H&M

Pretty great staff and lots of stuff/​big selection for the size. But please stop using open walkies/​mics, its annoying for customers to have to listen to that outloud over and over and the employee/​sender clearly isnt aware the receiver on the other end has them on an open mic, setting yourselves up for some embarassing dialogue/​comments spoken outloud lol

Been shopping here for years, first time feeling compelled to write a review. Jesse was the sales associate who made a difference. He went over and beyond to make our experience great!!! Jesse answered our questions politely and made us feel welcomed and important not bothersome. Thank you Jesse for going out of your way to make this experience a good one.

This is a pretty good H&M. Have good merchandise and a kids section. But I’m here at 2pm on a Friday. There’s one cashier and the live is 20 people deep. Hate hate hate when there’s not enough staff. Oh finally they got sone more cashiers. Sweet!

Great brand of clothing and moderately priced. However, there customer service is the worst. Just today at the fox hills mall I received pretty horrible customer service, I didn’t get the chicks name but when I asked who is helping me she turned around and just started to ring me up. I was like okay bitch? Rude. Secondly, she cared more about the conversation she was having with the other cashier lady who thought the whole situation was funny (very professional). Third, she didn’t fold the clothes just slammed them down and just threw them in the bag and said have a good day with an attitude and monotone like voice. So watch out for bitches like these.

I was drawn into the store by the big 70% off mid season sale sign. There were 3 stacks of different colored pants in front of a 12.99 sign. I began searching through the mess of clothes to find pants in my size. After waiting in the fitting room line several times and another 15 for the check out line. The cashier rang up my pants and they said 29.99. I asked about the clearly posted sign and he said they start at 12.99. I double checked the sign and read the small print and the sign said no such thing. I walked out. Please have more clearly posted prices. Thanks for wasting 45 minutes of my Sunday.

I’ve NEVER dealt with such a rude cashier ever before at this specific H&M.
I work down the street so I come here OFTEN, probably more than most.
I have never seen nor dealt with the cashier I did yesterday,
Anyway, I came to return a jacket I bought 5 days before.
I didn’t like it much so with the original receipt and tags attached I figure there wouldn’t be a problem.
The debit card used to purchase the jacket was unfortunately lost but since CHASE is such a DOPE bank, they provide you a new one the second you inform them you’ve lost it.
This angry, ghetto fabulous cashier was giving us crap because we didn’t have the original card, even after explaining a million times Chase provides a new one without any hesitations!!!
She did not want to let us return the jacket. The debit card has the SAME NAME, WE ARE PROVIVING LEGAL IDENTIFICATION what the hell was the damn problem!!!
Macy’s, Zumies, & Extreme DID IT!!!
the problem was this angry cashier holding up the line for the rest of the customers… that was the REAL issue,
She called her manager I believe Kristie I’m not sure, who although explained she shouldn’t do it, still did. so THANK YOU MANAGER! (she was managing when I was there 3÷3÷16 around 4:30pm) She was kind and patient,
unlike her worker who was talking to us like we were from the streets… She even took the time to SNIFF THE JACKET ARE U FCKN KIDDING ME!!!
She was SO angry her manager allowed the transaction it was actually funny…
She can use a lesson or 2 about professionalism.
I know damn well H&M doesn’t want people like HER representing the company. I mean, her shirt clearly says «WARNING» lol!
(SEE PICTURE ATTACHED)

Awesome — brand new & huge (2 stories). I always find cute clothes & jeans. I love it! And it’s in a newly remodeled mall with a huge amount of shops and target is there too. The parking is also plentiful.

At this point corporate should just take over this store and fire everybody. It’s completely s**t. No customer service, not clean, customers don’t give a crap if they drop stuff on the floor and major attitude from wanna be skateboarder at the register. Watched people drop out of a very long line. I asked «wanna be skateboarder dude» if they could get more help and got this, verbatim «Ummmmm, no» and then proceeded to deliver me with more snarc once I got to the desk — hence the reason he is where he is.

This is the worst H&M I have ever been to. A complete mess and the employees don’t even pretend to care. Don’t bother asking where anything is either because you will be met with major attitude.

