I went in for a scheduled appointment. It turns out that with the retirement of Dr. Reiss there are new hours(understandable). My appointment was changed without notifying me(not acceptable). This I learned from the unapologetic receptionist, «What are you doing here? You have the wrong day». I explained I had not been told. Receptionist, «I don’t know that. Want to see my screen?» Yada… Yada The follow up call from the office manager was little better with 2 new appointments needed for a simple maintenance matter. In other professions that is called, «Churning».