Victoria’s Secret

Absolutely terrible to say the least. Short version, Edgar closed the store 5 minutes early, when I told him it was 8:55 he said «no it’s not». I showed him the time on my phone and he had to verify on his. He acknowledged that it was 8:55. His reply was «oh well we already closed»… I’m giving you the shorter version but I told the manager at the time «Maria» the whole story and her professional, compassionate, sincerely apologetic reply was «sorry about that». It was 8:58 when I spoke with her and let her know that I was still in the mall. But all she could muster up was «sorry about that». I HATE that this is the most convenient VS for me to drive to… Not to mention that it’s ALWAYS messy. Not just at sale time… It’s a whole bunch of underqualified people working there who hired they’re cousins. Ok I’m done.

Waited over 45 mins and not counting when I was in line. They charged my gift card and the transaction didn’t go through so they were calling and trying to fix the problem 45 mins later they fixed it. Didn’t even apologize for the wait and they had smiles on their faces.

They all need customer service training specially the cashiers! One of the girls forgot to give me my change all because she was on the phone & she advised that next time when I need to make a payment to go down to the PINK store, she made me feel like she didn’t want to take my payment. So next time I’ll go out of my way to th another store where people aren’t rude.

Slow service I waited in line to pay over 20 minutes. The lady that helped me was amazing When I asked the manager to. open a register she said there wasnt one and then opened ine 20 minutes later.

Literally the worst customer service experience at a Victoria’s Secret — nay, at ANY specialty clothing store, that I have ever had.
Let me backtrack and explain that I’ve never been too fond of this particular VS. It’s always crowded, the layout is weird and unorganized, and the checkout line is mysteriously never less than a 15 minute wait, no matter what time of day it is. At this point, I would have given it 3 stars because I am generous and will allow the convenience of the geographical location to make up for the subpar shopping experience this particular store offers.
However, I was so underwhelmed last Saturday that even my low standards were unmet. I was looking for a matching set out of their new bralette collection. Just the bottoms to match the blue top I found in a messy drawer in a cramped corner of the store. It’s new merchandise, not limited edition, so inventory shouldn’t be an issue, right? To note, I am a highly independent shopper who relishes in her freedom to roam undisturbed and rarely asks for assistance, but I needed this specific bottom and I needed it NOW.
It took me at least 20 minutes to flag down an employee (from what I could see, there were only 2 girls manning the entire floor). One was a gazelle who I was never able to capture. The other I was able to corner after having to execute a come-​on as aggressive as my worst bar experience.
I looked this girl straight in the eyes. She DARTED her gaze and shifted to the other side of the table. Okay. I move closer to her, holding the bralette I needed so desperately to find the bottom for. She moves away a little more. As she is about to turn her whole body away from me, I call out «Excuse me!» She freezes for a moment, and debates fleeing. Before she can resume motion, I blurt out my inquiry. «Do you know where I can find the matching bottoms to this?» She picks up the nearest pair of blue underwear at arms length. It is at least 4 shades of blue off and a completely different fabric. «You can try this one. I don’t know. You can look around.» She manages to not make eye contact with me this whole time as she slithers away into another section of the store.
I stand alone, bewildered, frustrated, annoyed, holding my bralette with no matching bottom.
Well even though it’s fresh merchandise, I justify to myself, maybe it’s so in-​demand that they don’t have it here. Oh well, might as well just buy the top for now.
I stand in line for 20 minutes before I can make my half purchase.
The next day, I am told by my friends that they were able to find the exact bottoms at the very same Victoria’s Secret that I went to.
As I groan in frustration, one of my friends remarks «But I don’t understand. All you had to do was ask. The girl took me right to the section they were in.»
I understand that my particular experience is not representative of every customer experience, but this was so unacceptable and frustrating that I could not help but share. A complete waste of one hour of my life. I would’ve been happier in standstill traffic than in that Victoria’s Secret on that particular day.
TL;DR: If an employee who looks like they really don’t want to be there tells you something is out of stock, take it with at least a grain of salt.

Not much to say except that I am always pleased with the knowledgeable customer service I receive from the sales associates here. They seem to always know exactly what I’m looking for, even when I’m not sure myself, and I’ve never left disappointed. They also have positive, professional attitudes and seem to enjoy what they do.
⁰³³⁄₁₀₀

Worst manager ever! I stopped by the store with a $ 4 return from $ 100 transaction. Imagine my surprise when they said I couldn’t return it even though I had bought it within the last 35 days first so. They claimed that I didn’t have a valid ID because it had expired on December 26^th. I never even knew I had e an expired license. When I asked them why they let me spend over $ 500 on December 30^th with an expired license, they claimed that the system doesn’t run ID when you purchase items. Yeah right? I asked the manager for the corporate address and she refused to give it to me. She also refused to call the Manhattan Beach store to ask them why they allowed me to purchase all these
FOR SURE, I WILL NEVER STEP FOOT IN THAT VS AGAIN. They have unethical practices and deserve all the lawsuits that they’ve had against them.

