TechCare

My wife and I have had a working relationship w Tech Care for over 10 years. Eddie and Nas are so great to work with. Their products, service and professionalism is beyond reproach. If you need a custom design or personalized tutoring, they deliver.
I highly recommend Tech Care!

I can’t say enough about this computer repair shop. They are outstanding and that doesn’t begin to cover how great they are. I have had issues with my Dell computers and recently found out that the particular model I have is the problem. Eddie, Jay, Nas, Josh, Tendai, John Damien and Phil, I hope I am not leaving anyone out have gone above and beyond for me with these computers. They are knowledgeable, helpful, patient, caring wonderful men. I would never trust my computer repairs to anyone else. Don’t go anywhere else. As a plus which I discovered many years ago they will work on my computers at my house, They were I think one of the first computer companies to do this many years ago. Everyone is wonderful you won’t regret calling them and having them fix your computers. They do it all home users and businesses, PC’s and Mac’s.

I have been using TechCare for a many years. They plain just work hard and do a great job. They have earned a great review from me. Josh is my technician — he’s awesome — but all have been at least very good. Eddie and the guys on the phones seem to work ²⁴⁄₇ and are just solid good guys. I recommend TechCare all the time without any hesitation. Just a straight up hard a working good crew and at reasonable rates is as good as one can ask for I’d say. Thanks gents!

Great service from Nas the technician who came to my business to help me with a network issues Ive been having. He was proffesional and knowledgeable and even returned after leaving because I didnt have all the information he needed to finish his diagnosis. Would recommend!

I have been working with TechCare for a few years now. They are as good as it gets. The technicians are punctual and professional. Customer service when calling and scheduling an appointment is always easy. I would not hesitate to recommend TechCare’s IT services to anyone. I can not speak highly enough about this company and its employees.

As a business owner, I could never be sold on paying for a contract with an IT or Computer Service … until I met TechCare. When I began my current position as General Manager for a cage-​free doggie day care and boarding facility, one of the first expenses on my list to eliminate was the monthly contract, that had been previously established with a company called TechCare, which I had never heard of.
Before taking action, I thought it best to observe what our company was actually receiving for the monthly fee. Besides that, all of the computers were PC’s and in our store we were Mac driven, so I thought it might be a good idea to retain the contract until I could get comfortable in the PC world.
Within a couple of weeks after starting, there was a need for TechCare’s services, for the learning curve I was experiencing with PCs wasn’t moving as smoothly as I had hoped. First of all, a human actually answered the phone when I called. That earned them some bonus points. The first question I was asked threw me for a loop. It was, «Would tomorrow be good for you?» I responded with, «You mean the next day, like within 24 hours?» The answer was yes! I thought, how could that be?
The technician showed up on time, got to the root of the problem quickly and even explained what the problem was and how it was fixed. Incredibly, he spoke English and not «Geek-​Speak.» I actually understood what he said … and the first time, no less. Well, I thought, this must be a fluke. However, when the technician arrived for the monthly service, to check updates on all of the computers and making sure the server was in good order, it happened again. I was notified … check that … I was asked if the date they had in mind fit with my schedule. Caught off guard again.
Remarkably, when the technician arrived, named Josh, he actually did things … lots of things, and kept me up to speed all along the way. I just had to ask if this was their normal procedure or had the company I was working for been using them for years and had earned VIP status. As it turned out, our company hadn’t used them for years, but they did solve a lot of problems and prevented even more, shortly after taking on the account.
The experience with TechCare changed my mind about contractual agreements and the vital service they can provide. Now, if only learning how to operate Windows, properly, was as easy, life would great… but I’ll settle for good!

Awesome, prompt service. My hard drive crashed, and I was going to lose all the data.
They got it back to me the next day, rush job, new hard drive, new ram and Windows OS installed. They were pleasant and professional.

have to give Eddie and josh 10 spades for the great job they did saving my computer. I was desperate, my computer went down, hard drive not found. the kiss of death
I called Eddie at techcare, I have used them before.
they sent someone to the house to pick up the computer and told me they would have it ready the next day!
sure enough at 11 am the next day I drove by the shop and the computer was ready, fixed, and flying.
you guys did a great job, again, I am so happy that I saved the cost of a computer that you can not believe!!!
thanks guys!!!

I’ve been a customer of TechCare for the past three years, and they’ve never disappointed me. They helped resurrect my laptop three times, and were very helpful in answering questions about what to do if it happened again. Not only were they very professional, but they were willing to offer advice over the phone to assist before even making contact in person. I highly recommend this company to anyone with computer issues.

Honest, diligent and friendly. My laptop monitor was displaying lines and I was sure it would have to be replaced. I called these guys and talked with Eddie, told him my predicament and he suggested I bring it in. He made a point in saying that if I was happy with the computer, out might be worth repairing instead of buying new one.
They looked it over, said it was the inverter and cleaned it up and put it back, but wanted to keep the computer running over night to see if the problem occurred when it got hot.
The next day, they called said it was working perfectly. They only charged me the diagnostic which was so reasonable I felt I should tip them.
They also ran software updates and made recommendations for things like the battery and power cord, but they weren’t pushy.
I will totally use them again to service my computers.
The fact that they’re located in the same space as the Better Business Bureau is also comforting.

