H&R Block

I love this office. Best experience ever, I highly recommend going to Pablo. He is personable and highly knowledgable.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED !!! If you want your taxes done correctly do not do them at H&R Block. Representative at H&R Block made a mistake on my 2013 tax return. Openly admitted to making the mistake and I still took the hit financially because of it. May I add, it was a very simple mistake on a very basic 1040 tax form. So if you have a more complicated tax return, keep your fingers crossed they won’t fuck it up! Took me forever to hunt down the representative (also the manager of that specific H&R Block) that did my 2013 and 2014 tax return because so many of the offices were closed.
Pleaded to the Corporate Office of H&R Block, to see that the mistake was not my fault and was instead the fault of the representative of H&R Block. Seeing as I am a college student and did not have the money to spare to pay back the money that was owed due to this mistake, I was hoping they would have some compassion and understanding. Instead they completely disregarded my case and basically said «sorry we made the mistake but there is nothing we can do»
I WILL NEVER AGAIN GET MY TAXES DONE AT H&R BLOCK AND IF YOU WOULD LIKE YOUR TAXES TO BE DONE CORRECTLY, I WOULD HIGHLY RECOMMEND TAKING YOUR BUSINESS ELSEWHERE!!!

not at all happy with my 2014 taxes! I paid $ 244 for tax preparation as an independent contractor (ended up owing over $ 1k) and guess what… 4 months later the IRS tells me that I never filed my taxes! how infuriating!!!
now I owe an additional $ 218 for not filing on time along with other assessed fees and no word back from the direct preparer.
as soon as I got the irs notice I brought in my physical copy stating that I did electronically file on time, but the actual records at h&r block AND the IRS did not show my filing! so they (h&r) refiled it in August and said to go back for a personal check for only the late filing fees assessed.
I am upset bc on record it looks like I didn’t file but I did and I want h&r block to admit this weird glitch or error or oversight, but their response to me was, «the IRS doesn’t care about why you’re late filing even if it’s not your fault, they just want their money»
h&r block guarantees their work… it’s on their slogan… how is this guaranteeing anything??? I paid for services not completed and still paid for the late filing???
I will be writing another update when they pay my late fee and ideally the other assessed fees! ((here’s hoping)) ugh!

Wish I could give no stars. Arrived for my 1pm appt., and the office was closed. Called and the voice mail says closed until ⁵⁄₂₉. Called the national number and was told that the office should be open, and they confirmed that I did have an appt. I even received a text reminder of the appt. Didn’t the office also receive one? They then suggested I come in Monday, the 25^th, as the office is scheduled to be open. I then relayed their VM message: closed until the 29^th. They then gave me several office numbers of HR Block offices, showing open today, but they couldn’t confirm whether those offices were actually open. Time wasted, aggravated, frustrated, I gave up and went elsewhere.

They scheduled an appointment with me to review various life changes. Was told over the phone that a consultation would be no charge. When I arrived the person I was scheduled to meet with wasn’t qualified to answer my questions and looked like a deer in the headlights. They then wanted to reschedule me to come in again with someone else and there would be a charge. I won’t be returning. My basic feeling is that these folks just run a TurboTax like system for you and aren’t themselves really knowledgeable. Might as well use TurboTax yourself than pay them. Consider going to a good CPA.

Should have gone somewhere else. ITs the McDonalds of accounting. It was a learning lesson for me. I want someone who wants to really help me keep my money not just do it as fast as they can.

I decided to try H&R because i felt I could save some money and still file my relatively simple taxes. Big mistake.
My accountant was too smiley and too talkative. However, the truth can’t be hidden. She would have been hilariously bad, if she wasn’t dealing with my money. She didn’t know the basics, she tried multiple times to misguide me on purpose in order to avoid dealing with issues she was unfamiliar («oh. this is not important, trust me»), zero attention to detail (i was correcting her mistakes while she was typing), she made huge mistakes (such as that Net Operating Losses are only for businesses and not for individuals), she tried to charge me for «research» that she had to do in order to complete my «super» complicated tax filing etc.
I thought that i was just unlucky. However, when she put me on the phone with her supervisor, I realized that incompetence was ruling the whole firm, from the bottom to the top.
They told me to take my business elsewhere. That was great advice. That’s why i give them 1 star! Well done H&R!