This one star is for the lack of customer service at this location. HORRIBLE! And with such attitude. H&M has always been a great source for me and I shop many of their locations quite frequently throughout the week. I’m disappointed to say that after today’s experience The Foxhill’s mall location will not be one of those any longer. Tired, hungry, and unfortunately just before traffic hour I found myself getting let out of work in Culver City early and thinking it was a great time to do my return at H&M. I Unilocaled the closest H&M and of course had the choice of my personal favorite the Beverly Center or even closer, fox hills. I decided Foxhill’s mall since I hadn’t been there in a while and remembered how beautifully they redid it. Boy, what a bad decision I made. Walked in hopeful. Line wasn’t too bad. Until a few minutes later when I noticed out of the (3) ppl behind the counter, only ONE was on the registers. The poor one girl asked for «backup» and another called on the walkie for it. The response from the other end of the walkie, was «not right now»! They asked for backup again, and this time the response was coming down as soon as I can. Ok. 2 ppl behind the counter, but now the line has tripled. By the time it was my turn I felt relieved especially since I had been dying to use the restroom since I got there. I said hello to the cashier and politely told him that I had a return. —- he rolls his eyes and clears his throat. The next part would’ve had me fall out of my chair if I were seated at home watching. He proceeds to make an announcement to everyone in line: «I’m sorry everybody for the long wait in line, but we’ve got a BIG return here!»!!!
Yes, he did.
Are you kidding me?!? I immediately reminded him that the long line was not from my return which he hadn’t even begun to start returning yet and added a reminder that I myself had been waiting in that «Long» line for far too long as well!
The rudeness continued throughout the entire exchange. I remained calm just so He wouldn’t cause any further delay for me to use the restroom. He was disgusted the entire time., he handed me back items during the return rudely and stated smartly; «THIS is not on the receipt» he handed me back about 5 items. Al of them on the receipt, I knew it, but didn’t want to argue with him. Clearly he was having a moment. At the end of the return, he circled the back of the receipt and stated «for next time, you have to do your return at the store of purchase». I said nothing back to him. For some reason he continued to badger me and felt the need to mention again, «next time, you have to take your return back to the beverly center and do the return as a Studio service» !!! –I am so confused. I feel completely harassed. Horrible attitude.
I ended up taking the drive over to the Beverly Center to finish my return just to wash away the bad taste in my mouth. I was more than pleasantly serviced at the counter with my return, on the sales floor while looking around at all their new merchandise and also in the fitting room. (After the return, I happily re-​shopped! :) I guess the great customer service gave me the energy boost!) H&M –foxhills missed out. They lost a good customer. Sadly I will drive the distance next time for the better customer service and less attitude elsewhere.
Sucks. Btw, the foxhills store was very messy and unorganized. Get it together Fox Hills!

Worst customer service. Went at 8:18pm on a Thursday and all the fitting rooms were closed because they were closing «soon» at 9pm. No remorse or anything. Sending a message to corporate.

I visited the H&M men’s store in the fox hill mall today. I’m an African American Woman. The young African American male cashier was friendly to everyone. But one of the African American young ladies smiled at the Caucasian customer and kind of gave me cold treatment in fact when I was given my coupon. She just handed to me without even looking at me when I asked a question. Please tell your African Amer employees it’s ok to be nice to their own people.

I’m kinda digging H&M! It’s located in the Fox Hills Mall in Culver City. The store always has some very reasonably priced items — tshirts for $ 5.95, sweaters for $ 19.95, suit jackets for $ 70, dress pants for $ 35, etc. The store always has such stylish clothing — both in regular fit and slim fit. The racks are always filled with good inventory, yet some of the popular stuff run out quick (so buy it when you see it!). You get cheap clothes for moderately cheaply made items. Worth it for 2 – 5 uses!
The store also has a great selection of womens, maternity, and kids clothes (although the kids clothes don’t have as many sizes available, due to low inventory).
My main complaint about this store is the customers. The floor is oftentimes filled with items that the customers drop and/​or are too lazy to pick up. Sometimes it is hard navigating this place because it is a bit sloppy. There is only so much that the employees can do to pick up.
Product Grade: B
Service Grade: B
Worth the Money Grade: A
Overall Impression Grade: B

