Toys R Us

Staff are extremely rude when answering simple questions (e.g. do you have this item in stock?) for no good reason.
There’s no longer a reason to pay a premium to buy toys from a store with such people running it. Amazon has better rates anyway, so just plan ahead and avoid this Toys R Us location in particular.
Just a genuinely bad experience that is the last thing people need in a TOY store. (It rhymes with joy for a reason.)

I was ganna get me a dareway revolution but they were sold outI had to wait 3 weeks but I’m ganna get it

I came into your store looking for a Christmas Gift card and your arrogant manger Enrique had such an attitude and argued with me for about 10 minutes. He thinks he has power holding his clipboard. He yelled at me and told me he was out, when I said that none of the gift cards where what I needed as they were ugly and did not have any design for Christmas, he argued with me instead of taking the time to show me the gift cards to brighten my day in since this store was out of them. No one wanted to help me they all argued with me, and treated me like I was a piece of dirt. All I wanted was a Christmas Gift card to give to my cousin and no one at of al the associates even took the time to help me find a gift card. I spent $ 40.00 in your store on a gift card and for all the harassment and poor customer service I think it is suitable to give me a $ 40 dollar gift card as you were out of the one I wanted or to compensate me with something for Enrique’s rude and unsatisfactory customer service. If I do not get an amicable resolution for all the hassle Enrique and Michelle put me thru I will report this location to the better business bureau as well as file a complaint with customer service. Enrique needs proper training as a manager and coaching how to better treat a customer because the customer is always right. I also think Enrique needs to be sanctioned and written up for this incident and it put in his personal file. He does not belong working at a toy store and needs to be transferred or demoted as manager. He is the worst manger I ever talked to and he kept flashing he clip board in my face. Be ware this store sucks in customer service and no one will help you. It may be out of the way but go to the La Cienega Location as they treat you way better than this store I know it is the holidays but if they are going to be rude and ignorant and unhelpful they are going to lose customers. I will never step foot in your store again and all my 100 or more friends will not shop at your store either. Unless you compensate me for the time you wasted and your unprofessional customer service Enrique on a scale of 1 – 10 on the level of customer service you provided to me it is a 0. I do not know how you got the manager position but if you can not deal with adults properly you certainly do not know how to interact with kids and do not belong working in a toy store.

I bought a bike for my daughter On a Sunday and the cashier told me it will be ready in 72 hours they were going to assemble the bike. Great! awesome ! But then i notice it’s already 72 hours so I call and some guy tells me it’s not even been touch ! I don’t know why he went ahead and told me that he was better off lying to
next you know Im calling the store line and there’s no answer for two more days haven’t stopped at store because of my work schedule ! finally it’s a Sunday (That’s a week!) still No call to come pick up the bike I go to the store. I ask for manager & I tell him what’s going on & this fool has a stupid smile on his face he giggled a little and walked off while talking ! rude he told me it’s December we have 200 bikes up there. I’m sorry But I’m not the one who told a customer it will be ready in 72 that’s your stupid excuse? that falls back on you at the end of the day not me. why is that excuse ever ok? Just say it won’t be ready until maybe a week don’t tell a lie to a customer ! My first thought was is this the manager? He didn’t apologize Not
he comes with a bike that a swear looks like the display bike lol Whatever at this I point I just wanted to leave. Tony the manager you left me an unhappy costumer and the fact that you kept laughing in the back with the other dummies. I come from customer Service here’s a tip never walk away and talk & always apologizes costumers are ALWAYS right! Then maybe this location will get better reviews !

As an avid amiibo hunter this location always gets a lot of stock during restocks and release dates. They also keep the sections very well organized. Keep it up guys. Lines are a little long during the afternoons though.

I wasn’t too happy with the service here, the staff could be a little friendlier considering this is a children’s toy store.

I ordered online with store pickup and email said dont go to store before i get a confirm email saying its all ready for pick up but i went there anyways since i had lots to do. As i walked in I ran into Jason guy he was super kind and he did everything less than 10 min and i was all ready to go.
Unfortunately the stroller i bought was oped and used so i went back to exchange and i met this kind Jason guy again and he once again solved all the problem with 15%discount. Even with a trouble, i satisfy with my happy purchase.

I stopped by this local Toys R Us to get a gift for my God Daughter for the weekend. Turns out I actually found something for here although I was hesitant do to some of the reviews on here. I mean its a pretty large store so I figured they cant be empty on the shelves and glad it worked out. Anyways, the store is fairly kept I think. I did see some areas where a lot of things were out of their place.
Help was not easy to get as well, as it seems most of the help are people that are at the register and in the nursery section only.
Either way I found what I was looking at and got out a happy camper. The location in inside a large shopping plaza so there is plenty of parking for everyone. If I am in the area and need something I don’t see why I wouldn’t try this place again.

This is the worst Babies R Us I have ever been to! I literally found my two items in less than two minutes and stayed in a single line for ten minutes waiting to be checked out. The customer service was so, so, so, so, poor! The line was long, people began to sigh and other employees looked on. It was the most excruciating thing! No one apologized or even acknowledged the long wait. I will never visit this location and I hope these employees either learn how to put the customer first or lose their employment. These stupid people have chosen to work there and need to like it or do something else with their time instead of wasting mine. Steer clear!

