P.W. Stilwell

Replaced a garbage disposal for me on a Friday afternoon. Immediately after they left, I noticed the kitchen faucet would not turn off properly and was leaking. Called them (but they were closed) to report this issue and leave a message for someone to be in touch with me on Monday morning. No one called me Monday morning so I called them to inquire on this. I was told (by the owner) that since they didn’t touch the faucet (only replaced the garbage disposal) than they would have to charge me to come out and fix. I disagreed as the issue with the faucet was never an issue until they were there. Way too coincidental for me. Reluctantly, they agreed to send someone out but if they discovered it wasn’t caused by anything they did, they would charge me. Only problem — they close at 4pm and refused to send someone after 4pm. Well guess what — we have jobs and are not home until after 4pm. They were not willing to accomodate us at all. Very disappointed, and 100% convinced this leak was caused by them. I have never had a leak like this before, so the fact that it decides to show up after a plumber just spent an hour and a half in my kitchen is awfully suspicious. Will not ever be calling them again and not recommending them to anyone.