OK, the good: it’s local and the staff are really helpful and friendly and try their best to keep up with the bad…
THE BAD:
EWWWW THE LOCALS ARE DISGUSTING. when they’re not «tryna steal some shit», they’re all aggressive or in some form of mating dance… it’s like freakin Nat Geo in here. Strangers in this mall will bump into you many times, and stand way, way too close. ALWAYS LOOK FIRST before touching anything… seriously… I don’t know why, but there’s always weird sh*t on the merch in here… gum… boogers… I don’t even want to know. I saw some dude literally spit casually in the air outside the entrance of this store. There is ALWAYS a line and it’s because someone is ALWAYS acting ghetto, trying to return something they very clearly wore. Just go online. This is nice product in a terrible, terrible mall, that, no matter how much money is dumped into it, the locals will never treat it nicely.
would be only 1 star, but, really, I feel for the staff here, who really do everything they can in a bad place.

Just went to the Westwood location. The staff were very attentive, friendly and helpful. Good selection and good sales.

I really want to give them 5 stars because most of the staff that helped me were exceptional; however, the supervisor behind the registers could use an attitude adjustment and not talk about customers in front of their faces. I don’t know her name, so I can’t call her out. I went to get a pj set as a gift. I looked online and they were on sale. The item rang up on full price. I mentioned the sale to the guy helping me, and he asked the supervisor if the pj’s were on sale. I showed her my phone with the sale price and she said it was only on sale if I was an anger card holders (I’m not) and it does not say that online. I asked for a box, which was given to me but no tissue or gift receipt. Before I left I checked the website again, and brought it up to someone who looked like a supervisor standing by the exit. He and another female staff asked me to go back in line and get a discount as they honor their online prices in store! Pas I get up to the register, I see the supervisor telling the new girl who is about to help me «She is back»! I explain to the girl the situation, she calls the supervisor who says she will now help me. She asks for my receipt as she is holding it, and when I tell her she has it, she rolls her eyes. She then asks to see the ad on the website to make sure I’m not lying, although the male supervisor told her in advance it was legit. She finally completed my transaction.
I understand it’s the holidays and they are swamped, but there is no need to lie to the customers so they pay full price, if something is on sale.
5 stars for the sales girl Sequoia, and the gentleman and lady at the exit!!! 1 star for the supervisor behind the registers.

I love victoria secret !! Im an angel cardholder i actually always shop at victoria secret for my bras an pantys !! I came to this VS in fox hill mall I try on some bras an wen i was about to pay i realize i didnt have my purse so i run to the fitting room to get my purse the worker that was in the fitting room told me or ur lucky i haven put no one in that room so she open the door an told me theres nothing in here! she didnt want me to go all the way in So i just ignore her an wen all the way in the room an my purse was there hanging ! So i grab it an told her here it is wat u mean it wasnt here? She told me oh i didnt saw it sorry! So i just left the fittin room without checking my purse&wallet cuz i trusted the worker an i purchase some stuff wit my VS credit card ! Once i got out of there i went to the store to buy formula for my baby ! An once i try to pay cash i realize i didn’t have my money no more !! So the worker from Victoria Secret dig in into my wallet an took out my money an i think she was trying to steel my purse too !! So i have 2kids A 1yr baby an a NewBorn so is kind of hard for me to take my baby’s out on this weather so i waited for the next day i went i spoke to the supervisor an all she say was sorry but we cant accuse no one an i cant check the camaras! We are not responsible for wats missing in ur purse !! I am really upset because this shouldnt happen cuz we go shopping trusting the store but ohwell i wont be comming to this VS no More!!! so plz if u girls keep on shopping here be carful they are thief’s !!!

