Enterprise Rent-A-Car

They always go above and beyond to give me the best service. Efficient and high quality customer service every time!!!

This Enterprise is a small rental facility but the service is extraordinary thanks to the new manager, Fabio (a young Latino man), who has excellent communication skills and is customer-​service oriented. He went to the extra mile to accommodate my needs. In one case, I needed to return the car early but the office didn’t open until 8 or 9am, so I was allowed to drop it off at another location. I will definitely continue to rent from it. Ask for Fabio – he will take care of you.

I have made my reservation online .The lady — Jasmine came to pick me up at my hotel –thanks– and my car — Camaro convertible was ready. it took 3
Minutes for all paper work and my one week enjoyment started. when I went there to return my car also there was a very helpful gentleman — Sorry
I forgot his name — finished all the paper work and gave me a ride back to
My hotel. Thanks guys I will be back.

So my transmission went out and my dealer sent me here. I had to have a Chevy per the dealers request since they were paying for my car rental. They only had a Suburban and it was too big for me. They got on it quick to find me car and the one they found was filthy. They did everything they could to make sure everything was right before I left the lot. And for my «inconvenience» they gave a free fill up of gas. The customer service was superb. It’s a very small lot but you can’t beat great customer service. I appreciated HOW they did their job to make sure I left satisfied. I highly recommend them as a rental car choice.

I’ve had to rent a car from this location on 3 separate occasions but my most recent was just last week because my car needed to be worked on for a few days. Everything went off without a hitch on their end, but because my car dealer fucked up big time with communication amongst themselves and had to order a part for the repair I ended up only having the rental for half an hour. Yes. Completely ridiculous. But the employees here were great, I got a full refund upon my return and lots of well wishes for the BS situation with my dealership. Thanks enterprise and everyone working that day for making things even a little better! :)

This is a bizarre location. The power steering went out on our minivan, of course the day before a planned trip. We went from Enterprise to Enterprise trying to find a car big enough to seat all of us. This is a very very small lot, and it looks like some of the cars are luxury too, so that further eliminates the renting pool for us normal folks.
We arrived and were helped by a very nice, but new, associate who arranged for us to rent a larger vehicle. However, when we went inside to pay, we were informed by a different associate that because we were paying with debit card, we were only eligible to rent a standard-​sized vehicle, which was not the policy at the other Enterprises we visited that day. We were happy to pull up a bank statement to show proof of funds. One associate (not the one who originally helped us) said to the other, ‘What’s [manager’s name] policy on this.’ The other girl replied, under her breath, ‘It depends.’ So the other girl goes to ask, and the manager, without meeting us, only seeing us from afar, denies our request. This associate returns and says, ‘Sorry, it’s not us, it’s corporate.’ Corporate? Hilarious considering there’s a big poster on the wall stating Enterprise is different because it’s a FAMILY-​OWNED business.
Anyway, were were in a pickle, so we rented from them because they literally were the only people who had a car to rent on a Friday afternoon. The car had damage to the front bumper, which they noted. The car served it’s purpose, though it was a bit of a clown-​car like experience.
I don’t really understand the whole kneel at the alter of the credit card. Is it a proxy for my credit score? Is it because you like the ability to, should the need arise, charge my card whatever you want and not be limited by debit card restrictions on what you can charge? Whatever. Thankfully, I don’t often need a rental and I’m wealthy enough not to need to rely on credit to get by ;)

People complaint for stupid stuff but I being several times and I always been satisfied with everything

I don’t understand the low reviews! Amazing customer service and all around a GREAT experience! Seriously made a rough experience (having my catalytic converter stolen) actually enjoyable. I even got a great brunch recommendation from the wonderful woman who helped out.
¹⁰⁄₁₀ would rent again

I needed a new car and had in mind what, generally, I wanted and how much I could afford to comfortably pay each month. Matt and John worked hard at finding me the deal that would fit. They were pleasant and unlike the Toyota dealer I visited the month before, didn’t try and pressure me to spend more money on a car I wasn’t really crazy about anyway. I’d recommend them to anyone wanting a good used car at a reasonable price.

It’s a smaller lot here so i can certainly see the occasional issue with lack of inventory, but the customer service here is top notch. The handful of people i interacted with on pick up and drop off were all very helpful. Quick in and out and i really appreciate that they didnt try to haggle me with bs fees and extras.

