Nordstrom Rack

Have you ever needed service only to see the employees sitting around chit-​chatting with each other about their personal lives? Then you have to interrupt them and say «excuse me?» and they look at you rudely, as if to say, «How dare you ask me for help, can’t you see were talking about our weekend?» Well, that is exactly the kind of environment you get at this Nordy Rack. You feel bad asking for service because of the blatantly flippant attitude.
On the flip side, this store has a wonderful selection and is quite organized. I come to this location often. I feel like there has been some turn over in the staff and now every single person has attitude or poor people skills. On many occasions I have asked to see items in the jewelry case or to get a checkout out by someone in green. Every single time it takes forever just to get someone to come over and help you and, when they get there, they seem annoyed.
The main area they fall short is in the service department. If you’re going to charge upwards of 1k for a purse, you should probably serve up some customer service with that.

I don’t know why this place doesn’t have more stars. I came to search for workout shoes, which has been an ongoing year-​long search (I’m picky), and I finally scored some good ones. The line can get busy, but today (Saturday) they had all registers open. Friendly cashiers, too.

Excellent Customer Service today, I was sad to be forced to return these gorgeous Michael Kors heels in red with brass dots simply because my feet have grown a half size bigger and explained I don’t know why it swelled. I even looked for it in my size, but there were no more sold.
I had to get a refund because I know it’s a half size too small for me & the cashier was friendly and professional when I explained why I had to let it go. I showed my receipt and it was easy to return.
I love coming here and will be back again soon. Great deals for classic designers. Excellent service.

When I stepped into this store, I wanted to walk back out. It was an utter mess and had to be the worst Nordstrom Rack that I’d been in. There was shit everywhere. I’ve been to this location before, but this was the worst I’ve ever seen it. It literally looked like a Marshalls or T.J. Max.
Granted, it was a few days after Christmas and they were having a crazy sale, but all Nordstrom Racks were and others that I had been to are far more organized. I gave up on looking for clothes. That was just a total nightmare… all the sizes were mixed up, they rolled out extra racks of clothes that had pants, dresses, and shirts all mixed in, and you couldn’t tell what was on sale and what wasn’t. Besides that, you couldn’t move through the racks. I went over to the shoes… my weakness and had a great time over there. I found 5 pairs that I really liked, but ultimately chose 2 pairs of heels. I hardly spend money on myself, so it felt good to get myself a birthday gift.

Brielle and Brandy were very helpful in the woman’s department. Just giving a shout out to them for being so friendly too. Thank you ladies.

Worst Nordstrom Rack store I have been to. Sales associate Minnie was clearly rude, with arguing attitude, rude language and slow service.

Now, please note, this is only about the tailor that works on Thursday afternoons at this particular Nordstroms Rack store. I went in today to get my measurements for a new suit, shirt, and pants and I had such a terrible, uncomfortable experience that I left without purchasing anything and will be looking for another store to shop at.
To describe the experience, when I approached the tailor, who already seemed frustrated, I asked if he could take my measurements. He asked if I was buying at that particular store and I said yes. He then measured my chest and gave me that measurement. But when I asked him for my sleeve, waist, etc he became very frustrated, telling me that I would only need my coat measurement. I repeated that I wanted to get all of my measurements so that I had them for now and for later to make sure I was buying the correct sizes. Then another customer came and the tailor brushed me aside and decided to help this other person instead of simply taking my measurements, which, when all was said and done, took 2 minutes. Not only that, but throughout the entire interaction the tailor dealt with me as if I was interrupting his personal time.
The experience was so unsettling that I left the store feeling uncomfortable and sorry for that tailor. As it was Christmas, I was hoping for a better experience, but that didn’t happen. I’ll probably end up at Macy’s or any other store for the holidays.

