Finish Line

Poor customer service, bad attitude. DO NOT GO TO THIS STORE. They are very very unprofessional.

BEST TIME EVER. I found a pair of WTKD 7 there sitting on the shelf and the cashier named Luis did me a huge favor of holding the shoes for me for 30 minutes until I was able to get a hold of the money. I am super happy I got these shoes cause I wasn’t able to get ahold of them on release day or the restock. Big shoutout to the whole Finish Line team for allowing me to cop one of my favorite kicks that I missed out on!!!

Too bad i cant choose half a star, this place has terrible customer service. The staff did not even acknowledge me as i walked in, i had to search for them to ask for the shoe i wanted. The manager there too, his name is like Luis or something. He signed me up for a sports illustrated subscription that i did not ask for nor was i aware that he signed me up for it. The kid was like 23 y/​o max. Do not shop here. Go to any other shoe store BUT this one. Terrible experience. They dont even deserve 1 star.

Great place to get a great price and find quality products. Service here is great, and sometimes you can get a steal because a lot of people hit footlocker and other shoe stores.

My girlfriend bought me some shoes from your online store as a Valentine day gift. This is the first time buying shoes from this company and we were excited to get the shoes in the mail. My girlfriend bought me the Nike Huaraches Run size 12. We did not know that these shoes ran small. We received the shoes in the mail a few days ago I tried them on and they fit pretty snug but I thought that was normal I figured I would eventually break them in. I was very excited and I told my girlfriend that I was happy and that I was keeping the shoes and to not worry about returning them. We threw away the box in the recycle bin and forgot about it. I wore the shoes for about a day although I really liked them the pressure from the shoes started to wear my feet down. I came to terms that maybe I got ahead of myself and that I needed to return the shoes or exchange them for a bigger size. I looked online and while researching the shoe a little more in depth a lot of people complain that the shoe runs small and that you should order a size higher when buying these shoes. I wish I would have known that before purchasing them but none the less I let my girlfriend know that we should return them or exchange them for a bigger size. We decided to head over to the Finishline store located closest to us which happens to be the one inside of the Culver City Westfield mall formerly known as Fox Hills mall. I spoke to one of the store associates on the floor and she was very nice and let me know that people usually do say that the Nike Huaraches run small and that she would be more than happy to check if they had any bigger sizes in stock for me to exchange the shoes. The nice young lady came back and informed me that unfortunately they didn’t have any stock but that I could just return the shoes and try re-​ordering them online in the correct size. I let her know that I had thrown away the box and that it got all ripped up and that I only had the part of the box that had the sticker with the SKU number and the name of the shoe. She let me know that it most likely wouldn’t be a big deal returning the shoes but that I had to go up to the cashiers desk to ask. I went up to the cashiers desk to let them know that I was returning the shoes and that I did not have the box with me but that I had a receipt and a piece of the remaining box with the shoes SKU number still intact. The cashier associate was not sure if she could accept my return and the manager Darin was standing next to her. He quickly intervened and started explaining to me that he wouldn’t be able to accept my return. He started off by asking me what happened to the box almost like he was upset that I had damaged the box. I let him know that I had thrown it away and that unfortunately it got damaged and that all I had was the piece of the box with me but that I had a receipt. He shook his head and started telling me that he wouldn’t be able to take the shoes back because it would be considered like having «stolen goods» in his inventory which I don’t understand how that even makes sense since I’m returning a product not stealing it. I explained that I would gladly exchange the shoes for a bigger size but that they are out of stock online so they wouldn’t be able to order me another pair. Darin showed no sign of understanding or remorse for my situation and proceeded to tell me that there was nothing he could do for me that I could try contacting NIKE directly and they might be able to do something for me but as far as Finishline policy goes he just couldn’t take the shoes back. Darin never once stopped to ask me if I would be willing to maybe exchange the existing shoes with maybe some different ones. Darin never tried to offer me some sort of solution that would involve him and Finishline as a company trying to rectify the situation. Darin, who was trying to rush me because he wanted to take his lunch went ahead and told me that I could also maybe try to sell the shoes online. He stated that these shoes are a hot item right now and are selling out and that they could sell for a higher price online. I let him know that’s what I would probably have to do because he couldn’t help me at all with my issue. I don’t understand why Darin wouldn’t even try to point me in the right direction. Darin did not even bother to let me know that I could try calling the 1 – 800 number on my invoice, it’s not like he even bothered to take a look at my receipt anyway. Well, that’s exactly what I did I called the 1 – 800 number on my invoice and I spoke a to a very helpful lady who let me know that she would send me a return shipping label and issue me a full refund. It took about 5 minutes to get the situation sorted out. I wasted about 20 minutes talking to Darin the store manager who did nothing for me but make me feel uncomfortable and sadly like a thief. I will never shop at this store especially if managers like Darin aren’t even aware of their own companies policies.

