 hour though for the price!

Got my hollister coat stolen, slow and staff didn’t really care what I said. Also, two teen girls without the grippy socks (which are apparently so important to wear), were flirting with one of the workers, so I did a few things against the rules in the video you watch, like sitting down on the trampoline and jumping up and grabbing the top of the sides, the worker didn’t do anything.
Water is 1.50 and 2.00, that may not sound like a lot but when the FREE water fountain doesn’t really work it is when you are constantly needing water!
I defiantly don’t recommend this place unless they get lockers, fix their water fountain, get workers that ACTUALLY want you to obey the rules, and care a little bit. Also the police were there last Saturday? Yeah, not good for the age group its aimed for. (5 – 18)
–The 11 Year Old

I had my daughter’s birthday party here and was extremely underwhelmed with the service for what we paid. Just utter confusion at the front, complete lack of supervision/​direction during the party, and completely non-​coordinated pizza/​cake. Even the kids were confused at how slow the 15 year old probably stoned server was cutting the cake. Tonight, my daughter went there with friends, and after it took the staff over ten minutes to comprehend the spelling of her extremely common and easy to spell name to find her waiver, her coat was stolen. She asked the front desk if anyone turned in a coat to lost and found. However you verbalize a shrug is all she got out of that employee of the month.
Completely apathetic high school drop-​out stoner staff. I can only imagine the management/​owner of this place. They charge $ 2.50 for a water bottle and will NOT allow you to bring any in. I spent $ 50 for three kids to jump for two hours, and they wouldn’t allow them to have water they brought. They have a fountain for which they will NOT provide cups, and also the water fountain is a mere trickle. Not sure how they are allowed to have such a poor water fountain when kids are in there jumping for hours on end. I wouldn’t be surprised if someone passes out from dehydration.
Saw some kids without the socks tonight, so check your children for warts!

Kids have a blast. Great exercise, free wifi, comfortable chairs (if you can grab one!). My favorite place (from a parent’s point of view) to take the kids.

My wife and I took our two kids under 5 here on a Sunday morning. The place is actually pretty cool, it made me want to have some fun with the kids and jump around. The place got pretty packed by the time we left at 12:30, word is getting around and the fact that we have a cool place like this in CL is nice.
So keep in mind this is Sunday at 11:30, ie the family crowd, post-​church crowd etc. I did not see ANY groups of teenagers or adults that were there. Yet, the music that was played took me back to high school turn-​about dances. I kid you not, we had to listen to the following song on a Sunday early afternoon:
«Soulja Boy up In da hoe
Watch Me Lean And Watch Me Rock
Super Man Dat Hoe»
Needless to say we were disappointed and quite frankly shocked this type of music was placed. I told manager Bridget and she agreed and the DJ subsequently changed the music mix.
As long as they tailor the music to the audience, I would recommend the place. Save that type of music for Friday/​Saturday nights, or better yet, never play that horrid rap again.
All in all, 4 stars, for a fun atmosphere and a responsive manager and DJ.

Front desk need better management. Kids like this place. It’s big, clean and plenty to do for kids. Problem is their front desk. We been here few times already and each time you have one person working front register while several other staff stands around. I don’t know if this is a rule put by management to allow only one person to work the register, but it is very inefficient. You would have 4 people in party registry area (no parties there) all chatting, one walking around and one at the register. I think the owner needs to put a video system to see how inefficient front area operates.

I looked for a venue to have my 7 year olds birthday party. Being a boy, there are limited selections locally for them. My son begged not to have it at another similar venue due to so many previous parties that he had attended. He was bored of the other place.
I had never been to mega prior to this so did not know what to expect.
Susie was an exceptional help and very friendly and courteous. The venue is large and very clean. There were so many options for the boys to play on. Plenty of room and sitting for parents. I especially loved that the employees enforced the rules and walked around or stood vigilant. Although the play area is not private for the party and is open to the public and other parties, there was no congestion. The party rooms itself were clean and orderly. They could use more lighting in them but they had a decent set up. I also think that they need an intercom for parties to announce when it’s time to go into the room vs trying to round them all up. We had to go find a few ourselves. It’s still in the new phase so I’m sure it will get worked out. Overall, I’m very pleased with this venue and the amount of clean fun available for everyone. Even our 3 year old had fun and didn’t want to leave. I’d definitely go back

Don’t let your child go here. Very scary place my daughter went on a Saturday night. She end up getting her boots stolen on a January night. Also there were police there due to some conflict they were having. Management did nothing to compensate for the lost and never return calls to make it right. Also, I work at a school and many children come injured from a night at Mega. Save yourself, the aggravation, the cost of medical bills and don’t give them your business.

as far as trampolines its fun and clean. has a kinda warehouse feel to it. but it hasn’t been open long. so maybe amenities are coming. some games. but more «waste your money on cheap junk «games.
the staff was ok friendly and semi knowledge of parties and such. not super restrictive on play. so you can have a great time on the jumps and definitely ok for adults!
There is supposed to be a paintball «shooting range» available for play and parties. but zero info on guns or equipment rental or use.
seems like a good place. much bigger than MJ or P I U! has lots of room for growth.

I visited this establishment on a Saturday afternoon with 4 kids, ages 9 – 10.
The outside is deceiving-​did not realize how large it was.
Check in took a while. I was told if your child had been there, the waiver info is in the system. This did not happen for 1 in our group, so I did the form for everyone.
We did the $ 10 for 1 hr, which I thought would be enough time. They do make you purchase socks, which were $ 2 – 3 extra, but can be used on future visits.
I was unimpressed from the beginning.
The dodgeball area looked fun, but if you are going to call it dodgeball, then the employees should explain this to other kids coming in. Or, a parent should mix in and explain to their child just doing their own thing.
The basic jump concept is great. There is another area to just jump and not do dodgeball. There is also an area to jump into a pit, and yet another smaller area for just jumping on a tramp.
There are comfortable chairs to sit on, if you have older kids who can be on their own. If I had younger ones, I would have been nervous bc it was busy and some older kids do not watch out for the younger ones. Young ones would enjoy the Pump It Up Inflatables.
Snack area not opened, but right near it are tables to put your stuff down and/​or sit.
It also said they have laser tag, paintball. I did not look for it, not did anyone at the front desk ask if we wanted to do it.
I did not think security was good. There are several exits and nobody checking anyone out. We did the 1 hr, but were not told when to leave. We did the honor system and left at 1 hr.
One additional comment. The women’s bathroom stalls are tiny.
The kids had fun, but I was unimpressed.

Honestly, the place just opened and is a little rough on the inside, but it is still fun for kids and adults alike.
Like I said, they just opened so there are still some parts that are not finished. But there is a large blow up slide area and about 5 trampoline attractions that are pretty cool.
They charge by the hour. I think it is $ 10 per hour, but I never heard anyone announce when your time was up and no one told us to leave, so we stayed for almost 2 hours.
The kids with us had a blast, the adults seemed to have a good time too.
This place is definitely a case of you can not judge a book by its cover. On the outside you can hardly tell there is a fun park there but there is!
I think one problem they may have as more people discover the place is space. I can see on a rainy Saturday or in the winter this place getting extremely packed.
For now, if you are looking for a good place for your kids to blow off some steam, this seems like the perfect place!