V & N Nursery

This place is the worst. Very little knowledge of their own plants. Maybe only for landscapers who already are experts.

Fantastic nursery! Every display table was filled with healthy, gorgeous plants. Jose is great. He helped me with some plants choices. He’s so friendly and knowledgeable with a wonderful sense of humor. I so appreciate the «no pressure» atmosphere and the very reasonable prices. And don’t leave without meeting Cinnamon the cat. She too is very friendly. Looking forward to my next visit. Thank you!

What a fantastic nursery! I own Hope Gardens landscaping and we install drought tolerant plants. This well maintained, well staffed nursery had large healthy plants with great diversity. Prices were in an average range but my greatest compliment is reserved for the stellar staff. Thanks!

Today, me and my mom went to the V & N Nursery to get some plants. We left with four. The V & N Nursery has a nice selection of plants. A plus of our visit was a staff member who answered our plant-​related questions, and helped load our plants into the car.
Note: I saw some dead, dying, and broken plants here, though the majority of plants on display looked healthy and alive.

BEWARE of purchasing anything from here. What a waste of money. I wanted to support a local nursery so I purchased eight Silver Sheen shrubs (Pittosporum tenuifolium) from here. Within 3 months FIVE of them started to die! They started to turn brown and despite doing water tests, soil check, and fertilizer, etc, there has been nothing to bring them back to life. And now they are just branches with brown leaves barely hanging on.
I went back to the nursery to see if they had any suggestions or would offer a refund as Home Depot and Lowes offers a one year guarantee on their plants.
Well it took awhile for anyone to acknowledge me and when I was finally able to flag someone down, he appeared to be annoyed that I wanted to ask him a question. And yes, I did ask him if he was busy, and he told me he was not. I told him my situation and he said that all of the plants they sell are perectly healthy when they leave the nursery and it must be something I am doing. He said I could be over watering or under watering. I tried to explain to him that three of the eight are totally flourishing and but five of the shrubs are dying. Yet they are all planted in the same area with a drip system so they all get the same watering and sunlight. He appeard to completely not interested and that I was taking too much of his time. He didn’t even make an attempt to suggest other options of what I could do to save the plant.
I asked him if the nursery offered guarantees on the plants and he flat out said they do not give refunds or exchanges. I explained that the the bigger stores do that and he asked if I had a receipt. I told him I could find it and bring it back. But he said, he couldn’t do anything anyway for me. So why even ask me for my receipt!!!
It was infuriating to try to get any type of customer service and toask that they would stand behind their product fell on deaf ears. Clearly it’s CAVEAT EMPTOR here! Too bad that a small nursery treats the clients like this. I guess I will be sticking with the Garden and Nursery companies like Home Depot that will not only stand by their product, but they will even give you a full refund or exchange if something happens to the plant within a year. And they actually take the time to explain how to care for your plants.
V & N Nursery, this is one customer who will never be coming back, and will be referring any nursery and gardening business elsewhere. So much for trying to support a local business. I guess THIS is the reason why people don’t bother.

Worst customer service experience ever! I called to ask for the phone number of their valley wholesale store and they wouldn’t give it to me because I’m «not a business.» I explained I wanted it for my gardener but she still refused to give me the number saying my gardener should call. He can’t call without having the number!!! Who’s ever heard of a phone number being secret from customers, even if they do only sell wholesale. Most preposterous conversation and policy ever and my gardener will be buying the 20 flats and 10 trees I needed elsewhere. Way to go!

Bought a bag of compost and some plants here the other day. Service from all the employees there was great and very helpful. Prices are very affordable.
I would definitely return and recommend.

I went to Home Depot the day before and picked up a few plants. The next day my Gardner recommended V & N. What a difference!!. The service was great, and the plants were much better and cheaper than Home Depot. First I went to the location by Carl’s Jr.(they share a parking lot) After I was all loaded up with flower and vegetables with my compost. I returned to the 2^nd location which is farther South on Sepulveda. Customer service is not as good but this is the location that has fruit trees and camellia’s that I wanted. When I mentioned this nursery to several friends… they all said I always go there… well wish they had told me earlier