I think a lot of reviews for tax places have more to do with your tax situation being less than desirable (isn’t it always?) than the actual individual/​business doing your taxes.
I can’t really speak for H&R Block as a company but a few years ago I needed some additional help with my taxes and made an appointment. I was assigned to Mark and I have been going back every year to have him work on our taxes. He’s the best. Period. Our taxes have become more and more complicated over the last few years and Mark still points us in the right direction and is always up to speed on changes in tax code and what not. He has us out of there in under two hours. For folks with a similar tax situation to our own, this is speedy.
I’d suggest to anyone looking for a tax professional to research the person with whom you’re going to meet. In this case, H&R Block is mostly the roof over the CPA’s head. It’s the knowledge of the professional that will determine your experience. If they’re assigning you to a random person, your experience can be as good as mine or as awful as some of the other reviewers have had.
I would also say if all you have is a W2, do your taxes online. If you bought a home, sold a home, traded on the stock market, have your own business or any other tax situation outside the ordinary, it’s worth having a human being do your taxes. It has paid off for us (literally).

I had a god-​awful experience at this H&R Block the year before last that I must share. Now I had been there a few times before and worked with Theresa, who I must say was wonderful. Theresa, however, was unavailable due to illness and so my husband and I saw Tianna. Now let me start by saying that Tianna was nice, but she was too nice, too talkative, and not attentive enough to her work. She had us there FOUR hours! It was ridiculous. She kept wanting to chit-​chat, kept offering us food from the potluck the staff was having that day, and what’s worse is that after all the time we sat there, she ultimately had to have a colleague come over and check her work. And the colleague found errors!!! Maybe she was new, maybe she’s the only one there like that, or maybe she’s no longer with them. But the person that I later learned was the manager walked by several times during our appointment, so he knew that this appointment was taking way, way too long and he should have intervened. Our situation was not at all complicated, very routine. With Theresa, I was there no longer than an hour. Since then, I’ve been using Turbo Tax which is cheaper, very easy to use, and you can work on it at your own pace. That’s the route I recommend.

I’ve been coming to this location for the last four years. I used to deal with Jim, who was very professional and a cool cat. Jim left in 2010 and last year I dealt with Fiona who was okay, but did not make me feel valuable as a customer. I went back this year but decided to go to someone else. Tyanna was available and first came off a bit standoffish but within a matter of minutes she relaxed and was acting really cool and friendly.
My fiancée and I were both really liking the service she was providing us. We told Tyanna that we were engaged and she took an interest in us by suggesting colors for the wedding, which my fiancée really liked. We were so comfortable with Tyanna that we booked our next appointment with her.
We left the office happy. Three weeks later when my refund had yet to arrive I decided to look through the paperwork. The reason I hadn’t gotten my refund was because Tyanna entered my account number wrong!!! Now it’s been a week later and I have yet to hear an apology from anyone. I’ve been dealing with Calvin the assistant manager who has been avoiding me.
First Calvin said he would call the IRS directly so that my deposit would be returned to me within four days. He said to call back the next day to confirm his success. I called the following day, only he was not in the office. He passed me on to some cat named Pablo, who was unable to assist me. Pablo said that I would need to go back into the office to speak with the IRS while on the phone with them. Naturally this upset me and I asked to speak to Calvin’s boss… who has yet to be in the office for the last three days.
Calvin finally called me today and told me I’d have to come in. As compensation for the error on their part, Calvin has offered to do my taxes for free next year… that’d be swell IF I WERE GOING TO DO THEM WITH H&R!!! Why would I want to if I’m being treated this way now?
UPDATE– I ended up going back to the office only to have Calvin call the IRS and then have me speak with them. Once I spoke to IRS I was informed that I would be receiving a check in the mail since my direct deposit did not go through. I then asked Calvin to call the state for me and he said they don’t do that, which I find quite ironic and stupid. I pay you to file my state taxes but you can’t call them because you don’t «deal with them?» What am I paying you for? After going back and forth, I ended up getting a partial refund as well as the promise for next year’s taxes to be done for free. This rating still stands for this year as it was a complete waste of time. I will update this next year provided Calvin lives up to his promise.