Blackstone Bicycles

Very rude to ladies. My wife and her friend had very bad treatment from these guys. Very unprofessional

I’ve taken my recumbent in for tuning and repair several times. Although ‘bents are obviously not something they do regularly, Brendan has always been pleasant and professional and has done a good job fixing what needed to be fixed. Most recently, during what is obviously a busy season, he was able to replace a broken shifter within a week and then had the patience to adjust things to my liking. In sum, competent, professional, and fairly priced.

Recently got back into mountain biking and Blackstone Bicycles and Brendon (owner) have been awesome resources. From the rides he leads on Wednesday nights at Lincoln Woods to advice on bike set-​up and quick turn-​around on services (depending on how busy he is). The shop is rider owned and is invested in the local mountain biking community. I trust that when ever I get my bike back from being serviced that it will be in perfect riding order, and if something is not, that it will be fixed.
Ride on! Support your LBS!

I thought I’d give these guys a try because when possible I prefer to do business locally. This is the first time I’d stopped in here but I did give their store a look see when they opened on front street originally.
It was clear to me then and it still the case that they’re not a «roadie «store but more for mountain and hybrid. Bike path sort of riding. Regardless I wanted to give them a chance to fix my bike which needed a drive train tune up.
I went on a Thursday just after they opened at noon. No one there except some other guy loudly doing contracting business on the phone. The owner greeted me then immediately interrupted himself to take a call and talk to another client who hadn’t taken the time to drive over as I did. After the call he expressed his anger that perhaps «I’m not allowed to take s sh“t, because the person on the phone says he was hard to get a hold of. Nice attitude.
Rather than listen to me tell him what i wanted. (I’ve been cycling god 40 years) he began to mess with my bike, tell me what I should do but not quote price and turn around time. Finally I squeezed a word in and asked how quickly he could tune it up. When he said 1.5 to 2 weeks I tried to explain I’d bring the bike back later in the season then because I don’t like being without this time of year. This pissed him off. «nobody can do it that quickly. everyone is too busy.» Just a grouchy guy.
So to sum up. Short tempered guy. No road bikes, all parts would need to be ordered. Another business being run out of his.
I went back to my long time LBS in PVD and got 1 week turn around but instead chose to trade in and I now ride a new bike I could have bought in town. Sad.

They made

This is the main shop I use for bikes, and I bike a lot. They always stand by what they sell and do not try to sell me anything I don’t need. They are always very friendly.

I had the pleasure of stopping in one day and meeting Brendan and Mike… I have done business with the other three larger bike retailers in the greater Providence area. And these guys are the best! As a mountain biker I truly appreciate their knowledge and eagerness to serve customers and the biking community. I bought a new bike from them and it was the best experience… Highly recommend this shop…

Mike and Bredan have an absolute gem here! These guys are extremely focused on providing excellent customer service as well as promotong the sport in our area. I recently made some major upgrades to one of my mountain bikes, this was the first time i ever visited their shop, Mike was extremely professional and friendly with all of my questions and requests. They had my parts in two days and had my bike all put back together the same day they received the parts i had ordered. As a new Providence resident i am ecstatic to have found this shop and as long as i live here, Blackstone is where i will buy/​fix my and my family’s bikes or anything bike related.

A bike shop for people who want the straight scoop on bikes. These guys are very involved riders in the New England scene and are willing to share all they know with you. They eat sleep and breath bikes. When I need service I don’t go anywhere else.

The people that work there are very knowledgeable, and willing to explain things to noobs. They set me up with a decent bike for commuting and offered useful tips for my ride. They are willing to forgo a sale if they think you don’t need an accessory. Overall a great experience.

I’m really surprised by the other rater’s experience, as I’ve found the staff at Blackstone to be incredibly knowledgeable, helpful, and professional. I also find it staggering that he’s bashing the place after HE forgot his stuff on the counter. I suspect that the rack he was sold was, in fact, ‘universal’ (wouldn’t it have said so on the box???) but he just couldn’t figure it out. So my advice to everyone else would be to give Blackstone the chance to prove to you that they are so much better than this guy claims.

This morning I went to Blackstone Bicycles to see if they could repair my SRAM X0 dérailleur that I broke on the trails. I originally tried to mend it myself but made it worse by stripping the screw. Luckily for me, they were able to fix the dérailleur while I waited. They even installed a new hanger (that I supplied), tightened the chain, oiled/​cleaned it, and tuned up some small bits. It took under 30 minutes (this guy is fast!) and the bike is shifting like new. I couldn’t be more pleased. The price was $ 25 which I thought was more than fair.

Great service, great prices. These guys know their stuff! Whether you’re a bikepath warrior or a seasoned bike racer, they definetely got what you need!!! For me there’s no need to go to the «bigger» shops in the Providence area anymore.

So I bought a rear bike cargo rack for $ 40 from these guys and the guy said that it was «Universal». After two hours trying to install it with no luck. I brought back the rack and they switched it out for a different make and model but I never saw a price sticker; I was just told it was and even transfer. I also bought some bike lube which I left at the counter due to my excitement to finally have this problem that had taken up my whole afternoon fixed. 15 minutes later as I arrived home I realized I had left my chain lube and immediatley called the store. At first the guy had no idea who I was even though I had been in the store twice in the last 3 hours and I said exactly what I had bought. He then told me that my Tri Flow was no where to be found in the store and that I must have taken it. Which I know fully did not happen. Feeling scetchy about the situation I decided to look up the rack they gave me as a replacement to find that in every marketplace it goes for at least $ 10 less than the original rack I purchased. So by the end of originally a $ 50 overall purchase. I ended up over paying by $ 20. Needless to say use one of Providence and RI’s many other Bike Shops before even thinking of wasting your time and money with Blackstone Bicycles.

Went in for a tune up on my mountain bike and was totally impressed with the level of professionalism and knowledge. I have a new favorite bike shop !
Dave