This was my local Toys R Us when I was a kid. This place was huge and a big maze. Time flies, this place truly amazing. Toys R Us has everything from toys, baby products, video games, and bikes. Toys R Us lines can get pretty long, their is a shortage of cashier workers. The prices of toys have gone up big time from when I was a kid. Make sure you apply for the Toys R Us rewards card. You can stack on points and keep building. When you built up up enough you can get coupons like 10%-50% off ‚$ 10-​$ 80 off your purchase which definitely come in handy. So sign up, check your emails and you’ll save a lot. Trust me you’ll be happy of how much you saved.
Location: This Toys R Us is located in Culver City of Jefferson Blvd in the shopping center. This is a very nice and beautiful area.
Parking: the parking is excellent. Lots and lots of parking .
Customer Service was excellent. I had a lot of help and they were very helpful and professional. I give this place an A+++++

I made the mistake of not preparing ahead of time and had to buy a kid CD player on a Sunday in a hurry so Amazon was not an option.
Drive home, lights out on the CD player. I cannot believe this lack of quality control and I’m out $ 3 in gas and an hour of my time. I hope Amazon quickly disposes of these clowns.

I came here close to closing time. So glad the line wasn’t long. I hate long lines.
I just came here to grab one birthday item and I was out there door. Of course, it was pricey. Luckily, I had a coupon to apply it towards my purchase. And I thought I was already signed up for their rewards program, but the cashier couldn’t find me in the system. Good thing I was able to reapply and it was quick since I was behind on time…

I’ve always had a good experience here. Today was the exception. The cashier Charmaine (or something close to that) was very rude. I purchased masks at a different store that were on sale. I asked her could
this store price match because I wanted to buy a few more. She gives me a run around about the store making a price mistake then calls W. LA store & talks about me as if I’m not standing there. I almost felt like a criminal. She then states to associate on phone «I don’t know what she’s talking about because the computer says $ 9.99». It isn’t that deep for me to scam Toys R us for $ 4.00. I immediately chastise her on being rude & inappropriate towards me. She then wants to argue… Really? She asked another associate to take over for her & the associate quickly handled to phone call & verified the sale price. I’m satisfied, but customer service is becoming a rare gesture nowadays. Ironically, today was my day off from my day job as an evaluator. I hope you seek help for your bad attitude young lady. You suck.

Apparently when you want to check out, a cashier at the booth is not available to do so. I guess they dont want my money that badly!

I hope to never go back here. The allure it had when I was a kid is clearly gone along with their idea customer service.
When went hoping to register for our upcoming baby shower. Not knowing exactly where to go to begin the process we stood in line at customer service which had a baby registry sign behind it. Unfortunately, a lady at the front of the line yelling about their return policy took up quite a bit of time and required a manager to be called. The manager dealt with the lady and then seeing the line that had formed left and went back to the store.
When we got to the front of the line 10 – 15 minutes later the sales clerk told us we were in the wrong place and told us to go to the back. She called ahead to make sure they’d know we were coming. When we got to the back, there was no one there and another lady already waiting. We sat down for a bit and finally another sales clerk asked if we’d been helped. We said no and she then walked away.
We wandered around the strollers by ourselves trying to make sense of it all. I checked a few prices online and found them cheaper at Target and Amazon. I decided that not only did I never want to step foot in this place again but that I would not send registry business their way either. A trip to Buy Buy Baby shows you the difference that customer service makes.

I cross my fingers that I NEVER have to go here again. This is by far the WORST toys r us… We went there to find the talking woody (from toy story), and found COMPLETE CHAOS in the Disney aisle. Do these people know how to do their job? I get that it’s a kid store, but it was so overwhelming that I actually organized the aisle myself so that I could try to find SOMETHING. My husband tracked down two different employees, first stated that they probably had it wrong online (said that they had 4 in stock) because woody and Jessie come in the same box… What? no, they don’t…The second employee had her manager check in the ‘back’ and he said the computer is wrong –_​_​_​– really? Maybe, the truth is that the store is so INCREDIBLY disorganized that it’s sitting around in another section, or worse, the employees are so HORRIBLE at their job that stuff goes ‘missing’…
The cherry on top? The long line with ONE cashier. And the cashier? TEXTING while checking people out… Whyyyyyyyyyy??? I will do my best to stay clear of this toys r us FOREVER.

This place is a mess, disorganized, dirty, crap everywhere, no attendants in sight, no matter what season or time of day. The only good thing is parking is easy and its easy to get to and there’s a babysrus next to it.
They wouldn’t even take unwrapped toys for Christmas 8 days before Christmas. The staff won’t give you the time of day. More luck at Target or WalMart which is not a good thing.

Again, this place never ceases to amaze me. Only 2 registers open on a busy Sunday, with employees wandering around aimlessly. Don’t they know kids don’t like long lines, and neither do their parents? I wonder who the lackadaisical management is at this place. And their selection is lacking, too.

This is by far my least favorite store to go to.
Every time I have bern there this is what I’ve dealt with:
–complete lack of organization
–too few staff to help
–huge mess
–items off registry are impossible to find. I feel like I am in a scavenger hunt with no chance of winning.
–checkout lines take too long and not enough open lanes.

A colleague is having a baby soon and I wanted to get her a little something before she left for maternity leave. Since I don’t have kids, there’s never been a reason for me to step foot inside a Toys or Babies R Us. When I walked inside, I was pretty overwhelmed with all the stuff they sell! Good thing I knew what I wanted to get her, but when I actually found it I realized it was much too bulky and would probably take up too much space. I wandered aimlessly about for a few mins. totally at a loss as to what to get. Then I found these cute socks so I got them instead.
When I went to go pay, there was only one register open. Two people were ahead of me and they certainly were taking their sweet time paying for their merchandises! Fortunately, another cashier was able to assist me. He worked at the electronics section and led me to his register. He was professional and so jovial. Kudos to him for noticing that a line was forming! It’s not like the electronics section is right next to the registers. He could’ve easily ignored me and I certainly didn’t think to go there to check out. Customer service was definitely A+!