Dunn-Edwards Paints

By far the biggest waste of time! Insane when you into a paint store and first off all its sterile in there and sales people wear ties. The place is empty except for one woman and myself, there are 3 people in the back mixing paint, 2 in some glass offices and 2 on the floor. One cashier is busy answering the phone instead of giving the walkins priority! She continues rambling on the phone and then yells out to her coworker every damn question she is asked across the room. The guy tells her hey can you help him (meaning me) and she responds with hang on im answering the phone. What??? Im about to spend $ 450 dollars for paint and this is how im treated? I literally waited for 55 mins before I was helped, she rings me up and says nothing so I wait, and wait and wait some more! Until a mixing guy says what are you waiting on and I say um my paint the sales girl walked away and said nothing. He says under which name so i say my name and he looks it up and says ok i mix it up for you. I wait another 15 mins and finally I hear here you go sir, I say where is my primer? he says oh she didnt tell you? its stock you just grab it from the shelf. I say how do I know what i bought? he says its on your receipt so there I am looking all over for the matching sku from my receipt. This is hilarious! Dunn edwards is a pretentious joke of a paint store! lmao!

I contacted the store mgr who not only refunded me for both quart cans but replaced it with a gallon can at no charge. They went above and beyond to ensure I was a satisfied customer.

They never open on time. Even though there might be 4 to 5 employees none of them try to help you. Although they do have a very clean store but their service sucks!!!

Great paint but childish service at this location the last five times I have been in. The services at the Hollywood store is way better.
They have a ticket number system for handling customers in order. Do they use it? No.
And today there computers dumped. They were doing everything manually. It would have been courteous to call that out and let people know about every five minutes this fact; that there would be a delay. I would have gladly left. Did they tell their customers? No.
Mental midgets on parade.

I have visited this store several times now, as a general contractor. I am in the store now at 8 am and there is ONE person attending to the customers. Te line is 8 people long an I have been here for 30 minutes. It has been like this everytine I come in here. One of the customer just asked the clerk «are u the only one here?» To which he replied «yes». Wow, 8 am, painters ready to go to work and one person working. I strongly suggest not to come to this location if you don’t have 1 hour to spare standing on your feet! Terrible.

I will never buy paint anywhere else again. Not only does Dunn Edwards have the best colors and great paint but my customer service experience today was amazing. I bought 4 gallons of paint and once I got it home and on my walls a hated it. I brought it back this morning and Eddie worked magic, remixing it until it turned into something I loved! I really thought I had wasted $ 140 worth of paint. You don’t get that at Lowe’s, people.

Walked in, asked for «something like Espresso Cream» colored paint that «looks like it belongs in an apartment.» Guy smiled and asked if I meant, «Swiss Café» and he was right! Yayyy. He also asked how much paint I’d need and what finish I’d like, suggested the tiny can (to fix up my botched shelf-​hanging job), and went in the back to mix my paint.
It took maaaybe 15 minutes for my paint to be finished. Cheap price (I think it was $ 7 for my can?) and no hassle. Great place. I’ll definitely be back to get a semi-​gloss to cover up my sloppy hair-​dying event that went on in my bathroom.

Getting paint can be a grueling task, but I has a great experience here. The man who helped me get my 8 gallons of paint was named Sonny. Sonny was friendly, helpful, and got my order much faster than I anticipated it would take. The store is well staffed, spacious, clean and has good parking too.

I received perfect customer service at Dunn Edwards. I ordered 35 galloons of a specialty color and realized after it had been made that it was the wrong color. James was extremely helpful and was able to help get the problem fixed in no time. It is hard to find great customer service these days, and James reminded me how great customer service can be. He was helpful and knowledgeable about the products and had a fantastic attitude.

We do business because of real estate properties. We love this place because of the tinting staff. Gary the Commercial Tinter is a true professional. He will make a book for you to keep your colors in a file if you ask. And then, he really goes out of his way to make sure that the colors matches. He has special hours so call ahead to make sure that he is there if it is a commercial job.
Then there is of course all the salesmen, especially Sonny who always is very helpful in filling out the orders. I suggest that you call ahead for «Will-​Call» to place your order.
If you are in a rush — then do not go on weekends or early morning when the contractors are there. Yes, staff is short handed and slow due to cut-​backs of salespersons (one of which always has to answer the phones) which it seems that the corporation is saving money on less staff which is really sad but true in these reviewers.
But the quality of the paint, especially the custom paint is quality is durable. Properties since 1983 have still lasted the paint job and finally needs painting on the trim. But the exterior walls of the stucco are still GREAT!
I’ve gone to Home Depot and that quality of color matching is HORRIBLE not to mention when Home Depot tried to match a Dunn Edwards paint color — it was so off that I had to throw it away ! So unless I am using White then the big box hardware stores are OK to use but not durable in the long run — but I use custom colors which are perfectly colored and tinted by Gary and the other tinters.
Dunn Edwards Paints — way to go :)

Stopped by here to pick up some booklets to help me choose a paint color. Did not speak to anyone as I walked in and the booklets and color slips are near the entrance.
Place itself looked spacious, few customers (Saturday around 11am). Although I am sure Sherwin-​Williams has as many colors as Dunn Edwards, you wouldn’t think so from the booklets Sherwin had. DE does a better job of showing various paint colors in their booklets and thus I ended up choosing to buy paint from them.

I like it! Of course we all have to go to Home Depot and Lowes sometimes, but when you just have a painting project, it’s nice to stay focused and come here. Clean, spacious, the lady that helped us was friendly and knowledgeable… The only thing missing is maybe another person on the floor to help out would be nice, and some of their paint sample chips need restocking.
If you have something specific coming up that you need to paint, just go on in here and by the time you leave you will be taken care of and ready to start.
As for the quality of the paint itself: I love it. We painted our garage with this brand many months ago and it is still perfect. I will probably exclusively use this brand of paint from now on. We did the interior of our house with Kelly Moore which alternative people just can’t get enough of (low and no VOCs are pretty cool) but kelly moore paint gets fucked up way faster than dunn-​edwards. I apologize for not running a consumer-​reports study on the paints scientifically but anecdotally I must tell you dunn rules, behr and kelly is fools.

So my contractor told me late in the day that he needed paint for the next day and that he didn’t want the junk from Home Depot, he sent me here. It is NOT close to my house, but they have tons of color choices and clearly mostly handle contractors. (The store is full of guys in all white painter garb that are making large orders.) I did have to take a number and wait to be helped, but they were very busy. When I did get help, Jose was really great, he took the time to discuss my project with me and made recommendations on color that really helped me. My contractor was happy with my choice and so am I.
I will get all of my paint here from now on. I previously bought all my paint at home depot where you will wait typically 30 minutes or more to get your paint mixed. So anywhere you go be patient, but the service I got was worth it. The paint from home depot keeps peeling off the wall as well. JUNK.

Just moved to the area, so we have lots of painting to do. Found that Dunn Edwards by far has the best paint, so headed over to this store with color swatch in hand. When we arrived there were 2 sales people in the store and one other customer who was looking at all the color samples. We went up to one of the registers to get help. We stood there for almost 10 minutes while the guy keyed in some other order. Couldn’t he wait until there was no one who needed help??? When he finally acknowledged that we were there, we asked for some paint and handed him the color chip. He said that they couldn’t match it but would mix something close and it would be ready in almost a week. Almost a week to get paint that isn’t even the color I want??? No thank you! And I waited all that time just to turn around and go elsewhere… awesome.