I’m a longtime Victoria’s Secret customer and am an Angel cardholder as well. This has never been my favorite VS store due to a somewhat limited selection and not having the greatest staff, but a recent bad experience left me so upset that I feel compelled to write this review to warn others.
I recently received a VS coupon for $ 10 off a bra, and a free seamless panty up to a $ 12.50 value. Other regular VS shoppers and Angel cardholders know these are pretty standard coupons to receive. These coupons were emailed to me and clearly stated they could be used online or in-​store.
With an expiration date soon approaching, I made a special trip to the mall to redeem these coupons at VS. I spent a decent amount of time in the store, shopping around and waiting in the checkout line. Once I got to the very unfriendly cashier, he informed me the store wouldn’t honor the coupons because they were sent to me from Quikly, a third party, and that it had to have been sent directly from Victoria’s Secret. I was thoroughly confused, as these appeared to me to be the same coupons I regularly use when shopping in the store. I asked him for clarification about why these weren’t accepted, and he said «you have the Quikly app on your phone, and we don’t take that.» I have never even HEARD of Quikly before in my life and I certainly do NOT have their app on my phone. The email I received the coupons in says «powered by Quikly,» but I can assure you I am not a member of whatever program or company that is. I was so turned off by this employee’s rude behavior and his attitude as if I had done something wrong, that I ended up not purchasing the bra or panty, as I didn’t feel right paying full price when I had these coupons I knew should have been honored. I purchased one other item that I didn’t need to use those coupons for, and noticed when I got home that he never put the secret Angel rewards card (min $ 10 value) in my bag, which was supposed to be included with my purchase. So not only were my coupons not honored and I ended up not buying all the merchandise I had selected, but the employee was extremely rude and would not provide a clear, clarifying explanation as to why the coupons were not honored, he talked down to me and gave me an attitude for no reason, and he failed to do his job of including the secret rewards card with purchase. Clearly he’s never heard the motto «the customer is always right.» If the coupons could not be honored for some reason, it is best to be kind and friendly to the customer about the issue, and explain why, rather than being rude to add insult to injury and providing an explanation which doesn’t make sense at all to the customer.
One of the best things about shopping in-​store versus online is the friendly, helpful employees at your favorite stores. My experience with this guy was probably one of the worse I’ve encountered in a retail setting, and he absolutely should not be working there. He is so miserable and unhappy, and I hate to think of how many other shoppers he is negatively affecting, especially during this busy holiday shopping season. I did contact the customer service from that email which contained the coupons, powered by this Quikly service. I received a prompt response letting me know they are indeed legit coupons that should be honored, and they will be in touch with this VS store about this experience.
I would not recommend this store to others. Choose another VS location where you will fiend the friendly, helpful employees who actually understand the VS brand and make shopping fun and enjoyable, the way it ought to be. This store doesn’t deserve your business because they don’t treat people right.

This location usually has a good selection. The staff is very friendly and helpful. Last time I came one of the team members (sorry, I lost the card I had with her name on it) helped me find the proper bra size and style without making me feel uncomfortable. I will definitely look for her next time I need a new bra.

Went to return an online order. Sales associate told me they don’t do online returns and exchanges, didn’t even bother asking any other sales associate –_–
went over to the Pink store and they did it for me. The sales associate at Pink was obviously new but she made sure everything was taken care of.
Dear VS, please train your sales staff.

apparently they don’t main tap a lost and found policy for customer as any other business. According to the supervisor, Kim Ward, at PINK in Culver City Fox Hill Mall, she states that what ever is left and/​or forgotten from keys, phones, and other items… it belongs to them, Kim Ward said, and most of the times the throw it out in the trash. I questioned, as if someone would come back for keys, wallet, and phones even!!! yes indeed, it goes bye-​bye!!! Please tell me that’s not what Victoria Secret actually practice??? I’m apaled, disgusted of how she presented it and nonchalant made it as that’s nothing I need nor want to deal with.
Mind you… I forgot a big trail mix container for $ 15 at the counter when making a purchase, and when returning this morning to hopefully find it… well, Kim Ward the supervisor had come in this morning and find it and claimed it as she mention that’s the way the can and do. Never the less, ate from it and by the time I got back half of it was gone. AND, she handed it over to me as if nothing serious had happen??? How did you get to become a supervisor and how did you even got hired? Absolutely no morals, no integrity, and no problem solving skills what so ever!!! I kindly asked her either to go buy me a new one, give me money for it or even give me a gift card with $ 15 to shop for future. Kim Ward said she could give me a gift card but there would not be any amount on it… Really, she scare me just listening to what came out of her mouth. She had no regrets and found herself entitle and the logic behind her actions and handling the issue was horrifying. Usually a normal person would start by saying «I’m sorry/​I apologize», and something like «how I can I/​we make it up to you»… or if educated, they would already come up with a solution.
I’m glad it was JUST trailmix and not my wallet… that’s theft!!!
Of course, for being such a PINK fan, I will NEVER EVER make a purchase here again at this location!!!

