BJ’s Restaurant & Brewhouse

Yucky service. Ended up with a tummy ache. Waiter blamed runners for our food being delivered cold. Bad.

Their service and staff I think needs to take some type of personality and customer service courses. For over an hour, no one came to our table to check on us or see if we needed anything. Any items ordered were done because we walked to the bar and got it ourselves. That’s so unacceptable. I saw over 20 servers there too. This is why I am sticking to the Woodland Hills BJ

On 3÷11÷16, my «curbside» pizza was incorrect… The young lady asked if I wanted her to make it over… Because I was pressed for time, I declined and she advised that she would replace my pizza whenever I came back…
Forward to today, I call to place my order thinking that they would be able to reference this «credit» by my name or phone number… I get lovely «Eugene»… He was the epitome of «NICETY» aka sarcastic, rude and patronizing… He wanted me to go through my call list and provide him with the exact day and time I placed my order and hung up while I was speaking to him not once, but, 3 times!
What did I do? I went through my At&t app and found the exact call and provided the information…
He replaced the order however, I’m afraid to eat it because he was such a JERK!!!
I’m waiting on their corporate office to call me back!!!

I had a great experience with Charles last week. My girlfriend and I came in craving good burgers and wedge fries. She got the Chili Burg and I went with the Hickory Brisket. Her fries came out wrong but Charles fixed it right away. The Burgers were great and the wedge fries were everything I remembered (though they could have been warmer). After a small debate we said no to a pizookie but immediately regretted that decision as we made our way toward the door. As if he knew, Charles stopped us on our way out and presented us with a mini pizookie wrapped to go. Wow.
Legendary Service!

The food I ordered was bland and overpriced (a bowl of chili and a small salad with mushrooms and asparagus pieces) but our waiter Jose S was phenomenal. He was able to remember everyone’s order without taking anything down and some of us had had special requests. He was also fast and very friendly.

Tiffany was great! She pointed us in the right direction and prevented us from ordering way too much deep dish pizza lol… We got the 2 for $ 25 deal with Caesar salads, spicy Hawaiian pizza, and chocolate chip pizzookie. We also got a beer sampler with brew house blonde, dos Equis, piranha IPA, and tatonka stout. Everything was pretty good and reasonably priced. It was still a lot of food, so we left with leftovers. He enjoyed the blonde and the dos Equis because of fresher, lighter flavors. The piranha had a rather bitter aftertaste, but it had a good overall flavor. The tatonka had more of a coffee taste than other stouts, but it went down pretty smooth. Overall would definitely recommend this location.

Pretty large pub restaurant at one of the entrances to Westfields Culver City. I happened upon this establishment on my last day in LA with a number of hours to kill before my flight back to Australia. The NBA play-​offs were on so this place was more than suitable with their numerous large tv screens. I asked to be seated at a table with a clear view of a tv and the hostess happily obliged.
I ordered a drink and a serving of Sriracha dry rub buffalo wings. These were spicy and well fried with the outside crispy and the inside still moist. I would suggest not rubbing your eyes while eating these as the dry rub is very spicy.
The place was doing a pretty good turn over however I was never rushed to finish up and I was able to sit and enjoy the entire basketball game before moving on.

I am a fan of the BJs in Torrance, but since I live in CC, this location is way closer. However, I probably could’ve driven to Torrance and back in the time it took for me to order and get my meal from this place! Slow service, until it was time for us to pay – then all of our sudden our waitress was passing by every other second. Finally she announced that she was leaving so could we pay now and then stay as long as we needed. How convenient. Saw her 15 minutes later and she was still serving so I’m guessing she just wanted to be sure we were good for a tip (which we were, even though we hardly saw her, got no refills and had to clear the dirty plates ourselves). Mind you, this was around 2pm during the week– definitely not rush hour. Subpar food. I will not be back.

Just your normal run of the mill BJ’s. You can’t go wrong with anything on their menu. Salads to die for. Our waiter was pretty awesome too. Don’t like crying babies? Then don’t come here. They lose a star because I had to wait 15 minutes before getting seated, when many tables were open. I don’t like wasting my time

I wish I remembered our waitress’s name, but she was amazing!!! We came here for lunch on a Saturday. Wrong move we did, because the mall was packed and we had to park in the parking garage which was already filled with traffic. Womp! We waited about 15 minutes to be seated. I really can’t remember our waitress’s name, but she was helpful and friendly and gave us a complimentary pizookie (I hope that’s how you spell it). I ordered the honey sriracha brussels sprouts. This was amazing! I even tried making it myself (it was good but not as good as this). My fellow eaters all ordered piadinas. They said it was good. Because it was my sister’s birthday she got a complimentary pizookie. We ordered the new monkey bread pizookie to join in on the fun. The monkey bread pizookie was great! It was an overall great experience.

