T-Mobile

The young lady named Tamara was not very pleasant nor easy to work with.!she just seemed annoyed that I was there asking questions, there were some customers next to me that were of jovial loud talkers so it was hard for me to hear the tight lip Tamara. I know all companies want you on the Internet or shoot you out to customer care, but it is not easy for everyone to communicate via Internet not by phone. It would of been nice to have a live helpful person to make uncomfortable matters seemed more easy… Instead I got make a call go to the website. Hmmm maybe I’m ignorant not to have thought of that and waste my time to be told to do the very thing I did not wanted to do in the first place.

Worst customer service experience I have ever had in my life. I have been with Tmobile for over a decade and after this I’m ready to call it quits. Do yourself a favor and run out of the building if Tamera is the service rep. Went for a upgrade, only half of the contacts imported, when I went back 5 minutes later the response to the problem was a heartless sorry. Over a decade of contacts gone. Another gentleman jumped in before I went postal to assist with no luck. I will be calling and filing a complaint against Tamera. UNBELIEVABLE

This place makes me want to switch my carrier. They have the wrist costumer service you can imagine. I hate T-​Mobile every time I walk into this place. They all have nasty attitude. And I see I’m not the only person who has had this unfortunate encounter.

Terrible service. Employees didn’t know, couldn’t answer my simple questions like price. I don’t know if this is an authorized T-​mobile store, it doesn’t feel like it.
The other post, someone said he was the «owner.» Location also sucks. Although parking lot, you have to cross with cars, construction going on.

Horrible customer service. Waited for an hour until I realized there’s another (better) store just down the street.
I hope management realizes how bad their service is

0 starts. This location is horrible. The employees (beginning with the «manager» Brian are unprofessional, disrespectful and do not do their job properly. My husband went in today (on New Years Eve) to turn on prepaid service on his Iphone. They sold him a Sim card, sold him a prepaid plan and turned him away stating that’s all that needed to be done.
Hours later, his phone was not activated, his serial number in the T-​Mobile system said that the phone number given to him was connected to a Samsung phone on another network. When he called to follow-​up the employee and the manager he first worked with stated that he needed to purchase a phone from their store in addition to the plan and the Sim card. We told them that he wanted to use his already existing Iphone. They said this was impossible to do. We asked for a refund (on the same day) they refused and stated they could not give him a refund for the Sim card or the new monthly prepaid plan, but he would need to buy a phone from them.
We then called the T-​Mobile customer service number and they stated that he was entitled to a full refund but since he went to this store, that store needed to issue the refund. We called the store and told them what the customer service department said and the store said, «Ok, come in we’ll see what we can do» My husband went back to the store and the employees and the manager did not even look at his phone or his newly activated plan and refused to give a refund or active his phone. We called the T-​Mobile customer service line again. It turns out the plan and Sim card was activated on a different phone. Within 10 minutes, the customer service representative was able to update the account with the correct phone serial number and we’re in business!
The customer service representative asked why our service was activated by that store on a working Samsung phone with a Samsung serial number? Well, we do not know. We do not own any Samsung phones.
I’m beginning to think this could be a scam.
Avoid this location at all costs!
The employees could not simply do their job and the manager did not even bother to see what was going on.
The employees and manager are unprofessional, disrespectful, they do not do their job properly and they mistreat customers.

Very unprofessional staff, they’re just try to sale you something other than that they ‘re not there to help you others issue seriously ! Don’t have manner of a courtoisy people, using street language with customer such as, man, guy, hell etc, I never want to come there anymore unless they change new staff !

Had a great experience here after having a horrible experience at the AT&T store. Was quickly greeted by Gisrry. He was helpful and professional. He shook my hand, answered my questions and thanked me for coming in. I’m not sure if I’ll be switching to TMobile, but if I do I’m coming to this store and asking for Gisrry.

Had a great experience here — All the staff like Fernando, Jason, and Jeff were all super friendly and were extremely helpful in upgrading my plan, getting me a new iPhone 5, and even installing a screen protector to me. Not only were they extremely knowledgeable, but they were also very approachable and tolerated my many, many questions despite being somewhat busy. These guys rock!

Has anyone else ever had the run around from tmobile’s insurance company? After years and years of using tmobile as my carrier and having insurance on our family plan, we finally made a claim. After trying for for days to get a replacement phone and (and pay the extra $ 90), I now realize that ASURION, the «insurer,» has many, many reasons why they will not replace the phone. I wonder how many claims ASURION can deny by these tactics and how much they profit by not replacing these phones? It is truly disappointing and I’m surprised that tmobile would use an insurance company like ASURION that uses these kinds of less than virtual tactics.

If I could, I would rate this store ZERO stars… but I can’t, so they get one.
I went into this store earlier today (my THIRD trip here to fix the SAME problem with my phone) and was verbally AND physically antagonized by the store manager (self-​proclaimed owner of the store AND T-​Mobile), Scott Paulson.
The encounter became so heated that I was forced to call the police to make a report about his inappropriate behavior and belligerent demeanor. This man is in no means a qualified manager and should immediately be removed from this store and any and all future management positions.

Hidden from those that do not walk around the shopping center itself or know of its existence is not your completely ordinary T-​Mobile retail location. The storefront does not face either of the main roads it’s next to: Venice and Overland and is found in the same shopping center as fellow retail establishments: Best Buy, Ralph’s, Panda Express, and more.
Now this review is not about the service the company provides on its network but of an encounter I had with an employee before Christmas regarding potential options for phone upgrades.
I fully disclosed to the employee working there that I was not currently on a contract and was wanting to avoid one but wanted to know what options I had for the specific tasks I wanted my new phone to be able to perform.
Most places like it would see this as their flag to «Sell! Sell! Sell!!» me onto a new contract. But the employee upon looking up my information for my current plan took heed to what she had seen on the history of my account (I’ve been off a contract for over 2 years) and explained my options as best as she could while heeding the information she saw.
The gesture was GREATLY appreciated… and while I didn’t go home with another phone that day, I did go home feeling a bit more confident that perhaps there really WERE salespeople out there who actually listen to their customers out there. And that ain’t bad.