When «The Rack» was at the Howard Hughes Center… I was a huge fan. OMG, I could find deal after deal after deal… but since the move to Westfield Shopping Center, it’s a store that I rarely (if ever) pop in.
I don’t know if the buyers are the same, but… it seems they forgot who their target market is (Cost conscious shoppers with an idea for style). When this store first opened, I attend the «pre-​Grand Opening». Nothing to write home about… but I figured they would eventually get it right. Well… it’s been some years, and they still haven’t found their buying niche.
At one point, a great majority of my clothes (and about a third of my shoes, and most of my boots) came from The Rack. Now, most of my shoes and boots are from DSW (told you I’m a price conscious shopper), and less than 20% of my clothes come from The Rack (from the Galleria or the So Bay Marketplace).
Maybe one day, the buyers at Westfield will get it right… until then, there are other buyers who appeal to my eclectic style — and of course have my wallet in line to spend.

This is my favorite NR. It is also one of the biggest ones I have been in. Their shoe section will not disappoint, it’s huge and very well stocked. Plenty of parking in the structure, and outside entrance from the mall. I had to write a review because I always seem to find the best items here under 20 bucks, shoes, blouses, dresses, and jewelry. Today got a dress marked down from 78 dollars to 9, jackpot.

I love a good Nordstrom Rack and I think this one (along with White Plains, NY) is my favorite.
Rows of nice shoes size 10! I couldn’t believe my pretty brown eyes.
Usually once the size is bigger than an 8, the styles dramatically become old fashioned and appeal to an older demographic.
I had a couple of pairs in my hand, but since I’m trying to budget better, I only brought a pair of sexy black BCBG F**k me pumps. They are so sweet.
I noticed a lot of women’s clothing on sale too that was pretty fashionable and great pieces to wear to work. I picked up a few more things, as I’m sure I won’t be able to find the same stuff in Boston. The employees were all friendly and I appreciated that. I can’t wait to come back next time I’m in the area.
Other notes:
Inside the mall. Lots of other great stores.
Line moves quickly.
Free parking in the garage.
Got yo shop on.

Organization is egh but that’s the same w/​every Nordstrom Rack. Selection is not as good as other locations IMO, but still worth a visit if you’re already in the mall.

I visited Nordstrom Rack today. I noticed a lot of items were misplaced (for ex. size-​Small shirts with size-​Medium shirts). I was annoyed by the fact that when I was trying on some jeans in the fitting room, the security tag started ringing (I hadn’t even fully put the jeans on; the security tag was awkwardly placed on the thigh area of the jeans). I did see a lot of nice shoes, but still ended up not purchasing anything for myself (I did purchase a dress for my sister).
For the record: I liked that there was a 15 item max of items you could take to the fitting room.

I have a serious concern.
I noticed one of the older staff members needing to sit for a brief moment. There was no line and others were tending to different tasks. If your staff member needs to sit to rest for a momentary breather then that should be allowed.
I work as a bartender and server and the pain my back is in after work is ridiculous. But we literally can NOT sit because there is no where to sit. But this staff member had a chair and was told she couldn’t. I find that as a discrimination against her age.
However, clean atmosphere. Clean staff. I love the bright neon green shirts they wear.
Women’s restroom was clean too. We found exactly what we were looking for so yeah!

This location always has a nice selection of Free People apparel, sunglasses (that break soon after purchase), and lots of great shoes (whose sizes/​or heel height don’t normally apply to me).
The downside at this location is the lack of product quality. Once an item becomes damaged in-​store it should be removed from the floor.
I’m not sure if it’s the craze created by a discount, or the sea of merchandise, but after 30 minutes in there I start to feel a little cracky. My sense of purpose becomes foggy, and I lose sight of the reason I’m there. And that’s when I notice I’m in a jungle. Clothes are on the floor. People are politely pushing you out of the way. Babies are screaming in protest. The merchandise still clinging to it’s hanger has usually been damaged, stained, or handled for days. But I tell myself that I can fix it, that it’s not that bad, or that no one will notice.
But the truth is I can’t fix it. I don’t know how, and that would defeat the purpose of a discount. Vintage clothing is a worthy project, not the disposable fashion of our modern age.