This store’s remodel is awesome. It’s been quite some time now, but it’s re-​vamp makes it soo enticing to go in! When you in IF they greet you and offer help, request Janet! She is phenomenal! Best person who’s ever helped me at a Victoria’s Secret in a very VERY! long time. I’m a dedicated Victoria’s Secret shopper and she exceeded my expectations! She was very lively, genuine, kind and was very approachable but what was better was that she approached me. There were two other employees chatting up a storm and didn’t even greet me. She made me feel comfortable, measured me, asked great numerous questions about what kind of bra I’m looking for. She was genuinely interested and determined to find me the PERFECT bra! I answered her questions and she came up with a couple of ideas. She told me to try one she had in mind first. She brought me the one bra and it was EXACTLY what I was looking for! She made me so happy with my purchase. I would go back to this Victoria’s Secret because of Janet’s exceedingly fabulous service. This store needs more employee’s at her level of expertise, friendliness, efficiency and AWESOMENESS! Actually, ALL STORES could use employees like her. Being in customer service for about 7 years, I seek great service from each store I go to. Janet made that experience happen & made it a wonderful visit.
The 5 stars go to you Janet! Hope managers and staff acknowledge & reward you for your service.

This Victoria’s Secret was much more organized. Their swimsuits were so organized in the drawers that I thought they might’ve been bras. They also had good service in the waiting rooms and the lines went pretty quickly. Good for them!

This is one of my favorite VS, they always make me feel welcomed & everyone one is really nice. I love that they help me out & also give me time to shop on my on. the best part is that I always find what I’m looking for in the Very Sexy Collection & Body By Victoria. I love the service & will always continue shopping there.
Oh don’t forget to go check out the new launch for the Body By Victoria

Great store since the remodel, carry the VSX sport collection too! Friendly sales team, wide assortment, great merchandising. Free parking and close to Target, easy to run all my errands at once.

Who is doing the hiring and firing at this store? NEW MANAGEMENT IS A MUST!
Me: to male cashier) Do you have boxes? These are gifts.
Cashier: I don’t know.
Woman w/​headset to male cashier: Well, see if you have them and if not I’ll go get them.
…few minutes elapse…
FINLLY, I ask … boxes?
Male cashier: Oh, she said there are no big boxes
My thoughts: Were you ever going to tell me?
Me: Can you pls take off the prices? …They’re gifts. (should know to do that but no biggie.)
Male cashier: Eye roll, then shoves my items in box with paper — looked like a 3-​year-​old did it.
Male cashier: Awkward silence. …Then, «Okay! you’re good to go!»
Me: Can I please have a bag?
My thoughts: Really? I even have to ask for a bag?
Me: Thanks! Have a great day…
Cashier: NOTHING
Me: Thank you and have a great day! (with eye contact this time)
Cashier: Yup
**** Who hired this person? Are they aware of his blatant rudeness? ****
Well, here’s what happens next and the reason he’s aloud to be a giant bitchy queen:
Me: to ANGEL a «manager»: That’s probably the worst customer service I’ve experienced.
ANGEL (in the MOST obvious condescending tone): Oh My God, really!!! I’m sooooooo sorry. What happenedddd? (all the while her face is exaggeratively concerned– much like you would for a child who just fell.) Awwwwwwww !!!
Me: Okay well. and I turn to leave because it was a real smack in the face.
SHE GRABBED MY ARM and said, «Well, don’t roll your eyes at ME and walk away. I’m trying to make it better.»
Me: What more am I supposed to say to this reaction… ?
ANGEL– I’ll have a talk with him …
My thoughts: Sure you will.
FOR SURE, I WILL NEVER STEP FOOT IN THAT VS AGAIN.

One register for a line 25 deep. This Victoria’s Secret is infamous for being understaffed. Manager should learn how to staff better.

Okay I was greeted by a very nice gal Jennifer, she is great. Her aside, I have never NEVER experienced slower service. I have been waiting for twenty minutes in line and there’s about 10 people left in front of me.
Worst part is there is plenty of staff on the floor, and four empty computer stations … But only two girls ringing up.
This is the worst VS and if I didn’t already spend the last 30 minutes here id be at the rack next door. Nothing is worth this. By the time I get home I won’t even enjoy what I bought.
Outrageous. #fail

I walked into Pink today to return a pair of sweats & I can’t explain how disappointed I was with the service today! 2 sales persons on the floor and not 1 greeted nevertheless smiled at me and my sister … We walked to the register and there was 4 girls standing behind the register just starring INSTEAD of ringing me up! I come from a job where customer service is at its finest 100% and when things like this occur it really gets to me!
This staffing needs to go back to «training» mode!
So so disappointed with today’s visit!