I had quite the ordeal with my computer here. This place came recommended to me by another place I found highly rated on Unilocal,but that company primarily services Macs. So I went to this place in hopes of getting help with my PC, which it turned out had had hard drive failure. At first they were very prompt in performing the initial diagnostics, and informing me of the problem and what my options were. I decided to proceed with having a data extraction done on my hard drive in an attempt to recover all the files I had stored on there (and, regrettably, were not backed up). They said this would take about 14 business days, so I called back to check in after it had been about that long, and they told me it might be another couple days. I called back in a couple days, and was told the same thing. This went on for a few more times, until at one point I called in and was told the man I had been speaking with was away on vacation for a week or more, at which point I begun to get really frustrated. It turned out I had to wait about 8 weeks to get my computer back, and I was constantly having to call and check in in order to keep them on top of things. In short, their communication was very very poor. They had warned me they may not be able to recover all my data, due to the state of the hard drive, so when I got it back I was glad to see that it looked like most of my files were there. After using the computer for a while, however, I noticed that many of the pictures were corrupt files and were severely distorted. When it came time to pay, it seems they «accidentally» installed a 1TB hard drive rather than the 500GB hard drive I had before (which I had been quoted for, and had an e-​mail to prove it). So I could either wait another day or two for them to swap out the hard drives, or pay more. That, in my opinion, is no way of doing customer service — they are the ones who screwed up! They made a call to a mysterious «manager» who never seemed to be on the premises, and he said they could give me the 1TB hard drive for a discounted rate, which was somewhere between $ 10 – 25 more than the 500GB was going to cost (I can no longer remember specifically). I finally just said «fine» and agreed to that, because I was so sick of dealing with these people and wanted to get the heck out of there.
In the end, it seems that they did resolve my problem, and supposedly recovered as much of my data as was possible, but I was caused a lot of stress and frustration along the way. I also ended up having to go back in once more because a bunch of my settings were changed when they reinstalled Windows and I needed them to set things back to the way I had them. I would not return to TechCare nor would I recommend it to others, though I found Josh to be really nice and helpful once I started dealing with him rather than Eddie.

I build custom photoshop/​video editing rigs. I was trying to be fancy with disk partitions and managed to brick my computer — black screen of death. Flashed the bios, fresh installs, repairs, nothing worked. Josh at Techcare undid my damage in a day and gave me advice on how not to eff myself over again.

Eddie, Josh and all the guys are great!
Took my laptop there a few months ago because of a virus and had good service. I wrote a nice review, but don’t see it here. Hmmm…
Anyways…my husband’s computer got a spyware virus this morning; it was the kind that locked your screen and said you had to pay for a virus scanner update in order unlock. $ 60 and it’s total a scam! Well… my hubby’s got no patience when it comes to computer problems and after hearing a few choice phrases coming from the office, I picked up the Batphone.
Josh worked with us over the phone to kill the program, clean up our files and send us on our happy way.
They’re patient, professional and saved us a day of lost income.
Thanks guys!

I spilled water on my Thinkpad, and was referred to Eddie at Techcare mid-​February 2011.
They ran $ 50 (which would be credited towards further repair fees) to get a diagnosis on the notebook, which was fine.
Within a day they called me back and gave me the diagnosis — they took it apart and found where the water damage occurred in the keyboard, cpu, and motherboard. okay.
I went in, paid for the initial inspection, and asked Eddie for an estimate to get these parts replaced (for my warranty coverage).
He returned my notebook to hold onto until he could get estimates for the replacement parts and labor fees.
He would get back to me by the weekend.
The weekend passes, and no contact.
I needed to get my notebook running again asap, so after a few days I try again by phone, email, and even messages through their website to get in touch with Eddie.
Unreachable.
It has now been a month since the start of this process.
I have yet to receive an estimate and I have long since given up on trying to get this repair going with Techcare.
I guess they didn’t want the business? I don’t get it.
They seemed friendly and helpful enough.
I can’t speak for their reliability.

After my paid anti-​virus protection expired, my laptop immediately started having serious spyware issues. Fed up, I finally took it to Techcare. Not only did they promptly rid my laptop of viruses, added a fairly efficient FREE anti-​virus program, but they also did it for much less than I had been quoted by some other places. Even their 24hr customer support reps are very patient and friendly. Happy to say I’ve had no issues since, and if I do I wouldn’t hesitate to take it back.

I work for a very busy orthodontic office. We totally depend on Techcare to keep us up and running. They have done repairs, installed new computers and services for us, and we have been very happy with their services. Nas is especially great! He is willing to do whatever it takes to get the job done. We now use ONLY Techcare.

These guys are really, really good. This price is great too. Saved me a lot of money with there fix price policy. I did a lot of research before and choose these guys… it was the right choice.

During finals, my computer crashed, so I took it to Techcare. They were very friendly, explained everything in terms that I could understand, cheap ($ 85 for fixing a computer that won’t even start was the lowest price in town!), and their turnaround was a day.
When my computer finally died, I called the people at Techcare for their advice on what are the best computers. They told me exactly what to get and were very patient with all of my questions.
These are really hard working and honest people. Avoid Geek Squad or talking to someone in India and run to Techcare with all your computer needs. They’re great!

My boyfriend’s computer crashed, a disaster since he is wrapping up his MBA this quarter. Anyway, to sum up the service:
–very fast turnaround, under 24 hrs
–the price was right, approx $ 120 for cleaning the computer, installing new virus protection software, and also cleaning up a hard drive with infected files
–the service was excellent – no non-​sense, straightforward
As an added bonus, theyre in the same office as the Better Business Bureau, so for a tech support company (where basically you pay for something you no zero about), this was another immediate confidence builder.
I highly recommend Techcare, great service from Eddie Saleh!

My Tech Care has been taking care of all my computer, and networking needs for the past decade. They are GREAT to work with!