WeaKnees

Superb service. I used their company to upgrade the disk drive in my Tivo Series 2. The instructions they provided were clear, and I was able to perform the upgrade myself quickly. They provided some special cable adapters so that the new disk drive would fit properly. All the cables worked fine. The disk drive installed very easily. (This is the first time I have ever replaced a disk drive.)
It turns out that my Tivo also needed a power supply. I purchased their repair service, and they emailed me return instructions. All very easy.
I sent my Tivo to them, and they immediately acknowledged receipt. This is how it should be. After just 2 business days, the unit was sent back to me. It included a report showing what they had fixed, and the test results (Pass, of course.) The unit was packaged very securely, with lots of foam to hold the unit in place. Again, very professional.
RESULT: My Series 2 Tivo now works flawlessly, with faster, bigger disk drive. Honestly, you cannot provided any better service than this. I think some cheapskates might not like having to pay them a good fee to do the repair ($ 129 for mine.) Of course, it costs money – they have to pay skilled technicians to do the repair. Sometimes it’s just best to pay the price to get the best service.
All in all, a fantastic experience. One great company. Highly recommend!

I bought a Tivo Première HD replacement from Weaknees. Excited because it was so simple to install and I didn’t lose my lifetime subscription. Immediately after installation I had random types of issues when I re-​setup some season passes. Yesterday I loaded the rest of my season passes — almost 75 more. Then holy crap all sorts of stuff showed up on my to do list, duplicate recordings, suggested recordings, recordings that were deleted off my SP manager still showed up. Even though everything was set to record only a certain channel I listed the HD channel and the reg channel. My TiVo suggestions was turned off but they were still listed on to do list and would remain there in red even when cancelled. So this is all going on for a month with back and forth chats with them. Last night they had me run a hard drive test that failed 3 times. Every time I talked to them on chat they were short, never once asked if there was anything else, never once said thankyou for using Weaknees, NOT once ended a conversation with anything except silence. RUDE!!! One guy had the nerve to say to me — regarding the non removable red cancelled shows still appearing on my to do list. «well if they aren’t recording then what is the problem»? Seriously!!! Ugh… If it weren’t for my lifetime TiVo subscription, I wouldn’t deal with them ever again. Love Tivo — not so happy Tivo recommends this rude, d class company.

I will NEVER order anything from them again. I cringe just thinking of dealing with their abysmal customer service ever again. They go out of their way to be as rude as possible with no consideration of the $ 1000 plus you just spent with them. With the advances in hard drive capacity Tivo is making I wouldn’t be surprised if their days in business are numbered. Look elsewhere if you have any expectations of being treated in a remotely respectful manner after the purchase. Do yourself a favor and STAY AWAY!!!

Very professional, responsive, and knowledgeable. There was a delay in shipping that was the fault of the carrier, but WeaKnees issued me a credit out of their pocket anyway. Good folks!

I noticed may of the reviews were about customer service… how are they when something goes wrong. I can’t speak to that because in my case, everything went right!
I wanted the digital antenna features of the Tivo Roamio with the capacity of the Tivo Roamio Plus, and was willing to pay Roamio Plus prices to get it (don’t try it, Roamio Plus doesn’t support digital antennas). WeaKnees offered exactly what I was looking for! They shipped it promptly, and everything worked as planned!
I even called Tivo and asked if these guys were legit or just a fly-​by-​night Tivo hacking service that’ll void my warranty. Tivo responded that they are a legitimate, and even endorsed by Tivo. The only thing is that since the end result is a *modified* Tivo unit, your hardware warranty from Tivo is void before they’ve even shipped the product (however Tivo will support anything related to the software or service). WeaKnees offers their own hardware warranty, so you’re still covered.
What could have made it better? I spent the first two hours downloading Tivo software updates. I wish they could find a way to make that part of the experience better (especially since they’re inside the box swapping out hard drives anyway), but the reality is I would probably have to do the same thing if I bought an unmodified product direct from Tivo, so it’s at least no worse than buying direct.
So I can’t say anything about their technical support or customer service (if I do run into that later I’ll update this review), but they offer a great product that was exactly what I was looking for. Thanks!