I have rented over the years with Enterprise and even if they had made a mistake before they made sure to fix it. I mainly rented from Cerritos or Bellflower, as it was close to my home. I recently moved to LA and they refused to rent to me with a debit card without a utility bill.
I’ve rented before from other locations and they didn’t require that. When I offered other forms of proof such as showing them my online statement they refused.
Now here’s the thing that pisses me off. When I called another branch the manager was more than happy to rent to me with a bank statement and showing an online credit card statement on my phone. So clearly the Venice location cares more about its loyal customers than this place does. This place didn’t even bother to check that I have AAA and have excellent standing with them, nor did they check to see that I have rented several times before from this company and always left the car in great condition.
Go to the Venice location. They’re much nicer and the manager knows that keeping customers is an important part of any business.

The reservation started off a little rocky however, Anna turn that around. I noticed she went over and beyond to make each customer was satisfied.

This place is a scam. They kept pushing me to get a car I didn’t want and insurance they couldn’t explain. I return the car and they make me wait because there were scratches that weren’t visible in the shade it was parked in.

This Enterprise location is a smaller lot, but has a good amount of interior space for customers’ comfort. The employees seem pretty helpful and aren’t pushy about upsells to higher classes — a quick suggestion, but they listen when you don’t want more. My reservation was handled properly and they were extremely easygoing about keeping it extra time for a very nice price considering the holiday weekend. They also dropped me off at home nearby which is one of the reasons Enterprise is my preferred rental company.
The vehicle I got had some small mirror and windshield smears and the like which I pointed out when asked if I was fully satisfied, and in exchange they gave me 15% off my next rental which was very generous. Also, despite some confusion over whether my Auto Club was paying for a day of insurance or not, they merely knocked that right off my bill, no questions asked. That suggested they really will go out of their way to make the customer satisfied.

Great service, was in and out with a sweet white Tahoe, ready for Vegas in less than an hour, they let me extend my rental no problem

I always come here and they have always taken care of me. This time was extra special where dealing with Semih Coban was the most pleasant. He took an a genuine interest in the accident I was involved in and help me with the what the insurance could cover. I needed a car day of Cochella and their inventory was low, but none the less he put me in a car until the other rentals returned and made it work. Thanks Semhi for making everything fast and easy.

This Enterprise Rent-​A-​Car is the pits!
I made a reservation and when I went to pick up the car, I was told that a car would be available in two hours and I would have to wait.
In disbelief I left and requested that they call me when a car becomes available.
Three hours went by and someone called and hung up, when I called back the person answered the phone by her first name not «Enterprise.»
I called the main office number and told them I had not received a call and they told me a car was ready and someone called me.
I told them someone called and hung up and when I called back they answered with their first name.
When I went to pick up the car I was ushered outside to inspect the car and sign the paperwork and told the car would be washed afterwards.
I informed them that I would inspect the vehicle after it has been washed and is visible to inspect.
To make matters worse, the gas tank was empty!
I requested that they fill up the gas tank but was told that they are unable to fill up the gas tank as they don’t have a gas station on the premises! #BS THEY GAVE ME A CAR WITH AN EMPTY GAS TANK!
This place is disorganized, unprofessional, and suffers from poor management and leadership!
If you want to be inconvenienced, stranded, and SOL come to this hell hole!

They don’t know what customer service is. I made a reservation to rent a car there and call to request someone to pick me up at 1pm. I kinda lost track of time bcuz I was at work working while waiting for them to pick me up. 3 hours later nobody called me nor showed up so I called to ask why. They answered the phone and had no idea why either. They clearly don’t communicate and don’t know what they are doing. When i finally get there, i notice the employees there are very slow and they all seems like they hate life. I would not want rent a car at this place again

Ok, here is the conclusion of my failed reservation.
I called Saturday morning, and was told they would have a car for me in an hour. I went to the office, and was treated well. I was offered an upgraded car, that still got wonderful mileage (29 mpg). The car was great, and I was offered an additional 15% of the original quote to make up for the failed Friday reservation. Finally, when I returned the car, I was a bit late, yet they waived the late fee for me.
I would say that I had a very good rental experience with this office, by the end of the weekend, and would rent here again.
Nice recovery, Enterprise!

We picked up in Culver City and dropped off at LAX. The car was great, the transaction was seamless, and the pricing was the best we found. The GPS option was tremendous because we forgot to bring a car charger and didn’t want to drain our phone batteries for directions everywhere. We took the shuttle from the Enterprise to the Terminal and everything was really simple.
All in all, very positive experience.