2014 Unilocal 365 CHALLENGE — ¹⁶⁶⁄₃₆₅
So my friend and I found LOTS of great stuff here for GREAT prices. they had sections upon sections of marked down items for $ 7-​$ 10. I found a great men’s labtop/​business bag for a good price. She bought ton’s of tops and dresses for great prices. With that said… the store is a FREAKING MESS. Absolutely no organization, no cleanliness. There are parts of the store where no one could walk through because there were piles of clothes all over. Fitting room lines were RIDICOUSLY long, and check out lines were even worse, but that’s expected with only one cashier –_–

By far the worst store I have been to.
I came in just to browse the options. ended up finding something upstairs is the mens secrion downstairs is womens mind u. I take my selections to the register where there are two employees standing talking, they say downstairs is the register. I asked to clarify and he said yes you have to go downstairs to make your purchase. I immediately think «how inconvenient, but what ever. So I make my way downstairs, Mind you this place is a disaster. Clothes piled everywhere on racks and om the floor. As if they just un-​box everything and throw it out, when I get to the register area. I am greeted with a line 20 people long. Two registers downstairs. ARE YOU KIDDING ME! For a few items that I wanted I just added my stuff to a pile already laying around and walked out.
I hope they make changes soon. Hire more staff. Or something because that is just ridiculous..

This is by far the worst H&M store I have been to in Los Angeles. No lie!
Every time I have went in this H&M, including tonight (4-​5-​2014), it is cluttered, cramped, dirty, and overall feels gross while trying to shop here. The clothing racks are way to close together and it seems as if employees NEVER straighten up the store. Honestly this location looks is more disorganized and messy than a Ross clothing store. Now that is sad. There is this random side room in the mens department which is never monitored which is terrible because the have tiny items in there which I’m sure people steal (belts, shoes, suspenders, ties).
It would seriously be a much less cluttered store if they had less merchandise and more room for the customers to shop. You are constantly brushing against or avoiding fellow customers while in this store. They should seriously consider moving to a larger location in the mall.
Then on top of the messy store, I don’t know if I have every seen there be no wait in the checkout line. Expect to wait in line for quite a long time. Hope you’re not in a hurry! Honestly for a more pleasant experience while at the Fox Hills mall, you should visits their competitors Old Navy or even Forever 21. I hate being in this store, and probably won’t even give it a try any more.

The styles are hit-​or-​miss, but what really makes me not want to shop here is how cluttered it always is!
I honestly have to brace myself any time I want to buy something from here, because it’s never tidy and it’s so hard to find what you’re looking for. Oftentimes, you can’t even move clothes around on the rack, because it’s so jam packed full of hangers. How do you expect your customers to find what they’re looking for?
Overall, OK clothes, but not really worth the hassle of sifting through the clutter.

Awesome kids’ clothing selections!
Cheap.
Two-​story boutique.
Inside the mall.
Thank you.

I love H&M…the clothes.shoes.purses.everything.but the service at this particular store sucks!!! I’ll start going to southbay…
I’m browsing around and everyone that worked in the store just seemed to be so caught up into folding and fixing racks that they forgot about the service to their customers that should be extended no matter what. I work in the hotel business and if a guest walks through the door you stop what your doing and greet them. Welcome, good afternoon, hello, I mean something damn! At least target has their little slogan «Can i help you find something» lol
I also noticed alot of unnecessary things on the floor and in the way. I saw step stools, ladders, garment rack railing and a broom and dust pan… Seriously? What annoyed me the most is i had to move a ladder myself just to get to an item i was trying to grab and the damn store employee was standing right there just folding the damn clothes and not even asking me if i needed help or «let me get that for you» Dude move your sh&%t I’m trying to shop! Now, i understand stores need to organize merchandise and put out the new stuff and re arrange clothing but when you see a customer in your area that needs help or its something in their way u need to drop what your doing and assist, period!

What a mess! How on earth do they expect anyone to have a decent shopping experience? Literally overflowing with clothes that barely fit on the racks — it has got to be a safety hazard.
The only reason I’m giving 2 stars in stead of 1 is that at least the sales associate I found was friendly and showed me to the section I was looking for.
Also, I had been wanting to come here for a while because it is the only h&m around with the plus size selection. WASTE OF MY TIME. It was literally a couple racks shoved in a corner with a super depressing selection that I barely bothered to soft through. I thought it might be comparable to forever 21 but I was definitely disappointed.