I am sorry to hear that other people were not completely satisfied.
For me, for my broken Tivo Premier, they did everything they said they would on their website, and they did in promptly, and kept me informed every step of the way.
Tivo wanted $ 600 to sell me a new unit and new lifetime subscription. And this … for a software bug that Tivo introduced in their built-​in update service1
WeaKnees reformatted the drive, and installed a larger drive for a bit extra money at my request, and even helped me debug a cable problem when I re-​installed the unit.

This place is bad news. There are two types of technology dealers. Those that want to help you and those that just want your money. This place is the latter. Bad news. Bad customer service. Go anywhere else.

Great stuff! My series 3 would not stop rebooting when I changed my cablecards. All tivo could do was offer to sell me a new tivo but mine was perfectly good for the most part. Funny enough that it was a failed power supply that was the problem. Got a replacement from these guys, swapped out the old one in 15 mins (instructions on the web site) and I’m back in business, tivo is working great and my current lifetime subscription is intact as before! Happy again and I can get a new tivo later when needed. Thanks very much guys — happy customer!

Severe Attitude Issues
I think most people will have nice things to say about Weaknees until they have a customer service issue. I loved them until they sent me the wrong fan I had ordered as a replacement part. The e-​mail response I got from them was rude and condescending, and only went downhill from there. I had to resort to the BBB, and still did not achieve satisfaction. I will never do business with them again.

Just LOVE these guys! My Tivo hard drive died and I have a lifetime subscription that is only good for that device so was heartbroken (love my Tivo) Found Weaknees online for replacement Tivo drives and I was so impressed with how easy this was to do! Fast shipping, and best of all excellent instructions. Very important to follow the instructions! I have now impressed all my friends & family that I actually changed out my Tivo hard drive all by me-​self! I am a Rock STAR! ;)

I almost started crying when my ancient replaytv 5040 stopped working. After speaking with WeaKnees, I switched the hard drive with a second replaytv I had. It booted right up and tried to connect to the replaytv mothership. So I had a bad hard drive not a broken replaytv. What luck and WeaKnees was only 15mins from my house. I stopped by the next day, picked up a drive, installed it myself (saving $ 49), cleaned out all the dust, plugged everything in and everything worked liked magic! And it was an upgrade to 80 hours instead of the 20.
So phone call for some free advice, phone call to purchase drive, picked up the drive and it came with some handy instructions with photos, installed it and replay is all fixed in less than 24 hours. Can’t beat that! :)

NEVER AGAIN!
I have bought TiVO’s and replacement drives and fans from this company for the last 9 years. This past week I bought a new upgraded TiVo from them. It does not work properly. I have tried through their Forum and emails to get any kind of help and all I get is «Call TiVo». This is not a TiVo problem. It is a problem with the actual unit which is warranted by Weaknees. I have had this unit 1 week and also purchased the 3 year extended warranty.
This is a new low for Weaknees. I was always happy in the past. Not so any more.
Do whatever you can to avoid this company. They have changed over the years.
Buyer be aware!

I would like to give them no stars based on the rude, snotty emails. They charged me for 2 day shipping after I emailed them prior to ordering and was told I had to in order to get the product in the time frame that I wanted it. Anyway, I paid for 2 day shipping, $ 32, and they shipped it ground. I emailed to ask for a refund for expedited shipping since they shipped ground, after a few rude emails from them telling me that I was wrong and no refund, I gave up. I will return to buying from Solid Signal.

The guys at Weaknees were knowledgeable and responsive. When my Series 2 TiVo gave up the ghost (after 8 happy years) I was able to pick up a replacement drive after business hours, and when that didn’t fix the problem they hooked me up with a nice refurbished TiVo unit with a lifetime subscription.
It wasn’t cheap (and there was a 15% restocking fee on the drive), but until DirecTV and TiVo kiss and make up already with a new machine… WeaKnees is a great option to keep your setup humming! Highly recommended.

