Pearle Vision

The manager Gaylord repaired my glasses for me for no charge. My glasses were bent when I came in and they were like brand new in five minutes! This complimentary repair was only worth five minutes of their time, but meant everything to me! Excellent service.

This place is absolutely the worst. I had an apointment today at one and wasn’t seen till 3. They kept telling me there were two ahead of me still and they were running behind. I overheard multiple people here that all had apointments and they all ran late and were not taken in order. They had a binder of my insurance info and the guy I was talking to who worked there joked and said something about how it hadn’t been updated since 2013! Not professional at all! The eye dr was good once you actually got to see him and the frame selection was good too. It also seemed impossible to relieve any of the «special offers» on frame prices. I heard a bunch of other people there in the two hours I waited all get denied the offer. What a joke. Never returning! Others said they were calling to complain and a lady came in before I left to complain about her prior experience there too!

I left here this evening feeling totally baffled. Found cute glasses and ordered them and felt pretty disgusted with how much I paid… ($ 430) With a %50 sale?! I do have «special» eyes and need a specific type of lens for my glasses that is typically more expensive. However, I wasn’t expecting to be charged for things like «pearle plan» and «an eye glass cleaning kit» without my permission or consent. When I got home and saw that I have also been charged higher than quoted for my frames it put me at «angry» level. It’s pretty disgusting how they’ve already got me spending over $ 300 for glasses and then decide to add more charges and just swipe my card. When I called this morning the manager explained my bill to me. Something she did not do when I was there. She said that the bundled package made my other services cheaper, which I could see now. Still, as a first time customer I think they should do a better job of explaining services and charges to you. I think I would purchase frames but not lenses from here again. The frames were decently priced but I’d rather go to Costco for the lenses and save like $ 200. Finally, once I received my glasses they had adjusted them and bent them so it looked like I was walking in a fishbowl. I had to go back three times to get them adjusted properly. Also, never got that glasses cleaning kit they charged me for!

Just fantastic! Professional, helpful, knowledgeable staff. New designer eyeware… always the best selection!

I purchased 2 pairs of glasses here, one was a pair of sunglasses with polarized lenses. After a year, the lenses developed bubbling. I took them back to the store and they were nice enough to replace the lenses. After another year, the same problem, pinpoint bubbling on the lenses. The salesman asked me how I was cleaning the lenses, and tried to blame it on me wiping them without the liquid cleaner. Then asked me if I leave my glasses on the dashboard (I don’t and I park in a garage most of the time) and tried to blame it on extreme temperatures in the car. They did not stand behind their product. I do not recommend them.

Our Grand-​kids were at our house when an minor incident happened, and my grandson’s glasses broke the night before his parents were coming to pick him up to go on a week’s vacation. My granddaughter was distraught as she felt that she was responsible for them breaking. I ran to Pearle Vision in Crystal Lake and Tony met us. He immediately reassured my granddaughter who was still crying pretty hard that he would be able to help and get things right before their vacation. He was not kidding. Not only did he take amazing care of us, he figured out the most inexpensive route we could go while still having things perfect. Jon in the lab (I feel as if he) dropped what he was doing and jumped right in to do his magic on the broken ear piece and came out with the perfect glasses by replacing both ear pieces. We were only in there about an hour, and that entire hour I feel was focused on us and making things right, while getting the grand-​kids engaged and calmed down. Pearle Vision, Tony & Jon won my business over permanently. Thank you for much an above and beyond customer service!

Picked up my new glasses today and I have to say my experience has great. Tony was truly professional throughout the entire transaction.
I recommend this business

There’s a reason I’ve been doing business with them for years, and my recent experience is a perfect example of why:
The spring/​hinge on my glasses broke. I had an old, identical pair that were broken, but I was able to use it for parts. I couldn’t get the screws back in though… When I arrived there they had just closed, but they were nice enough to open the door for me to see what I needed. Once they realized it was just a quick fix, they let me in and helped me at no charge!
Previous to this, when I was searching for frames, I had a designer name that I really liked. There were several frames I found online that I liked but wanted to see how I’d look in them. They ordered ALL of them for me to try on before purchasing!

Amazing place. I woke up with a swollen eye. Had 2 hrs before I had to go to work. I went in There as, this is the closest place to my home. They did everything in their power to get me in. We discovered plastic in my eye. Whole staff was super friendly and nice:) they were so busy and they really cared about all their customers. I recommend this place very highly!!!

The owner is such a great guy! My family loves going here.

I bought frames and glasses 13 months prior when the frames broke at the flexible hinge I went to get a replacement frame I had checked on line and saw I could buy the exact frame for 55 dollars
these guys wanted to charge me 199 dollars, plus a fee to change the lenses! I told them I had a lower price, and thr girl said they price match so I showed them on the internet they would not match it would not even accept an offer of 100 dollars
its bad enough that they wont stand behind the product, they overcharge you for repairs as well. then they wont keep their promise to price match, even with a reasonable upcharge for being in stock
im never going back

I saw Dr. Paschalis today and he was great! I appreciated the time he took to explain the different tests and what they meant for my eyes. He listened to my concerns and was very kind.