You guys have to look for Alex, he’s a fucking JACKASS. worst finishline service ever. Waited half an hour to replace my shoes

This store is trash. The employees either haven’t been trained or they’re all dumb AF. Basic customer service & courtesy is simple. Period. If you know your internal system is fucked the LEAST you could do is be understanding & apologize. But no, you continue to act like a douche canoe. I ended up paying double for one pair of shoes because you all are useless. I ordered the shoes online and did store pick up to avoid this type of issue. And I wasn’t the only one. A woman in front of me had the exact same issue. Fuck Finish Line & the clique they claim. Period. This star is only cuz I have to.

Went there with my boyfriend to pick up shoes he had ordered online & it literally took 30minutes to find the right person to help us out. To start off with we didn’t get approached or couldn’t even get help for the first 10 minutes being in there. Then that sales associate left us to attend someone else so someone else asked us with a bad attitude what we needed?! Not even a hi have you been helped with or are you finding everything okay BUT a «did you need anything»? The manager should be careful on who they hire.

I didn’t think I could get as horrible service as I did in a Finish Line. The break in communication between employees caused me to interact with 3 employees when all I wanted were 2 pairs of Nikes on their display wall. The first employee brings me the wrong size and bails completely, after about 15 minutes of waiting and looking at other shoes, I walked over to him now at the register sifting through shoes and he tells me he had a coworker bring my shoes out. After another wait, I get informed that they’re still looking for my shoes… another 10 minutes later, I get my shoes. Then the fiasco with the second pair: their not in stock. I’ve ordered things online, no big deal, ship it to the store and I’ll pick them up… however, «You’ll have to pay the shipping.» After all this runaround they’re going to charge me shipping when come to find out now, shipping is free online. At this point I just wanted my shoes and to get out of there, but first let’s allow the employee helping me to disappear and I’ll wait a bit more. Finally someone noticed me standing after a dozen customers ring up their purchases and returns and helps me purchase my shoes as well as place my order for the shoes out of stock.
Word of advice, just go to FootLocker a few yards away. Their service is far more appreciable towards customers.

Brody is the man, super dope and nice and helped us out big! And dulce is as sweet as her name awesome employees

I am a regular costumer here, I like it because they will help you right away. but the last time I went there I just got pissed off, I asked one of the guy who works there for other sizes for the sweater and he never showed up after 10 mins he came back and asked me if I still want the sweater and never mind and he just went out for his break. If he needs to go to his break he should have asked his Co workers to help me. So I tried asking the second for same thing and he said let me check, then he came back with a shoe for the other costumer and then he saw me and asked me if what am I looking for again, so I said serious?

I came in to buy some nike running shoes, Employees were very helpful and did not running back and forth all the times I changed my mind. I definitely recommend this place. Only place I shop for shoes :)

I usually love to shop here but my last visit I was offered a free 2 year subscription for Sports Illustrated. I don’t even follow sports but I was like hey it’s free why not? I made sure to ask if there would be any hidden fees. I was told everything is FREE! Till I get my statement and got charged $ 25 from Sports Illustrated. It seams all along Finish Line lied. The products may be good but I won’t visit since again due to your false advertisement.

Ok. where do I start? I will keep this short. I do not like inconsistencies with pricing. Sales woman Brit had a very unprofessional nasty attitude. I would not want anyone like that presenting my store. She was not helpful at all. The manager resolved the problem but I will never return to this store. Alicia and Jerome were very helpful with upbeat personalities. Curious to who interviewed miss I don’t want to be at work???

These folks don’t have any type of organization whatsoever. Placed an item on hold and called TWICE to ensure that it was there, once I arrived it was NOT at the register. After they tracked down the ONE person who knew about it, he continued to help the person he was talking as opposed to just letting someone else get the shoe… Doesn’t make any sense and clearly efficiency is not a strong suit for this store. Not coming back to this location, ordering from online from now on, I know that customer service online/​on the phone is GREAT.

BEWARE, return of purchases made on their websites takes an unbelievable amt of time! I stood there at the registers for 20 MINUTES for a cashier to accept the return of *3 apparel items which I had ordered from their website. This was completely unacceptable and needs to be remedied by corporate. I never make purchases from their stores, and now know that online purchases are to be avoided as well.

Stopped in to pick up a Nike Stop watch. They didn’t have any. But staff sent me down to lady Foot locker and gave great advise on picking out watch

FINALLY found some shoes. The store is big with lots of room, great selection of shoes, the service was great everyone was friendly but most importantly, the music was poppin! Lol, really though — I was jammin.

Quick, clean, and painless!
Over the years customer service has been so bad in a retail setting, a lot of my business has been going online. However I was given a gift of shoes that were… less than fashionable. So when I was given the chance to make an exchange… I was all over it.
I went to the Fox Hills Mall to find the store, speak with the manager, and hopefully come to a reasonable term. I found the store on the first level of the newly refurbished mall. The store itself, is clean, spacious, and well laid out. Customer service was quick, efficient, and helpful. I spoke to the manager, explained my situation, and told him what I wanted. Even without a receipt they agreed to give me store credit.
I found a more suitable pair of basketball shoes, and was out of the store in 30 mins. They have a greater selection than footlocker, and I received good customer service… it was exactly what I was looking for.

Went by on a busy Saturday afternoon and stood there for less than 2 minutes before someone asked us if we needed help.
It was great! We got in and out with lightening speed.
I know they work off commission, and they were REALLY on it! lol!