Zena Day Spa

My friends n I have been going here since they opened but the last few months each trip has been a bit frustrating. My main issue is if you go with more than two people — and call ahead/​show up in person ahead of time to request spa seats together they say yes. At appt time — it’s not happening though. We took two 11 yr olds for a bday gift — they sat the kids across the room and then up sold them flower decals they didn’t request after I specifically spoke to the nail person about it being only if the girls requested it (so that we wouldn’t be upsold on what they think kids want). Today, again we wanted three seats together for some friend bonding time — gave them 30 minutes heads up — they agreed to accommodate us and then there is one broken seat between us so we r yelling over to the other person. Then — no massage chairs. Those r broken too. I’m finding another place to honestly accommodate a group of 3. And not just smile and act like it’s all good.

I LOVED my spa massage treatment. I was really impressed with the private bubble bath jet-​cuzzi they have up stairs… I had a deep tissue with hot stones and it was very relaxing. Suzy did my massage and it was excellent.
It can be strange for some ppl to be naked while receiving a massage but Suzy had a great bed side manner and was very conscious about adjusting my body and the sheets to keep my privacy. It was soo enjoyable. I’ll be back :-)

Probably the worst manicure I’ve ever had. Although sweet, Reda, is not a good person to get your manicure from. It seemed like she couldn’t see well and my nails had polish missing from chunks of my nails in the end that I had to get her to correct. There was nail polish along the sides of my skin instead. Additionally, I was not impressed at all by her cuticle cutting or nail filing. The tips of my nails were kind of ragged instead of nice and smooth. She also kept getting interrupted by random people trying to talk to her.
Also not impressed with the receptionist who didn’t communicate well at all and the fact that although I had an appt I wasn’t helped until 20 mins later.
Oh and they said they didn’t know anything about the Unilocal check in offer.
Will never go back here. I will just go back to B&J nails which is cheaper and surprisingly do a much better job with manis.

2^nd time here, they are always fast and know what they’re doing. Plus with free eyebrow threading with check in, it’s the best

Best place to come and relax… Friendly staff, prices are reasonable. Love this place…

Great service clean place I try Reda to get my hair color she’s great a lot experience

My girlfriend took us for a couples massage. We definitely enjoyed ourselves. They were very accommodating and made us feel welcome

I could not get to my regular nail salon to get gel removed before a trip, so I went to Zena. The woman who removed the gel polish did not know what she was doing. No cotton balls with acetone, no wrapping. Instead, she had me soak briefly my entire fingers in acetone and then filed and filed. Why didn’t I stop her? I thought maybe this was a different way of removing the gel that I had not experienced at my regular salon. But no. She filed my nails down to the nail bed! I was in intense, throbbing pain that she said would abate in 10 minutes. It did not. My fingertips hurt for more than a week. The worst though is the condition of my nails. On all but three, the nail has separated from the finger well below the quick. The thumbnails have lost nail in jagged patterns well below the quick. Several nails are pitted and scarred. I am very afraid that I may lose some of the nails. I will never go here again. And I advise you never to go there either.

O.M.G please don’t ever go to that place everyone is very unprofessional. Please don’t believe that they have experience with permanent make up or tattoo. I had a job done on my eyebrows and had to go back do they can correct it and it was worse. I had ending up going to West Hollywood to get it fix at a place a Nurse recommend me.

I went to get my eyebrows cosmetically tattoo’d. I will just say it was ALL BAD! Completely and utterly all bad. This was back September of ’13. A mess is what i received. It was a blessing and a curse that the lady didn’t know what she was doing. A blessing because she didn’t get the ink down into the correct layer of skin so when I finally healed up. The scabs took away any ink deposited. A curse because I had to walk around looking like i had a dash and one eyebrow on my face until it healed up! I had never cried so much in my life! Thank God healed. Run from this place regarding cosmetic tattoos, specially if that little lady with the heavy accent is still there.