I bought hard drive on
and they crashed my tivo and now I have to buy a new one.
They sold me a hard drive to upgrade my Tivo. Initially sent me wrong one and then I sent it back, they sent me right one. It worked ok for a few weeks and then my TV would freeze and the tivo would crash/​restart (takes 10 minutes each time). Turns out it was bad drive, I ran a diagnostic test and the hard drive has failed in less than 6 months.
So when I emailed them about it they at first were short with me and then stopped responding at all.
Never buy anything from them.

I found WeaKnees through Unilocal and I dropped off my broken TIVO and chose the ‘$ 149.00 we’ll fix anything that’s wrong’ deal. Glad I did because it literally burned up the hard drive. A few days later, it was finished and good as new. So easy and totally worth it. I wouldn’t know where else to take my broken DVR. They are a no frills and don’t have any signage on the building but none of that is a problem with me.

I was very impressed with the service I received from WeaKnees. Though they don’t advertise it much, they do allow walk-​in drop-​offs and pick-​ups to their warehouse, so long as you order repairs online or by phone first. I’m lucky enough to live in the same city, so I took my broken DirecTV TiVo in for the $ 149 flat fee repair.
They said that it would typically take 4 – 5 business days, which isn’t too bad. But when I explained that I can’t get any TV signal without the box, and asked if it was possible to speed things up, they very kindly expedited my repair. They called me two hours later to say that my DirecTiVo was fixed and I could come pick it up. Same-​day service — definitely not what you’d expect, and in this case greatly appreciated.

I am rarely impressed with a business as much as I am with WeaKnees. We live in an era where no one seems capable or willing to fix older electronic devices, sometimes at any price.
Four days a ago my six-​year-​old Hughes brand DirecTV TiVo receiver died after a power surge. This was a real bummer because I had a bunch of TV shows on there I REALLY wanted to watch. Losing the use of this device was like a death in the family (OK, I exaggerate.)
So I did some searching online and found WeaKnees. Weird name I thought, but they offer to fix any TiVo regardless of the parts needed for a flat $ 150. I knew the problem was most likely the power supply after reading their very helpful technical FAQ section on the website. The part would cost $ 70 and I’d have to install it myself, so paying the flat $ 150 (return shipping included) was a no brainer.
I shipped it off FedEx in the original box for $ 10 on a Tuesday. They fixed it and had it back to me by Friday morning the same week. It now works flawlessly again and all my programs were still there on the hard drive where I left them. Thank you WeaKnees! Highly recommended this company to anyone with a dead TiVo.

We actually just bought a new Tivo for my parents for x-​mas, which cost us about $ 500 ($ 299 for a new Tivo and $ 199 for lifetime service) and about a day later, my electricity went out and my series 2 Tivo died! =/​I was contemplating getting a new Tivo but I already have lifetime service on the one I currently have so instead of spending another $ 500 for a new system for myself, I decided to see what my options were. I came upon WeaKnees and decided that replacing my hard drive for about $ 100 was a better option. I just replaced my Tivo hard drive with one I bought from here! I ordered it over the weekend and received it in two days! Pretty quick! They provide you with the tools and instructions to replace it yourself. It’s easier than replacing a hard drive in your laptop, which I did not too long ago. =) And now my Tivo is back up and running with more hours to record than it had before! I’m a happy camper!

(I’ve never been to the actual store, my interaction with this company has all been via the mail/​Interwebz)
When my TiVo crashed and burned about a month ago, I was beside myself. I thought my only options were to purchase a new device AND service plan, OR to spend the rest of my life paying each month for DVR. It was actually during a phone call to TiVo customer service that I learned about WeaKnees.
These folks have everything you need to kick your TiVo/​DVR/​etc into overdrive. I ordered a replacement hard drive for my TiVo, and it arrived in less than a week. Using the instructions WeaKnees supplied, I actually swapped the drives out entirely on my own (you can also ship your DVR device to them for an extra fee and let them do all the work, if you’re so inclined).
My new and improved TiVo works like a charm. I would recommend this company and their products to anyone else in a similar predicament.