…
6pm– we sat down and ordered ahi poke and a jalapeño crispy burger. They brought the wrong type if fries and wrong burger. 6:45pm. Food just came and waiter said he will deduct the burger. I asked for check. Check has burger in it. :/

There have been plenty of visits I’ve made here with friends and close ones. Not all my visits have been excellent and because of that I give them 4 stars. This review is my overall experience adding up last nights, and my past visits to this BJ’s. My boyfriend and I usually come in around night time due to our busy work schedules, and the restaurant is always busy. The wait isn’t very long at all, 0 – 10 minutes the most to get a seat (except weekends it’s a bit more busy than week days. The service is 4 out 5 times EXCELLENT! Waiters ask us if we need refills, and get us our orders correct 100% of the time! I usually start of with a chicken tortilla soup which they bring out fresh and serve in front of you. Then we get our deepdish pizza with no tomato chunks on top (normally they put tomato pieces on top of the deep dish), and a side order of thin cut fries and/​or mozzarella sticks. Afterwards our waiter comes back and we order a pizookie. Now, the pizookies come in two different size options: 1= a «regular sized pizookie» which is about 6″ I believe, or 2= a «Pizooke Trio», in which you get to choose 3 tiny different-​flavored pizookies of your choice. Full tummies call for a regular sized pizookie (for 2 people to share) and you can ask for half and half flavors! My favorite is their Oreo flavor and my bf likes their White Chocolate Macadamia Nut, which means it’s a win/​win for us! Prices are reasonable, and there is a parking area located right outside, or you can park in the mall and walk all the way to it!

The customer service is great, but the food is pretty overpriced unless they have the $ 20 special.

Well… went to bjs tonight for my granddaughters bithday.
The food was good, actually I had the Quinoa Salad
And it was fantastic. But the svc was the poorest svc I
have ever experienced… I asked for two checks and it didn’t come that way. she never took the dirty plates off the table.
We would ask for something and it took forever to get it. she literally said I forgot… Rediculous…just the lousiet
SVC I have ever experienced

Terrible experience!
I looked at Unilocal before coming here, and discovered the «Buy one get one free» entrée, so when we sat down– I asked our server if we could use it. About 10 minutes later, our server came by and said the 2 for $ 20 offer was not valid until next month… Which wasn’t what I asked him about, so after explaining to him again about the BOGO offer, it took him another 10 min or so until he came back and said the offer was still good. We ordered our food, and waiting for around 30 minutes before asking our server how much longer it was going to be. He said they were just waiting for the pizza to be done… So my husband requested that the food that was ready, could just be brought out to the table (we were all very hungry) Anther server came by shorty after and dropped off 3 of the 4 entrees ordered (including the pizza) and the entrée I ordered: fries were cold, which was fine… I was hungry so I dove right in… My husbands entrée: pizza (requested no tomatoes) came out covered in tomatoes. He told the server, and the server took it back to the kitchen. About 5 min later, the pizza comes back to the table, with some tomatoes still on it. Clearly the cooks tried to pick off all the tomatoes, and just send it back to us, which is so disgusting– I can only imagine their fingers digging through the pizza, gross! So back to my entrée… I was halfway through my sandwich and happened to look down to a giant black curly hair coming out of the middle. Appetite completely lost and at this point, so I went and asked the hostess if I could speak to the manager. She came back and informed me that the manager was busy on a phone call. We waited another 10 minutes until my husband got up to find the manger. At this point– we just wanted to get out of this hell hole! Finally we spoke to the manager, and let him know about our entire experience. He said he would take care of the bill, and was very sorry.
I would never in a million years visit this location again, and it’s definitely put a bad taste in my mouth for BJ’s in general

We were so hangry and was passing by the mall so decided to try this BJs. Btw, this is my first time ever to try this chain.
Maybe it’s a hit or miss with such a low stars review. We had a pretty good experience that I believe it had a lot to do with our waitress. She was very busy but she kept coming back to our table and made sure our water was filled and we were fine the entire time!
We ordered the soup & salad (lunch all you can eat! Yay) and the soup was clam chowder for $ 8.50 and mini pizza & house salad for $ 7.25. The pizza is one topping beside the cheese and tomatoes so we opted for sausage.
To our surprise, the chowder was delish, and the mini pizza was cooked just right. With good food and service, I had to give this place 5 stars with one minus star, parking. Not only it was confusing and it was hard to find a spot. So this BJ’s is recommended!