I wish I could give negative stars. DO NOT COME HERE. I called ahead and said I would like to speak with someone about going blonde (I was a medium ginger at the time). When I got there, they got me in a chair and just started DOING with no consulting. I went with it. I pointed out a color I liked, and the woman told me not to choose that because it was basically the same color I already had. So we went with something more honey colored, and I asked if we needed to bleach my hair. She said no, then went to go mix the color and three hours and $ 125 later, they sent me away with wet hair! They wouldn’t even dry it.
My hair finally dries. It’s the exact same color. $ 125 and not a thing to show for it. So I went back the next day an hour and half before they were due to close. Their doors were closed and locked even though they were clearly supposed to be open. I called the number and left a voicemail. Obviously, no one called me back, so I called again two days later, and got the woman who had done my hair. She said I needed to wash it two more times, and somehow my hair would magically just turn blonde. I hundred her.
Apparently, my hair fairy dust sprinkler died or lost her wings or something because my hair was still very much the same color.
I drove back. I was polite. She looked at my hair and said «no, that’s the color you pointed to.» She then proceded to pull out the book and point to the color that she told me not to choose! I told her she was going to redo it for free, and she said of course and then proceeded to tell me that she couldn’t see me during the week. I said okay fine, what about Saturday? She said she was busy Saturday, and then said, «What, you don’t get a day off from your job?» Uhm… Yeah, Saturday and Sunday. Now I’m just pissed and asked if we could do the following Saturday, and she said «no, because your hair will have grown by then.»
ARE YOU KIDDING ME!!! I really don’t understand how this place is still in business. I want my $ 125 back. Or I want my effin blonde hair. Alas, I have neither, and this place will do nothing to resolve this.
Seriously, do not go here. It’s a miserable, frustrating, fruitless experience.

So many options for mani’s, pedi’s and combos. High quality products and knowledgeable, friednly staff!

Been here for a couple services, when opened, as well as more recently. I had great service every time. I was hesitant about going recently because of the reviews, but all went well! They didn’t try to sell me on other services, like so many other places do. All services were quality work and the scheduling was easy. Everyone was nice, too, so wondering about all these reviews …

It’s too bad that Unilocal forces you to give a business at least one star.
Zena Day Spa has excellent marketing because they seem as if they are an actual spa. This is a glorified, strip mall level, hair salon as far as I’m concerned. I’ve had better from strip malls.
I am one of many who has ended up with a bad Groupon experience. I accidentally let a lemon manicure Groupon expire, but they tell you that the $ 10 is still good at the business. I called and inquired about adding a pedicure with the $ 10 to a new lemon manicure purchase. We were told that we could do this. When we arrived they explained that it would actually cost $ 25 to add a pedicure. That’s an expensive pedicure to begin with! At this point I was peeved already. So we end up just using my credit to add a French to my manicure: that addition costs $ 7 and they never even mentioned the $ 3 I was throwing away in them. Rude. $ 20 French manicure at this point. Both the receptionist and her boss were very rude throughout this process, acting like I was inconveniencing them when they are supposed to serve their customer. The receptionist in particular was very condescending, not very flattering on you!
The manicure itself was a joke. First of all, I’m used to a stunning $ 10 manicure that usual takes 45 minutes, with an intense massage, sealants, meticulous cuticle grooming, etc. This mani included about 1 minute cutting cuticles, 2 minutes barely filing, a tiny buff on each nail, cuticle oil and a very short hand massage. She didn’t even remove old nail polish. She then had ME rub my own hands with their cheap salt scrub. By the way, no lemons involved in this process at all, just a wedge on the hot water. She then did the French tips, uneven at best, and one coat of clear over them. No bottom coat, no top coat. These will most definitely chip off in a day.
I’m very disappointed and should have read others’ reviews before buying this deal. Zena: stick with hair and forget the nails.

This place is terrible. They didn’t do ANYTHING. My nails are in worse condition. They didn’t clean anything, no cuticle cutting, didn’t clip my nails, didn’t massage. I really can’t say anything good at all, I mean seriously. For a manicure I left with dirt under my fingernails and no clipped nails. I don’t know what the owners are thinking. Go up the street, it’s cheaper, nicer, cleaner, and they do something. If I could give zero stars I would do it. Don’t waste your money. Don’t waste your time.

WARNING: I had an over aggressive microdermabrasion at Zena Day Spa. I left there looking like my face had been sliced by an exacto knife.
My dermatologist wrote up a prescription — and it took 2 weeks for my face to heal from this horrible microdermabrasion gone wrong. I still have some scars which hopefully will fade in time.
I’d say the only thing worse than being cut up during this «beauty treatment» was the fact that the owner — Reda — insisted this esthetician is really good and that it’s perfectly normal for this sort of thing to happen after a microdermabrasion. She told me to apply ice to my wounds.
If I can save just one person from a totally cut up face then so be it.
My face was so stingy and infected. People kept asking me what happened to my face.
Let me tell you with all certainty — that sometimes a deal is NOT a deal at all… especially when you need to add the cost of a visit to the dermatologist and prescriptions.

