FedEx Office Print & Ship Center

New experience to me at FedEx seems as though they are trying to emulate are post office meaning having one person in charge of all the customers dropping off and picking up and the rest of them standing around looking at each other. the girl that helped me at around 3:30 today was efficient and moved the line along relatively quickly the rest of the five or so staff I saw was doing absolutely nothing but burning up the clock and the general all around attitude was one of contempt for the customer congratulations FedEx you are now like the post office actually I think the post office is doing a better job and going to be getting more of my business. I felt bad for the young girl who helped me because she actually seemed to care and was also answering the phone when no one else would sorry I didn’t get her name she was either Hispanic or Caucasian dark haired with kind of a red complexion if management reads this you should give her a raise

Had to make some copies & the customer service could be a little… No a lot better. Waited in line behind a lady. 3 reps behind the counter & only one really working. I gave up on my line wait and asked a rep on the floor to help me. She acted so nasty at first because I needed her help but as I pushed back she calmed down. The ppl working there need to know that everyone that comes in the store aren’t regulars & may… God for bid need help from time to time. Other than that I was in and out & pretty quick. Next time I’ll got to Office Depot on the corner. lol. Don’t like attitude when I’m spending my money. I do have choices.

It seems like this location was being remodeled for a long time, but it is finally done. They have lots of computers to use, which gives you quick access to printing and web access. There is someone always there to help you out.
They also ship out items, open at all times. The parking lot is big so you dont have to worry. Very convenient.

This Fed Ex is the worst. Service is horrible and dreadfully slow. And the cost to print and scan is outrageous. The cost to scan a single page is .89. Give me a break.

Shipping attendant sucked. She was distracted and short with me & other customers. Also difficult to understand. Everyone who works there tries to avoid eye contact so basically get ignored unless you are directly in their face. I walked out.

Very kind, very wonderful… I always have great experiences with Kinko’s/FedEx shops.

This was one of the worst printing/​shipping experiences I’ve had. When I got there, there was hardly anyone there but nobody seemed to be helping. I finally had someone come up to help me and make my copies. The staff seemed really indifferent, they didn’t look you in the eye or seem to relate to anyone personally.
They finished my printing in good time, but then it took 10 minutes (really) for them to get the documents stapled. First the stapler was out of staples. Then it wouldn’t staple my 50-​page document. Then they used new staples. Then they tried to change the setting but it wouldn’t change. They they tried to find a new stapler and they couldn’t. So they kept trying to staple the document but the staples wouldn’t go through.
Finally I asked if I could do it and with one hard push and staple, I got it to staple. However, the clerk had handed me the document upside down so the staple was on the wrong end. So now I had a document with marks where the staple was removed. The girl didn’t seem very concerned about that.
Meanwhile, customers started coming in and just standing there without getting help. I took a FedEx envelope and ended up going to the Robertson FedEx, where they are more efficient (though it’s not a printing facility).
This place was sooooooooo much better when it was a Kinko’s. Won’t be going back here.

Very frustrating experience today.
The workstation computers are rented at 30 cents per minute with printouts for 49 cents each… and despite this premium they were barely functional and I was not able to accomplish the task I needed to complete, the only reason I visited this location.
I had to print documents from my e-​mail and banking Web site. I was able to print attachments from my Gmail, and the computer was a bit slow but still fine. But then I tried to access my bank site in both Firefox and Chrome browsers and they both were not functional because I repeatedly got pop-​up windows saying that the browsers needed to be UPDATED. The staff really needs to sit down at the computers every so often — maybe even just once every two weeks — to make sure that the computers are up to par. Because the browsers were not up to recent versions, it was not possible to use the sites. I tried multiple times and then had to give up.
I was able to do a few printouts and make a photocopy (at 12 cents for a black and white) but it was frustrating not to be able to do a simple task of printing a bank statement.

Came in to get some cards printed up. I wanted them like big post cards… bigger than standard post cards. Nothing crazy.
Yadira was the lady that was helping me. She just made it SO difficult. I told her the dimensions of what I wanted, gave a thumb drive with the images on them then I asked the price and she said it depends on how many can fit on a page and explained that if I make them smaller they can fit 2 per page, but the size I wanted can only be 1 per page. I wasn’t worried about the price– I wanted them to just be exactly what I wanted.
Anyway, it was just a CONSTANT battle. To me the whole process is a 5 minute transaction. I tell them what I want, they tell me the price, I hand over the money and then come back in a few days to pick them up. Easy, right?
Yadira made EVERY factor difficult. The size was a problem, the paper weight I wanted (I wanted the standard weight of a post card) was a problem, the fact that I wanted them glossy and not matte was a problem. And I don’t mean it cost more… I mean it was a PROBLEM dealing with her about it. I just needed her to say, «yes but that’s $ 100 more» or whatever the numbers are. She just was a giant annoying hurdle to my project. I wasn’t in a time crunch. I wanted it the way I wanted it (all reasonable print issues) and I was willing to pay the fair price for it.
After about 20 minutes of back and forth and hearing comments from the other people in line about how ridiculous this situation was, I just said forget it and found someone online that could do the order. Don’t come to this fedex. There’s a website that is the sound that a cow makes with a dot com after it. Skip the drama. Go to that website instead.

