T-Mobile

I had to leave 1 star because there was no option to leave no star. T mobile as a company sucks. They have the worst customer service in the world. They are rude they talk down to you. They are liars and thieves. It has been over 1 month and I am still waiting for my refund. They are very happy to take your money even when the account is closed they took money from my checking account. When I complained they said I would have to wait 30 days while they did a review. Review what, review that they stole money from an account that was closed. I call them everyday and yet to get my money back. Please please do not use T mobile. Unless you like getting ripped off. The prices you pay at T mobile are NOT less than Sprint, AT & T or Verizon wireless. Do not be fooled. The actual service sucks. I get no service at my house and a lot of dropped calls. DO NOT USE T-​MOBILE

If I could give this store negative reviews, then I would. They are absolutely horrible. The staff is not trained properly & very unknowledgeable, the manager does nothing but sit in his office all day, even when there are multiple customers waiting to be helped. Doesn’t matter what time you go into the store, you wait for over 30 minutes to be helped. I switched from Verizon to T-​mobile back in September because it was significantly cheaper & the saying «you get what you pay for» is more than true in this case. I initially ordered an iPhone 6, we did the whole thing over the phone. We received our phones on a Friday night & took them into the store to have them activated on Saturday afternoon — not having even taken them out of the box yet. When I got to the store they convinced me to upgrade to the iPhone 6s free of charge. Great, I did that. It had been out all of a week so I thought that was a good deal. Well, the girl who took care of me did everything WRONG. Because of that — I am now paying for the iPhone 6 which I no longer have because the store was supposed to send it back, on top of the two phones we have in our possession. I have to call T-​Mobile now every month to have adjustments made to our bill & even then it isn’t that helpful, because we are still paying significantly more than what we signed on for. All because the girl who helped us couldn’t do her job correctly.

this store is horrible. Everytime you go in there, there’s only 1 person working and lines of people, and the manager is usually just sitting in the back doing god knows what. They forgot to give me a sim card when i was there. I had to get my final bill from another company which took weeks, highlighted the ETF fee and gave them all the info to make sure they didnt f*ck it up, and of course 3 months later and t mobile has no record of them sending it in. The number is disconnected on purpose.
stay far away from this sh*thole.

I’m trying to write a review on corporate, but this option came up first, if this is all I can do, I hope it helps.
I recently had a problem with my iPhone 6, activation lock — and after canceling my home phone, an activation lock kinda leaves you stranded. I went to T-​Mobile store as I had no option. Technically this was a me and Apple issue, but Derrik Matusek at the local store made some calls, and stayed on his personal phone with me and Apple for over thirty minutes to get the ball rolling, activated an older phone for me the next morning so I could at least make calls on my own, then got my iPhone back up and running when all was cleared up with Apple. I couldn’t have done it without his help, right now he’s my favorite T-​Mobile employee!

I needed some help with some information on my phone plan. I walked in about 12:15pm it was lunch and I was greeted with very little enthusiasm. It seemed like they did not want to interrupt their lunch or internet viewing in order to help me. When someone did help they did not listen to my questions and ended up not helping me with what I needed to know. If you’re looking for poor service and a bad attitude this is the place!