Autowash Express

My experience at Autowash Express has been exhausting and time consuming. My mom, dad, boyfriend, and I all brought our cars in on a Sunday afternoon. My mom’s car turned out fairly decent, but my day’s truck had soap on the tail gate and the inside was not vacuumed. My car had soap on the trunk and my cup holders had sticky residue in them. While waiting on my interior to be cleaned, I witnessed 2 employees arguing with a customer. The customer was angry because there was still soap residue on her car even after the employees towel dried her vehicle. The employees said «It’s not a big deal, it’s just soap. We don’t have time for this.» Unbelievable.
My boyfriend’s car (which he purchased Sunday morning) was not acceptable. He paid $ 100 for them to detail outside and inside of his new Acura. Since he paid $ 100 and there were several vehicles waiting, we left the spare key with the employees so we could run errands. When we returned to get the car (10 minutes after closing time) the car was locked with no spare key to be found, and the four floor mats he had in his car were missing. After searching the outside of the building, we found 2 of the 4 mats. The inside of the car was barely touched. The floor was not vacuumed, the inside door handle was sticky, and there was dust on the dash. He specifically asked for the tires to be scrubbed and shine, and they still had dirt on them. The previous owner had a few dogs, and their dog hair was all over the seats even after the $ 100 «detail and clean».
I called the next day (Monday) to speak with the manager about the issue and work out a time to bring the car back and have it re-​done free of charge. No one answered the phone, and the mailbox was full. How can a business operate with a full mailbox and no one answering the phone?
Since my boyfriend lives out of state and I live over an hour away, my mom came back the next day to pick up the 2 mats and the spare key. When she asked them about the mats and the key, they were rude to her and made excuses. She had to call me while she was at the car wash so I could speak to the manager on my mother’s cell phone. I explained the problem and my concerns, and the manager agreed to bringing the car back for a free of charge detail and clean.
Yesterday (Saturday) when we brought the car in, the manager said he remembered the car and our conversation. I asked if they had time to detail the car and he said yes. When we got to the entrance of the car wash, he ran to our car explained that today was the busiest day of the year and if we brought the car back tomorrow, they could finish it.
Needless to say, I will never return to Autowash Express and will never allow anyone I know to bring their car here. Their customer service is disrespectful and disappointing. I am surprised this business has not gone bankrupt. The amount of time it has taken for them to correct their mistake has been outrageous. If they could listen to their paying customers and appreciate that they are still in business, maybe they would enjoy their job more. DO NOT take your car here. You will be extremely disappointed.