I wish I could give zero stars. The service here is horrible. I’m in a rush and just need a couple things printed and I’m asked to do print and go. It isn’t working so I ask if they will just print it for me manually and I’m asked to stand by the window for better reception. uhm my phone has reception do you not see that? I understand that you are an overweight lazy piece of shit of a woman but this is your job. GET YOUR SHIT TOGETHER PLEASE!

This place offers quick access to printing and a computer. We needed to print our bording pass and tickets to the show. It’s about 0.30 cents a minute for the computer and about 10 – 20 cents per page to print.
It was fairly easy to get access. You just need a credit card and swipe it. Took about 90 seconds to print our boarding pass which comes out for just under 2 bucks.

Kinko’s (and later FedEx Office) has long had a reputation for excelling at mediocrity, and this location is very likely used as a corporate culture immersion center. I’ve had three bad experiences at this location in as many months perpetrated by some of the laziest, lackluster staff I have seen in the FedEx Office system (second only to a location just outside of Washington, D.C.) If you’re looking for basic office services and shipping, I’d strongly recommend the UPS Store at 4712 Admiralty Way, and for photocopying try the Office Depot across the street from Kinkos (5640 Sepulveda). If you absolutely need a FedEx Office, there’s another one that’s slightly better in nearby Marina del Rey (13 488 Maxella Ave), but it’s still a FedEx Office, so don’t get your hopes up.

I came in today and it was very busy, there were 2 employees behind the desk in the full service print dept. One lady Alicia, was very helpful and was working at least twice as fast and friendly as the other lady behind the counter. I waited patiently and when another customer went up to the other lady Alicia said «that other woman (me) was waiting before her» the other employee just ignored her and helped the other customer that did not wait in line. I also over heard that employee giving instructions to a customer and saying «i’ll show you once but I can’t stand there all day» RUDE… she was not friendly about it either she made it sound like customers were wasting her time. If you have to come to this location make sure to speak with Alicia, she is fast, friendly and patient.

Try to avoid this place on Sundays. .. OMG! My companion and I came here on a Sunday in order to get three basic sized certificates printed. The store was practically empty, now I know why. .. EGADS! We walked up to the counter handed the DVD which contained the images on it that we wanted to appear on the certificates that we wanted printed out along with the size requirements.
The male clerk inserts the DVD into the computer then starts an obsessive rant about borders sizes and frames sizes saying that the sizes we were requesting could not be done. When we tried to explain to him that we’ve been regular customers of this place for close to two years and we’ve had all our certficates printed here with the same image in the same sizes with NO PROBLEMS and no hassles until now he then calls for his supervisor saying we were argumentative and being unreasonable. His supervisor comes over she was very polite, very professional. After we explained the situation to her, she then looks at the computer screen and then tells the male clerk that our request is reasonable and then proceeds to talk him through HOW to set up the certificates to be printed.
As we are waiting for our certificates to be printed out another male employee is trying to locate an order he misplaced somewhere in the store. As soon as we got our order we got the heck out of there.
If you need get some printing my advice would be to come during the week, the clerks are more experienced or find another printing shop.

Yadira was great in helping me scan and print a large format drawing.

This place is awesome. Prints untiil midnight! If you need help, the employees are great, especially Prince, who will bend over backwards to help you finish whatever you are doing. I recently had to print out a super complicated pile of labels at a really weird size, And while I sat there confusing myself trying to explain it to him, he smiled and said «don’t worry I see what you need» and printed everything exactly right. Fabulous!

I got evreything I need done yesterday on a self service copier and full service print job.
The copiers are pretty high function now including printing right form a flash drive. The on screen menu and previews were helpful and fast enough. Copier cranked out 100 pages in a minute or so.
When I went to the counter for binding, it took a few minutes to be helped with a few customers ahead. After the lady got to me she showed me binder materials, a higher end paper, printed another 100 pages on the spot and then took 4 minutes to bind tow projects. Wow, you used to have to drop off and wait hours for full service. I was very surprised I didn’t have to come back later. The price was reasonable. This was my first time at this location, because I avoided the FedEx in the marina after their move and renovations.

This place is ok but needs support from management, there’s always one department with a line or other problem. If print is working then self serve computers are in trouble, if computers work then mailing is down. Antoine does a great job and has a good attitude at the mailing desk, he’s the best there, but the equipment is a bit rundown and causes slowdowns routinely. Parking lot is awkward and often busier than it looks, and there’s a couple trap spaces right out front for the bank next door, but it’s not this store’s fault. I’ve been to worse FedEx stores and better ones, hence 3 stars — it’s not rocket surgery, folks.

Went to ship something today and noticed the shelves were stripped bare like they were moving. Couldn’t ship because they packed all the envelopes! Genius move retards!

I’ve been here twice, and both times I got stuck in a 15 minute line. The store has the resources you need, but I’m not a fan of waiting in lines. This is located in a strip center with plenty of parking, just make sure you provide extra time for the line.