I went here for the first time yesterday. My review is based on the following:
THE GOOD:
— The selection and quantity are great.
— Good customer service at the lot closer to Venice Blvd. This nursery, which shares a parking lot with Carls Jr, is not huge but is beautifully maintained. Better yet, within 90 seconds of me entering, an employee approached and asked if he could help. He was very good at answering questions (which is particularly important, as I’m a total newbie), and was very friendly. When I told him that I was looking for vines, he suggested I go to their other lot, which is located roughly a block south.
THE BAD:
— Terrible customer service at the lot closer to Washington Blvd. The employees that were working yesterday — one woman and two men — must have absolutely no vested interest in whether or not the business generates any income, because not one of the three working could be bothered to assist me. ALL of them saw me shopping (and I was the only customer there), and no one asked if they could help me. I even tried to ask a couple of them questions, but was given short, uninformative answers, and then promptly ignored. They are clearly not interested in making sales. In fact, the woman that was working was on the phone inside the shop, and when she saw that I wanted to ask her a question, she instead threw herself into her phone call using the business’ landline. To look at me, one wouldn’t know I speak Spanish, but I do. And I can verify that her phone call was not a work call; it was about a pair of shoes that she wanted, and how a store didn’t have the color she was looking for. She turned her back to me while talking on the phone about a stupid pair of shoes. Unbelievable.
— There are no labels on any items. No labels with the name of the plant, nor with the price. This means that to know what kind of plant or flower you are considering purchasing is, and/​or how much it costs, you are completely dependent on communicating with an employee. Which brings me back to my first bullet point under «THE BAD». And which is why I walked out with nothing. If this place wants to turn a profit without replacing its staff, they should label every item with complete information, including care, so that shoppers can at least have some information. But as it stands, the only thing shoppers can glean without assistance is the color and current size and shape of an item. That’s ridiculous.
From the outside, this looks like an incredibly viable business. Overall, they offer a wonderful selection and volume, and everything at both locations is very well cared for. But, as my father once told me: Businesses usually fail NOT due to a lack of viability, but due to poor management, and I am very concerned that might happen here. (To be clear: I refer specifically to the lot closer to Washington. The one near Venice is light years better w/​r/​t customer service. But unfortunately, the lot near Washington is four times the size, so it is the one that should be anchoring the business.)
I would like to go back to shop there, but the reality is that if I find any other nursery that has better customer service, I probably won’t.

Really great experience here. 2 large locations within the same block and great business hours. They seem to really know their stuff, great service, good quality plants and flowers. People have referred to Brenda as not being helpful but she was extremely nice and helpful to us so I’m not quite sure what the negative reviews are about.

Stopped here today, first time since I recently moved to CC.
I was impressed, not only by the selection of plants but also by the good quality.
Prices are very reasonable.
So I will be back.
Most likely tomorrow ;-)

Great selection of plants, excellent prices, Brenda and Antonio are awesome!
They selected the best plants for me and delivered exactly the one I picked.
Edoardo

I’m so disappointed. This used to be my go-​to place for an awesome variety of cacti and succulents at decent prices but the place has changed. The cacti and succulents have been reduced to a tiny section in the back ¹⁄₁₀^th of what it was and the rest of the place has been filled with plants of every variety you can already find at every other nursery in the city. Boooo!

It would be 1 star if not for the man who tried to help. Dealbreaker was Brenda, to which at least one other review refers.
I went in search of a bag of soil, she said $ 7 after looking me up and down as if I was lucky she was speaking to me. She seemed as if making up prices, maybe not, and definitely did her best to stay on the phone while I was there, right next to her with a question, seemingly purposefully ignoring an opportunity to help. It took nice guy Eddie’s suggestion for her to end the call, meanwhile he’d stopped to help me while hauling 11 plants on a cart like a mule to another customer’s car.
I so intended to carry soil home and to support local, small business. It was not to be, as I’d have regretted pitching in on homegirl’s Taco Bell.
Shame too… walking around the nursery is magical.
Update 3.31.13:
There’s another section of this business, entrance facing Carl’s Jr. parking lot, same company. When I went here at a later date, thinking it was a different co., Jose was very helpful and courteous, thus earning them 1 more star.
While walking by on my way to proper service, I saw Brenda on the phone again — or still.

I have always seen this place driving down Sepulveda and I am so glad I finally stopped! For a succulent and cactus lover, it’s like being in heaven. We stopped in late on a Saturday and the owners were very gracious with us… the cats that walk around are pretty adorable too. I found some great plants and took them home — it wasn’t too expensive overall. Really glad there’s a place like this with such a huge selection!

Watch out! The young lady who takes your money, (from a post elsewhere I think her name’s Brenda) is bad news.
No. 1– She isn’t knowledgeable about plants.
No. 2– She needs a major attitude adjustment.
No. 3– She charges sales tax on all items, whether they are fruit trees and tax exempt items or not.
Per CA State Board of Equalization, seeds and plants meant for human consumption are NOT taxable. (California State Board of Equalization Regulation 1588).
Maybe some day she’ll learn, if her attitude gets out of the way.
Customer relations is certainly not their strong point.

This is a great place to find beautiful plants and supplies for your garden. They have a variety of plants and the prices are not out of this world like others. They have great customer services. Always ready to help you and have answers to your questions. I highly recommend this location. Here you will not be waiting in long lines to pay or wait for services.

Exelent products… Exelent prices… and the staff are very attentive to the customers… Highly recomended

Love this little gem of a place. They really know their plants – they are a true nursery. They have excellent prices on jasmine and carry an amazing variety of high quality roses as well. I wouldn’t shop here for pots and such, but for a quality plant and followup care, this is the place!