I usually don’t like to review retail stores because they are somewhat all the same but this NR in particular is different than other ones that I have visited so far.
It has been 3 times that I have been to this NR and when I was ready to head toward the register and saw a big line.
But within less than 3 minutes, the cashiers would get rid of the line. I mean there are only 6 registers at this store but they go through the line sooo fast, is kind of amazing… Everytime I go there I praise their fast pace and I need to mention one particular associate named MARTIN who is always very nice and helpful and fast!
Another cool thing about this store is that they have brand names items at very reasonable priced. I found a night gown from TADASHI that I fell in love with… The tag said it was $ 74 which I was ok with… When I got to the register, the sale associate said, it is $ 40!!! I was like are you serious!!! I mean how can you go wrong with that!!! That was a sweet buy!
I would visit this store everyday if I could… Lol but unfortunately or fortunately (for my wallet) that is not doable… :-)

Every time I come here, the employees are wonderful. Generally the Nordstrom service training works pretty well, and you can count on reliable and helpful employees at any Nordstrom or Nordstrom Rack location.
The trouble with this location is that it is small and cramped. Combine that with heavy crowds at the Westfield Mall (and many of the people have bratty kids in tow), and you’ve got a real nightmare. Not to mention the fact that these people and their bratty kids absolutely destroy the store. It’s one of the messier Nordstrom Rack locations, and I feel bad that the employees just can’t keep up with the slob customers.
Come as soon as they open on a weekend, or perhaps on a weekday. Otherwise, forget it.

it was nice to find this Rack store in a location where it is ascessable. I found parking immediately on a Saturday afternoon by the food court entrance. Walk through the court and connecting bridge will take you right to Nordstom Rack. This store had a full staff checking people out and associate came and took me out of line if I was dealing with a credit card. I was definitely impressed with their efficiency. Im alway waiting in Chino Hills, Brea, & Costa Mesa stores.
They carried a lot of designer items and of course the designer prices too. A bit too high for my discount shopping. The markdowns weren’t that competitive to my regular Nordstom stores.
But the layout and easiness, and efficiency gave it 4 star

I can’t pass up on seeing what’s new at the Rack when I am in the area.
While it is not my favorite discount store to shop at, as the prices can still be a bit too high, you never know what you will find.
I am partial to their dresses and can’t leave with out checking out the designer shoes section.
This is a great location, easy parking, huge selection, nice service.
Checkout lines can be long, but you can also spare yourself the wait and check out with any employee in the store which is always the faster option.

Plenty to rummage through and you are bound to find something every time.
Friendly service.
Lots of parking.
Part of a huge mall so if you are up for it lots of shopping possibilities even after you are done with Nordstrom Rack.
Dropping a star from 4 because the check out line is always soooo busy. Doesn’t matter what time of day it is.

I am a huge fan of Nordtrom’s and sales/​deals. and when I learned about Nordstrom Rack that made me really happy! I can get the best of both worlds!
It’s nice to have a closer location to where I live. I love browsing and looking for good deals but they have a very small selection compared to other stores (especially the ones in Brea or Lakewood).
Some of the workers here are really nice and friendly and some are not.
But if you need to find something nice and want to try to find a bargain, it’s worth a stop on your next shopping visit.

Huge fan of this place. I refuse to pay full price for most anything. I usually go straight for the Free People racks. If you don’t want to wait in line, find a sale associate and purchase through them!
This store used to be at that Howard Hughes Mall. Huge pain and had to pay for parking. Although I don’t necessarily like the Foxhills Mall here in Culver CIty, it’s convenient for me. I park near outside of the Rack and go straight in.
The employees have all been very nice to me each time I’ve gone. I have a Norstrom’s card where it is directly connected to your checking account. You earn points that way and they send you «notes» … like $ 20 bucks towards your purchase. The more you send the bigger notes you get.