Cindy, Angel, and Jasmine… Thank you all!
You helped me find the perfect bra to accentuate my assets. Each of you took the time to educate me on certain bra-​types and also recommended those that best fit my request.
Again, thank you!!!
I was also able to get a free ‘Vicki’ tote since I spent over the required amount. That was definitely an added bonus to my day. Yippie!!!

So… I go to this Victoria’s Secret a lot but I usually can’t find something in my size that isn’t the standard colors. Also their customer service is usually lacking.
Today was a completely different situation. I thought I was in a different store. I actually found what I was looking for and even decided to get a little more. I was helped by Patty. She was super helpful and super sweet! I’ll be back for sure.

I love the new VS new look! Reminds me of the Glendale location just fab!
This review is for the OTHER VS secret store. The Pink one. I’m in search of the MLB Victoria Secret shirts that this company exclusively sells. So, I went in & the sales associate explained to me that they don’t have any MLB shirts because baseball season is over. Ugh, no it’s not. She then tells me that they have football NFL shirts. So, then I’m like ok I want to see them. Then she’s, «oh well we don’t carry them because L.A. doesn’t have a football team!» Are you kidding me? Yes, LA doesn’t have an «official» NFL team but we have other favorites to root for. She’s like, «the stores sell NFL apparel based on the home teams. Since LA has No team we are not carrying any. There’s a sports store down the walkway.» BTW the associate said they only have UCLA & USC merchandise only.
This is the most ridiculous thing I have ever heard of! Football season hasn’t started yet & they already have the merchandise available but not baseball. Gimme a break! I suggest management take another look at their strategy. This store is a fail & a disappointment..

Great new look! The dressing room made me feel like a princess. Love the button in there that let’s the person know you need help.
I’m addicted to the light weight PJ’s so every time I go in I check to see if there’s a new print. And there usually is. And I can’t resist!
I came in for bras the other day. Not my favorite thing to do. I was sold bras that have memory foam. So comfy. I wanted black and white. They had no white in stock so I ended up with beige, black and pink. I got home to discover that Alejandra, the bra manager, grabbed me the wrong size in black. I couldn’t wear the outfit I wanted. Ugh
I returned the next day (yesterday.) I asked for Alejandra to help me to get the correct size quickly since this was already a huge inconvenience going to that mall, finding parking, trekking through the mall, missing lunch. Alejandra was there to help but wasn’t apologetic or seemingly aware of what an inconvenience this was. She only said that she was in a hurry which is why she grabbed the wrong size. It took longer than expected because she had to do stuff on the register. She looked at me and said in a condescending tone, «I realize you’re frustrated but I’m trying to help you. Alejandra, just be apologetic! I didn’t need a pep talk or a therapy session by you. It came across rude. And PS, this was quite a rookie move for the «bra manager.»
As I left, I expected an apology for the mistake. I got nothing. Boo! Accidents happen. It’s all in the way you handle it. I didn’t feel very good about that. Please check sizes before ringing up. If a mistake is made, own up to it and at least act sorry. Trust me it goes a long way.

Victoria Secret. I like to… Acquire cute goodies from here. Haha yup ya’ll heard that line before but with another list of verbs following the end of the sentence. Anyway I like this location. I have been here numerous times.
The customer service is great. There is never any gray areas because anything you need assistance with, they provide.
I have been to other locations that get just as busy and superior service is not an option. Because every one is occupied. However, at this location, those issues are not part of the deal. You still get the assistance you may need when you ask for it.
Sexy under garments, sales and my bf generosity. Hey can’t go wrong there.lol. But seriously even when I frequent the place solo it’s always a good experience. And the sales are always in motion. For the most part. Even when there are no sales you can always find something that will grasp your attention.
Great store to frequent. I will definitely be back ;)

Victoria Secret is just a lovely store to shop at. I came here because of the Nordstrom Rack opening inside the mall. After shopping there we went to Victoria Secret to shop for ourselves. But I decided to buy something for my friend. Christmas is coming up and the longer you wait the less items you will be able to find for presents and goodies.
I like to shop early for everything and the staff is really nice. Out of all the times I have been to Victoria Secret I did not know that you can mix and match any style for the 3 for $ 33.00. It doesn’t have to be in the same line if it is the same price then you can do it.
Super happy that I actually walked in here and found something that I wanted for Christmas presents!