ZERO stars for this place. I joined Unilocal to warn others; run, run away as fast as you can! Please do yourself a favor and drive the ½ mile up the road and give your business to Visionworks. They are far superior as far as customer service, selection and price. I don’t even know were to begin to describe the miserable experience I had at Pearle Vision in Crystal Lake. With the exception of Steve, my interaction with the staff was unfriendly, patronizing, and utterly inept, actually mind blowing to think these people get paid to screw up, PEARLE, it’s time for some reviews at this location! I should have known to go somewhere else when the woman next to me looked at me as said «good luck» when she left the store, visibly unhappy. Trust me, they could care less about you as a customer, all they want to do is sell you things you don’t need, that aren’t covered by insurance or are included in some bundle that you don’t even have the choice to purchase. By the way, you HAVE to buy the lens cleaning kit, wanted or not, go figure. The manager openly admitted to forgetting to resolve my issue then he forgot he admitted said screw up taking no blame at all, and somehow a mistake made by the lab became my fault. Go figure the lab messed up and the manager dropped the ball and it was my fault, I guess this is their version of customer service. Satisfaction is not guaranteed and the customer is not right at this place. Read the fine print, there are no refunds, no matter how many times they screw up. It took months and multiple attempts to fix the problem and the glasses still weren’t correct but get my money back no way. If they had fixed it on the first, second or even third attempt I would have left it alone but it was maddening that after almost 3 months and no resolution I was stuck with glasses that I have to make do with. I guess at this place you have to let them play at making glasses until by a fluke they give you something passable. Please, as a public service heed my advice and take your business elsewhere. This review is not done out of malice rather I am an average consumer, who works hard for her money and doesn’t ask for much except for a product without flaw and at best neutral treatment with my transaction. What I received after multiple attempts was a sub par product, and a truly rotten experience, so bad in fact it prompted me to leave my first on line review. There are many other options out there for eye wear and your eye health and ability to see properly is far too important to leave up to a sales associates in a lab coat whose only concern is what they can sell you and trust me, who could care less about you and your vision. Think about it, this is your ability to see, who are you going to trust with that. While you’re at it do some research on Luxottica and you might think twice about where and how you spend your money.

Very Poor Service.
I went it on my lunch hr. to get my eye and contact exam. I told them I will be coming on my lunch hr and I only have an hr. they said we will be done in 30 mins so should be no problem at all. Took them 45 mins to do just the eye exam. Had me take test that were completely unnecessary and charged me for it. When I questioned it, they said– that’s their policy not to provide refunds and test are for my benefits. Here is a though– Explain what the test are for and go over the results w. your patients.
Sat down to get frames, finally picked a pair out. and bill was for $ 288. she takes my credit card, tells me she is going to bill me $ 288.00 comes back with a bill of $ 388. I asked why. she says oh well, you have to pay for this and that. and your insurance didnt cover this and that. But look all the savings your insurance provided. I told her to refund it. I DO NOT want anything from there. $ 126 later for eye exam i got glasses from Sear Optical for less then haft the cost of what Pearle Vision was charging me. I had to call 10 times to get them to give up MY own records that I am entitled to since I paid for them. Every time I got the same answer «I have to check with the Doctor» and they forget about you. STAY AWAY folks. these people suck. Management sucks as do the doctors.

Arrived early for my appointment and was told the doctor was running 10 minutes late. Close to an hour later, still no doc. Left without receiving an update or apology. Frame selection is poor, staff unfriendly and doc is a no show. Fail on every level. Avoid.

The Doctor is okay, but they seem to try and hard sell a bunch of other incidentals not covered by my insurance, and you just can’t get a cheap pair of glasses they have to push with better lenses, protections and other stuff, I just want to go in get my test get my glasses and leave, I don’t want someone selling me a bunch of unnecessary Bull
The scheduling on line is very good though,
If you do not have insurance this place will cost you an arm and a leg, I have insurance and the glasses are still expensive, If I go here again I probably go just for the test and go somewhere else to get my prescription

The optomitrist was fine, and the price for the exam seemed ok to me.
A salesman showing me frames was very nice as well.
But after that — I felt like I was at a sleazy used car lot.
I get an email, instructing me to put my next appointment on my calendar. I didn’t make (and don’t want!) another appointment!
I did go back to look at glasses — the prices were really REALLY high. Like, 3 times as high as other local stores. Sure, designer frames should cost more, but their lenses were perhaps 4 times the cost of other stores.
Then, they say if you have medical insurance (which doesn’t cover glasses) they’ll give you a «courtesy discount» of 35%. So… they punish people unfortunate enough to not have medical coverage? Wow.
When I tried to leave, I was grabbed by a manager type, who desperately tried to sell me something. All of a sudden, things could get much cheaper. Very very hard to get out the door.
Outside (having finally escaped) other customers who were leaving joked with me, about how hard it was for me to get out of there.
Unless you like spending way too much, and enjoy high pressure sales, go elsewhere.