I wish I could give 0 stars — this place sucked!
I went in for an eyebrow threading. That’s it. A simple eyebrow threading. How did this turn so bad? Let me tell you…
I didn’t have to wait long, but you can tell eyebrow threading wasn’t a priority for them. There was one lady giving a client a haircut, the receptionist and her friend, and then another lady that came from upstairs to work on my eyebrows. You can tell she was on break or on lunch, which isn’t a problem because they always use hand sanitizer before they start working on you, but when your hand lands on my mouth we’re gonna have problems. I don’t know if you just came from lunch, or worse, the restroom! Do NOT ever let your hand rest on my mouth! Holy f*ck I cannot believe that happened. So gross!
But before she even started working on me, she stares at my face for a bit then tells me they have a procedure to get rid of my freckles. Did I ask you for that??? No ma’am. Mind your business. «We can help you clear up your face, to make it nice.» I should have walked out right there, but my eyebrows needed some work, so told her I didn’t want that I was just there for my eyebrows. I mean, I like my freckles, it’s eternal youth! Don’t assume I want to get rid of them. Ugh.
So this lady was heavy set, so I knew she would be moving my around alot because she seemed to have trouble walking, but I assumed she would just move the chair around, nope, she would grab my chin and move my head around AND she would move the chair. I swear I could have got whiplash. THEN she rests her hand on my face right on my mouth because she needed to balance. Oh so so so so gross.
After she finishes twisting my neck, she asks if I wanted her to clean up in between my eyebrows. Ummm that is most definitely part of the package. No where else asks you if you want that. But I had to tell her no because she was hurting me! Like I said I went in for eyebrow threading, but she used the tweezers about 90% of the time! and with the tweezers she would like scrape along the edge of my eyebrows. Not sure why, but I could have stayed at home and tweezed my own eyebrows. I was in so much pain.
Nope, not coming back.
I get up to pay (she didn’t even wipe up the stray hairs btw) and she follows me only to tell me that they have specials on pedicures and whatever else they have. I pretty much just ignore her. It was clear at that point that they were just in it for the money.
Nope, not coming back.
And when I got to my car, I checked out the job she did on my eyebrows. She missed so much hair! I sat in pain for 10 minutes only to see that I still had to finish the job myself.
Nope, not coming back.

Seriously couldn’t imagine a spa day being any worse than the three hours i spent here getting a pedi (they didn’t even get around to my mani in that time!) Like many other Unilocalers, my best friend purchased a groupon for a mani. The lady, with a very thick foreign accent mind you, spent twenty minutes trying to explain some groupon add on. I think what she was trying to convey was we could get a pedi for $ 20, instead of the regular $ 30.
She made it a very big deal that we didn’t have appointments and made it seem as if she were doing us a huge favor by fitting us in. My pedi was finished by the time my best friend was even seated. And my polish was legit the worse paint job I’ve ever had. My six year old niece does a better job. For regular price $ 30, i expect more.
Another hour passed… Someone starts my friends mani but they’d forgotten about me. At this point the day was just pandemonium and i was about to get «very ethnic“on their assess. So i thought it best to leave. But wait, since id declined the mani (which was never really offered) i would have to pay full price for the pedi! Way to pull a fast one, hoes, smh. I won’t set another foot in this joint.

Came here for a brazilian and didn’t have the best experience. They use some sugar lemon concoction and it was really weird. The room that I was in looked like a depressing detention cell and didn’t look very clean. The lady walked in with a small bowl and ONE towel/​strip thing. I thought, how the hell is she going to wax me with that?
Well, she did. and it didn’t hurt, but it was just odd. Yeah, not coming back. I’ll fork over the extra $ 10 – 20 for a nicer & clean salon/​spa place.

Report spam txt to FCC
So annoyed with companies that blatantly disregard telemarketing laws. After responding to their promotional txt messages with STOP at least 5 times, I sent an unsubscribe request through their website because they wouldn’t stop. Still no response, so I finally submitted an online complaint to the FCC & forwarded the msg itself to SPAM (5926).
Bought Groupon for permanent makeup, & the owner did a fantastic job on my eyebrows. They were uneven at first, but she fixed them during my touch up session. They look great.
Went back for permanent eyeliner & it was soooo extremely painful I definitely don’t want to do this ever again. Unfortunately, the pain wasn’t worth it because you can’t really see the thin line; it’s like I had nothing done at all. She wanted to make the line thicker, but I couldn’t take the excruciating pain anymore & the topical anesthetic wasn’t enough. Brows hurt too, but this was unbearable.
Regardless, spamming me is a turn off & disregarding unsubscribe requests unforgivable.