Metro Limo

My family used Metro Limo during Dec 2014 for a round trip to the airport. We had no prior experience with them (just saw a Amazon local deal), but I was well pleased with them. Prompt, professional, and we got that feeling that we were being taken care of (and we were). After being out of the country for 18 days, it was re-​assuring to have Metro Limo monitor our flight (it was late), and be staged and ready for our pickup while we were still in customs. They texted & called first, so I didn’t have to wonder if they would be there for us. So, I would recommend them, especially Erik & Jay.

I bought the one-​way trip to/​from the airport and couldn’t have been more pleased with the service. I got in late Sat night and when I landed I had a voicemail from my driver letting me know he was around the corner. I called him back when I got my bags and met him downstairs within a couple mins. Turns out my driver was the owner of the company and he was very nice. Professional, clean black car, helped me get back bags into my front door. I would definitely use this company again!

We ordered a round trip voucher on Amazon local. The voucher said Gwinnett area. It was uunfortunate to find out this was incorrect and was charged an extra $ 30 for living outside the perimeter. This was not disclosed on the voucher. Also, the people that make the reservations must have been born in hee ha, because they have absolutely no skills. Will never use again!!!

We had 9 ladies hire this limo service to drive from Atlanta to Dahlonega wineries for a birthday. The limo arrived on time to pick us up and was very nice. Our driver was friendly but it was extremely disappointing when after paying for this limo company that their logistic manager booked our appointment too close with the next appointment. Our driver had to fly home (which was not completely his fault since he was booked too closely by the company) and then we were dropped off in the middle of a shopping center at the wrong exit since he did not have time to make it back to our original location. We were dropped off in this random parking lot with all of our bags and had to call an über car to come pick us up and pay another $ 100 to make it home.
The best part was after tipping a generous tip… he said thank you and we will take care you next time. There will not be a next time, and I hope that no one has to experience that a first time. I called the company to complain and still have not received a call back. I have never been one to put up negative reviews but this was just customer service at the worst.