Food was good but drama was crazy. So… the place is full, some sort of commotion occurs outside and spills inside. The dude is bloody and yelling at everone, challenging them to fight. Culver City’s finest arrives and it’s on. The dude is fighting and it takes 6 to take him into custody. Patrons run out on the bill, total chaos. Waiter was fast and excellent. Got us beers right away. I ordered the jambalaya and my son ordered a oizza. Excellent on both. We had the siracha baked Brussel sprouts. Iksy, I’m not a fan of Brussel spruots, but they made them taste really good. I’ll be back again, for the food, but not tge drama

Yes, I know. BJ’s is your typical chain restaurant that serves up American favorites, including deep dish pizzas, salads, sandwiches, pastas, steaks, baby back ribs and a gazillion other things on their menu. Plus, you can have beer – lots of it. Yay. They are not mind-​blowing.
Honestly, it’s a good place to go for BJ’s Famous Pizookie. I like the original chocolate chunk cookie with vanilla ice cream, but it’s hardly enough for me to share. I definitely think they’ve shrunk over the years. But what can you do?
Overall, it’s an OK place for a little appetizers with the group to share and drink some beers on tap. I usually get a flight, but again they are run-​of-​the-​mill beers nothing too impressive. Probably won’t frequent this chain restaurant except for every once in a blue moon. Oh well.

I’ve been to different BJ’s locations and I’ve had a good experience at all of them except this one. I called ahead to make a reservation but as soon as I got there, they told me that they were setting up the table. Turns out, we have to wait a whole 20 minutes for our party to be seated. So then, what’s the point of a reservation? And it takes 20 minutes to set up a table? I don’t think so.
When we were seated, it took a while for us to order because our server didn’t come around till 5 – 10 minutes after we were ready. On top of that, our food literally took forever. We were probably waiting a good 25 minutes for our food. Luckily, I managed to down 2 beers in the meantime. I might as well make use of the downtime.
Usually when I go to BJ’s, I always order some variation of the deep-​dish pizza. I love the thick dough, as opposed to thin crust pizza. This time, I got the Gourmet Five Meat — medium size. What first irked me was the fact that the pizza wasn’t properly cut! They didn’t cut it «deep» enough!!! We had to spend the next couple of minutes cutting it ourselves. Somehow, the pizza this time wasn’t up to par with my experiences in the past. It might have been due to the cold temperature that the pizza came out at. Not only that, I don’t think the pizza wasn’t properly made… Let’s just say the people who ate the pizza spent some time in the bathroom. TERRIBLE. I mean the pizza had plenty of toppings, just not worth the end result…
Fix the service and chefs.

Rating: ²⁰⁄₁₀₀ pts
BJ’s is a chain restaurant/​brewery that appears in a lot of malls and shopping areas, and thanks to a recent company dinner, I can say I’ve been to several locations enough times to form my opinion on them. Since I don’t drink alcohol, this review is based solely on their food, which, on the whole, I find to be quite deplorable.
Their signature «deep» dish pizza is a pretty sad affair. Though you may be tempted to order it, don’t expect anything fancy. The cheese is rubbery, tomato sauce is absent, and it has a shocking reliance on low quality, high sodium toppings. It mostly «deflates» soon after being served, becoming more of a «kinda thick» dish pizza. This $ 20+ dud tastes like freezer food. Actually, I’m pretty sure it is.
The spare ribs are almost tasteless, and the NY steak is overly tough. The best dish I’ve had has been their Parmesan Crusted Chicken. Though it is by no means phenomenal, coming in a light, lemony butter sauce, this was the only dish of the bunch I tried that I could actually chew without my internal «dangerous substance» sensors going off.
For dessert, their menu touts their «pizookies». Although the concept of combining a pizza and a cookie sounds amazing in theory, in practice, it’s as disappointing as it is a clumsy portmanteau. They’re overly greasy, diabete-​causingly sweet, and furthermore, not much resembling pizza. It’s just an oversized cookie in a pizza pan with ice cream scooped on top. Pizookie? More like «fiascookie». (See, I can make bad portmanteaus too.)
But I hate to be completely negative, so in fairness, here’s their good points.
The servers are pretty awesome, typically being cheerful and attentive. Too bad service tends to be sllllooooow as hell. It’s not really the server’s fault, though; try as they might, this place is just too huge to swiftly make the rounds.
Most of the food is utterly diet-​destructive, but the menus clearly state the caloric {mega}load of each item, allowing you to be strategic with how to deal your damage. Also, they have an «enLightened» section of the menu, which has some semi-​healthy items to choose from.
They’re open late, and apparently have a lot of beer choices, if you’re into that sort of thing.
I was willing to give them 2 stars, but took one more off considering their prices. Overall, you’re paying for way overpriced freezer food. But hey, if you’re here for their bar, you may not even notice.
I don’t know what «BJs» stands for, and I’m fine with that.